Published: 11 September 2023
Summary
SAM and FinOps require capable resources and specific skills, processes and governance to curtail software and cloud costs and drive effective governance. Sourcing, procurement and vendor management leaders can use this research to source services and providers to augment capability.
Included in Full Research
Overview
Key Findings
Advancing software asset management (SAM) and cloud financial operations (FinOps) maturity with internal resources is often challenging. Moving forward with external specialist services, however, requires sponsorship to sufficiently invest in expertise.
Procuring a service risks failure where robust requirements and deliverables to enable desired outcomes are not developed into a well-defined scope or then translated into the evaluation and statement of work phases.
Broad and complex environments require sufficiently broad and capable services architected to address software and cloud consumption across a range of use cases and contracted vendors.
In parallel with cost-oriented efficiency goals, the consumption discipline of SAM and
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Strategic Planning Assumptions
- Anglepoint
- Bytes
- Crayon
- Deloitte
- DXC Technology
- Insight
- ITAM solutions
- KPMG
- Livingstone Group
- Noventiq
- SHI
- SoftwareOne
- Process and Transformation Services
- Managed Trustworthy Data Services
- Managed Entitlement and Use Rights
- FinOps and Cloud License Management
- Governance and Optimization Actions
- Integrated Life Cycle Management
- Continuous Delivery Platform
- Value Realization
- Environmental Sustainability Svs
- Complete Software and Cloud SAM Services
- Hybrid Software and Cloud SAM Services
- Scheduled Software and Cloud SAM Services
Gartner Recommended Reading
Note 1: SAM Managed Services Exclusions
Critical Capabilities Methodology