The Self-Service Experience Assessment is an assessment that utilizes a set of comprehensive questions to produce an evaluation of your organization’s service and support capabilities for customer-facing websites.
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What Is the Self-Service Experience Assessment?
The Self-Service Experience Assessment can be used to:
Participate in this assessment to:
Improve the digital service and support experience and self-service success rate of your organization’s website.
Understand the strengths and opportunities of your organization’s website by establishing a capability baseline.
Benchmark your organization’s website against industry peers to see how your support capabilities compare.
Understand best-in-class self-service functionality if you are new to your role, and help determine which capabilities to prioritize.
What you get:
Report Output
Obtain ratings of all support capabilities within your customer-facing website.
Expert Guidance
Save time interpreting the report with a diagnostic results walkthrough call with a Gartner expert to determine the next steps for your organization.
Benchmarking
Gain insights into how your websites' support capabilities compare to your industry peers.
Related insights
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