Gartner estimates that there are 2.7 billion frontline workers — more than twice the number of desk-based workers. Yet, when it comes to discussing the future of work, the former are too often conspicuously absent from the conversation.
In the second episode of our four-part series around where, how and when work gets done, Dana Stiffler, a Vice President in Gartner Research with expertise in supply chain talent strategies, and Piers Hudson, a Senior Director in Gartner’s HR Research practice, join us to discuss creating equity between frontline and so-called knowledge workers, the top attraction and retention drivers for frontline workers, and why flexibility, choice and autonomy are key.
Explore: The Future of Work Reinvented
Download: Strengthen Your Employee Value Proposition
Watch: The Equity Imperative: How Fairness Improves Performance and Employee Experience
Opening Thoughts
How Frontline Workers Are Feeling
The Top Attraction and Retention Drivers for Frontline Workers
Guide: Strengthen Your Employee Value Proposition
The Role of Compensation and Benefits
How Companies and Leaders Can Do Better by Frontline Workers
Embrace Technology for Frontline Workers
Best-in-Class Examples of Harmonizing Life and Work
Watch: The Equity Imperative: How Fairness Improves Performance and Employee Experience
The Role of HR and That of Individual Leaders
What Leaders Should Do This Year — and Beyond
Dana E. Stiffler | Distinguished VP Analyst
Dana Stiffler is a Vice President and Distinguished Analyst in the Supply Chain Research & Advisory group. She covers supply chain talent strategies and the chief supply chain officer role, as well as supply chain university programs. She launched and led the Supply Chain Strategy & Enablers team within Gartner Supply Chain Leaders and has been responsible for the launch and leadership of the Supply Chainnovators program, the Gartner/AWESOME Women in Supply Chain Survey and the Gartner/ASCM Supply Chain Diversity, Equity & Inclusion Survey. Ms. Stiffler's work at AMR and then Gartner has led to direct, long-term involvement with the supply chain and sourcing leadership of global manufacturers, life sciences and CPG companies, as well as large retailers. She has been quoted in leading business publications, including the New York Times, the Financial Times and numerous other business and technology publications.
Piers Hudson | Sr Director, Research
Piers Hudson is part of the HR Functional Strategy and Management research team and based in London. This team focuses on the HR function's strategy planning process and the upcoming trends that will impact it. Our research then looks at how HR can develop the roles, structures and capabilities needed to achieve these strategic goals.
Hosted by: Karen Lockhart
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