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Gartner Expert
Stephen Emmott
Sr Director Analyst
Stephen Emmott is a Research Analyst in Gartner's Employee Experience Technology team covering digital workplace, knowledge management, search/insight, digital adoption platforms, and natural language technologies. His research and guidance centers around the use of applications to support decision and intelligence in the context of the digital workplace, with a focus on search and insight. His coverage includes the markets for insight engines (enterprise search) and DAP (digital adoption platforms). He draws upon 25+ years experience working in both IT and corporate communications to offer practical guidance to clients seeking to develop their digital workplace in support of digital employee experience.
Previous experience
After starting as a web producer for web agencies in 1995, Mr. Emmott led the project to build Which? Online for the Consumers' Association, which at the time was one of the largest websites in Europe.
Moving to King's College London, he led production and provision of the King's Information Service (university website), covering web publishing, web analytics and CD-ROMs.
At LSE, his responsibilities extended to LSE's digital estate and the platform(s) required to deliver this. This included systems, people and processes, as well as the channels and digital products/services provided through these. Throughout Stephen's time at LSE, his emphasis shifted from operational management to strategic leadership.
At J. Boye he worked as an analyst conducting research, running conferences, and leading knowledge sharing forums to support communities of digital professionals for some of Europe and North America's best-known brands.
Professional background
J. Boye
Head of Research
London School of Economics and Political Science
Head of Digital Communications
King's College London
KIS (King's Information Service) Editor
Areas of coverage
Data and Analytics Programs and Practices
Artificial Intelligence
Digital Workplace Applications
Education
Diploma in Management
M.Sc., Cognitive Science and Intelligent Computing
B.Sc., Applied Psychology
Top Issues That I Help Clients Address
1Knowledge Management - strategy, governance, and management
2Insight Engines/Enterprise Search - strategy, governance, and management; selection and deployment
3Digital Workplace - strategy, governance, and management
4Digital Adoption Platforms - strategy, governance, and management; selection and deployment