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Gartner Expert
Richard Thomas Natale
Sr Director Analyst
Richard Natale focuses on the insurance industry with a particular focus on insurance technology. Mr. Natale's research areas include legacy modernization, generative AI, value optimization, policy administration systems, underwriting applications and e-apps. In addition, data monetization and digital economics in insurance as well as cost optimization and technology strategies to support digital transformation and optimization.
Prior to joining Gartner, Mr. Natale worked for over 30 years in multiple insurance and retirement services companies with responsibilities managing architecture, application development, production support, IT risk management, PMO, business analyst, and data architecture teams both on and off-shore.
Previous experience
Prior to Gartner, Mr. Natale worked at Prudential Financial, where he was Vice President, Information Technology supporting Prudential Retirement's Full Service, Institutional Investment and Pension Risk Transfer businesses.
In this role, he was responsible for technology strategy, planning and finance, and relationship management. Mr. Natale and his team were also responsible for the project management office, business continuity planning and technology risk management. He also held the role of CIO, Prudential Bank and Trust.
Professional background
Prudential Financial
Vice President
Cigna
Assistant Vice President
Aetna
Business Systems Manager
Areas of coverage
Financial Services Digital Business Strategy and Innovation
Financial Services Technology Modernization and Transformation
Education
M.B.A., RPI
B.A., Central Connecticut State University
Top Issues That I Help Clients Address
1Application of Generative AI in insurance
2Identifying opportunities for digitalizing insurance value
3Help provide insight into business and IT trends within the insurance industry. Examining the requirements for digital transformation and optimization.
4Managing cost optimization in insurance
5Managing legacy modernization initiatives within insurance