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Gartner Expert
Marko Sillanpaa
Sr Director Analyst
Marko Sillanpaa is a research analyst in Gartner's employee experience technology team part of the digital workplace. He covers content services platforms and strategy, AI for content generation and insights, and information governance. Marko has a deep understanding of the capabilities of content platforms and broad coverage of use case focused content applications from content creation to disposition. Marko's AI focus is on GenAI and other machine learning technologies for; robotic authoring, summarization, translation, and knowledge management using the organization leveraging content repositories. In addition, Marko also covers sci-fiction prototyping and serious games. He has authored several stories and developed games which have been published in his research.
Previous experience
Prior to Gartner, Mr. Sillanpaa has more than 25 years of experience in content technologies working for various vendors and consultancies across industries, advising on product strategy and content strategy.
Professional background
Documentum
Director of Product Strategy
Hyland Software
Strategic Enterprise Consultant
Areas of coverage
Digital Workplace Applications
Future of Work
Future of Work Reinvented Resource Center
Education
B.S., Computer Systems, Florida Atlantic University
Top Issues That I Help Clients Address
1Selecting, developing and deploying content platforms and applications
2Strategy with GenAI and ML for the creation of content and leveraging of content repositories.
3Selecting, developing and deploying information governance solutions
4Navigating the various business use cases for document and content management
5Communicating strategy and trends using science fiction prototyping (storytelling) an serious games.