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Gartner Expert
Mark R Dauigoy
VP, Team Manager
Mark is a VP, Team Manager for GTP Secure Infrastructure. His team of Analysts support technical professionals on core topics within Network Security and Security Operations.
Previous experience
Mark spent his first 10 years at Gartner as an Advisor and Analyst in Gartner for Customer Service and Support Leaders. He partnered with clients to execute strategic initiatives around multichannel strategy, talent management, and voice of the customer to drive customer experience outcomes. Prior to joining Gartner, Mark worked as a sales consultant.
Professional background
Gartner
Sr. Director, Analyst
Gartner
Sr. Director, Advisor
Gartner
Director, Advisor
Education
B.S. Business Administration, Georgetown University, McDonough School of Business
Top Issues That I Help Clients Address
1B2B Issues and Trends in Service and Support
2Customer Service and Support Strategy
3Talent Management
4Customer Effort
5Metrics and Benchmarking