Gartner Expert

Throughout John's 25 year+, diverse career, he has always been focused on the customer, be they a company, consumer, member or constituent. He has hands on expertise leading complex, strategic transformation projects with heavy change management focus, that span industries and business disciplines with examples to include:

1. Implementing one of the world's first omnichannel solutions that transformed the buying experience for a retail company's customers and drove double-digit revenue growth in digital channels.

2. Implementing one of the first citywide 3-1-1 programs in the United States that transformed how citizens engage with local government.

3. Helping multiple organizations across industries build integrated channel strategies with a deep focus on self-service, assisted service, proactive service, transforming the way that they engage with their customers.

4. Helping several technology organizations pivot from traditional to as a service business models, transforming the way they develop, market, sell and support products and solutions.

5. Standing up and scaling customer success organizations in both tech and non-tech industries transforming the way the organization thinks about and engages with customers.

6. Unifying post sale functions and developing a single focused GTM approach around the customer to transform the organization from product to customer centric.

7. Developing tiered and monetized customer service and support offers to transform the way service is delivered.

8. Helping multiple organizations globalize customer service and support through the development of regional hubs, centralized technology architectures, centers of excellence models to transform the way service is delivered and enable these organizations to sell globally.

Intel

Vice President of Customer Support

Oracle

Vice President of Customer Success

Talkdesk

Global Vice President, Office of Customer Experience