Gartner Expert

Jaideep Thyagarajan

Director Analyst

Jaideep Thyagarajan is an analyst, Director in Gartner's IT Leaders Sourcing, Procurement and Vendor Management team. Mr. Thyagarajan covers the Software Engineering and IT application services market with a focus on sourcing practices, especially contracting and negotiations. He specifically guides Gartner clients on issues related to RFPs, contract terms and conditions, commercial considerations, rate cards and supplier management.

Jaideep is deeply proficient in a variety of areas which concerns top management, where he has not only published branded Gartner research on these topics but also guides Gartner clients on a day-in, day-out basis: IT Strategy, Cost Optimization, Digital Transformation, Mission Critical System services, Outsourcing, Talent Management, Labor Rates Negotiation, Custom Software Development among others.

Jaideep has worked as an industry analyst and consultant before joining Gartner where he assisted clients in solving some of their most challenging technology issues, helping them to achieve step-change improvements in cycle time, quality and cost by addressing project portfolio management, project value analysis, application rationalization, and capability building.

Jaideep is also a much sought after speaker as demonstrated in his presentations at various industry fora in multiple geographies and is routinely quoted in media for his views on key market developments. He did his Advanced MBA from Sydney Business School and is a recipient of Graduate Management Association of Australia (GMAA) award for securing the highest weighted average mark (WAM) in his MBA and for best representing the interests of the university.

Previous experience

Mr. Thyagarajan has also worked with prominent IT services providers in India and Australia where he assisted clients in solving some of their most challenging technology issues, helping them to achieve step-change improvements in cycle time, quality and cost by addressing project portfolio management, project value analysis, application rationalization, and capability building.

Most recently, Mr. Thyagarajan worked as a lead analyst covering retail and hospitality markets at IDC.

Professional background

International Data Corporation

Senior Market Analyst

Cognizant Technology Solutions

Consultant

Pactera Technologies

Consultant

Areas of coverage

Government Verticals Digital Innovation and Application Modernization

Unified Retail Commerce for Digital Business Execution

Education

M.B.A., Product and Technology Management, Sydney Business School, International Golden Key Scholar. Graduate Management Association of Australia awardee.

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Top Issues That I Help Clients Address

1Application-services-related contract terms and conditions, master service agreement (MSA), statement of work (SOW), request for proposal (RFP)

2Evaluation and selection of application service providers

3Industry-specific application management and outsourcing

4Mobile application development, support and maintenance services

5Digital enablement, digital business optimization, digital transformation