Hyperautomation: Are You Automating Your Business?
Hyperautomation allows for streamlined processes and decision making, but how successfully are tech leaders deploying it in their organizations? Read on to find out.
One minute insights:
- Majority of those who are aware of hyperautomation say their organization is currently deploying the technology
- Robotic process automation (RPA) and artificial intelligence (AI) tools are the most commonly deployed by leaders
- Leaders expect hyperautomation to improve agility
- Lack of integrations presents a challenge to adoption
- Respondents believe hyperautomation will impact the finance industry in particular
Tech leaders understand how hyperautomation works, and many have either deployed it already or are in the process of doing so
More than half (57%) of respondents at organizations that are not currently deploying hyperautomation (n = 81) say their organization is planning to deploy this technology.
Question: Do you have any final thoughts to share on hyperautomation technology?
Hyperautomation is changing the way we do business and the types of jobs currently in the market. We are going through a transformation period that will define a before and after in the industry.
Automation should be used for [the] right processes in [the] right place. Otherwise it can complicate the process instead of simplifying the area
At organizations deploying hyperautomation, most leaders have deployed RPA or AI tools
Most respondents at organizations that are currently deploying hyperautomation (n = 183) say they have deployed RPA (72%), AI (62%) or chatbot (58%) hyperautomation tools. Intelligent business process management (iBPM) suites (16%) and integration platform as a service (iPaaS) (10%) were the least common types of hyperautomation tools deployed.
Question: Do you have any final thoughts to share on hyperautomation technology?
As we move forward with technologies, it will be imperative that we take much of the 'human' tasks out of the mix and much of the redundant tasks and move them to automation. This will be important for scalability, security and speed to deliver.
In some areas we have had a lot of success like BPA and BI/analytics. However the AI and chatbots have not succeeded as hoped. Maybe the failures need another 3-4 years [of] maturity.
Hyperautomation seen as a way to improve agility, but a lack of integrations presents a challenge
66% of all respondents pointed to a lack of integrations as one of the three main barriers to hyperautomation adoption, and 64% identified skills gaps as a main barrier. Around a third included bugs (34%), high costs (32%) or security threats (31%) as prominent barriers.
Question: Do you have any final thoughts to share on hyperautomation technology?
Internal alignment from all stakeholders is [a] must for hyperautomation to provide results.
Hyperautomation will surely have an impact on the business but the adoption of the technology will be a slow and steady process.
Respondents expect hyperautomation to impact business, particularly in the finance industry
71% say that hyperautomation will play a role in business, and 17% believe 71% it will become fundamental.
Almost three-quarters (73%) expect the finance, banking and insurance industry to be among the top three industries most impacted by hyperautomation.
Question: Do you have any final thoughts to share on hyperautomation technology?
Hyper-automation is just an expansion of the automation process using newer tools and techniques. As with all technical processes, it will continue to evolve and, hopefully, become a mature, cost effective solution.
Hyperautomation has a huge role to play in the future of business. There remains, however, a significant cultural barrier to adoption. Many organisations while talking about digital, still lack trust in automated capabilities. There is an even larger proportion that resists automation as they fear they may lose their jobs because of it. More likely, though, it is through fear that it may highlight poor performance and lack of clear processes and accountabilities.
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