Mr. Wood is a Senior Director, Research at Gartner, where he is part of the Sales Technologies Group. Mr. Wood researches Sales CRM, focusing on Sales Force Automation and Sales Engagement. He co-authors the CRM Sales Force Automation MQ, the Sales Engagement MG, and the Partner Relationship Management (PRM) MG. Mr. Wood has 20 years of leadership experience and expertise in the execution of sales technologies in the Telecoms & IT industries.
Mr. Wood has 20 years of experience in Sales Leadership and Sales Operations. He has worked at firms such as BT Global Services and CGI Inc., most recently as the Head of Sales Operations at RM Education. In this role, he directly supported sales teams, the CSO, and the executive by reporting on cadence, discipline, and format of sales reporting for visibility, performance, and strategic decision-making. Mr. Wood built a Renewals Dashboard providing actionable insight to increase renewal ratios; he was the product owner for the Sales CRM program and introduced Sales Enablement/Engagement technology.
RM Education
Head Of Sales Operations
CGI Inc. (Logica)
Director - CRM and Business Development Process
BT Globlal Services
GM - Mid Market Business Solutions
CRM Strategy and Customer Experience
Digital Commerce and CRM Sales Technologies
Upper Second class (Hons) BA Political Economy
Greenwich University London
1Implementing Sales CRM technology effectively to get a return on investment for users and leaders.
2How sales technology can leverage your employee engagement, customer loyalty and revenue growth
3Getting started with a Sales CRM program, vision, and strategy.