“The vitality of our organization is grounded in our own people,” said Dorian Cundick, VP, Advisory, Gartner. “And the degree to which we cultivate those employee connections can determine whether we’re investing our limited energies and resources in nurturing a thriving brand or staving off threats from within.”
Gartner research shows that 36% of employees have spoken out against their own employer over the past year. And business leaders have taken notice, with 30% of crisis communications’ budgets going to employee activism. Marketing leaders must play a role in helping employees feel more grounded, in control and part of something bigger in order to invigorate performance, loyalty and brand advocacy.
To do this, marketing leaders should address change fatigue within their own teams by building the teams’ confidence and capabilities. In addition, marketing leaders must steer employee activism toward advocacy by offering employees something valuable and empowering.
“To forge a stronger connection, we need to shift our emphasis from trumpeting authentic commitment — telling the world about all the good our organization is doing — to emphasizing personal fulfilment: enabling our audiences, including our own people, to be part of all the good we’re doing, and to tell their own stories of making the world a little better,” said Cundick.