Frequently asked questions

Gartner cares about the health and safety of our community. Please join us in this effort by continuing to monitor your health before and throughout the conference. 

  • We encourage everyone to be up-to-date with COVID-19 vaccination and boosters along with an annual flu vaccination to reduce the risk of serious illness.
  • If you are experiencing cold or flu-like symptoms please do not attend the conference.
  • Should you begin to feel unwell while at the conference, we will assist with finding a nearby medical facility.
     

What health and safety precautions will be taken during the conference?

Enhanced cleaning and sanitation measures will be in place across all venues and during all activities. Hand sanitizer will be easily accessible throughout the venue, and face masks will be available upon request at the information desks. 
 

What if something changes before the conference?

We will communicate any changes or updates on our website, and inform registered participants via email no later than two weeks prior to the conference.
 

How can I make a change to my registration if necessary?

To make any changes to your registration, please contact GlobalConferences@gartner.com for support.

How do I register for the conference?

The conference is sold out.

What payment methods do you offer?

Payment can be made by check, credit card or wire transfer. Gartner clients can contact their Gartner representative to inquire about using Gartner conference tickets as partial or full payment. Payment should be made prior to the conference.


What is the cost to attend?

Please visit our Registration page for pricing information.

Gartner clients should contact their account managers for special pricing options or to use a conference ticket as an alternative form of payment.

What is included in the full registration price?

  • Keynotes
  • Two Gartner expert one-on-one meetings*
  • Roundtables*
  • Workshops*
  • Ask the Expert sessions*
  • IT Xpo
  • The CIO Experience*

*Online preregistration is required as space is limited and dependent on eligibility and availability. One-on-ones are subject to expert availability and are not intended for vendor briefings or product demonstrations. Registered attendees will sign up for the Gartner one-on-one and small-group sessions through the Gartner Conference Navigator.


What are the conference hours?

The official conference hours will be released soon.

Group Rate Discount terms and conditions

  • Qualifying paid registrations for Gartner conferences are: cash registrations and paid ticket registrations.
  • A combination of paid tickets and cash registrations may be used to qualify for Group Rate Discount complimentary registrations.
  • Some restrictions may apply to ticket registrations. Contact your Gartner representative if you have questions.
  • All registrations must be paid in full before complimentary Group Rate Discount registrations can be used.
  • Groups must consist of employees of the same organization and are registered for the same conference.
  • There is a limit of four Group Rate Discount complimentary registrations per organization.
  • The Group Rate Discount is voided by all other group offers and promotions for conference attendance. Time-based registration offers such as early bird are still applicable.
  • The Group Rate Discount terms and conditions do not void or supersede Gartner conference terms and conditions. All registrations are subject to the full conference terms and conditions.
  • The conference is organized by Gartner, which reserves the right, at its sole discretion, to limit or deny access to any entity or individual. Receipt of an application and/or payment by Gartner does not constitute acceptance. Application and payments that are not accepted will be returned.

Which Gartner experts will be speaking at the conference?

Please check our Speakers page.


How do I sign up for Gartner one-on-one meetings?

Gartner one-on-one meetings are available exclusively to paid registered full conference attendees. They are not available to exhibitors or exhibitor conference session passholders. Because of the high demand for these appointments, each attendee may reserve two 30-minute one-on-one meetings with a Gartner expert. Preregistration for one-on-one meetings and small-group sessions are available through the Gartner Conference Navigator, our online agenda-building tool.


Am I guaranteed the expert of my choice in my one-on-one meeting?

All registered attendees have the exclusive opportunity to speak directly with a Gartner expert in a private 30-minute one-on-one meeting. Because of the high demand for particular experts, speaker selection is on a first-come, first-served basis.


How do I sign up for roundtables, workshops and other sessions requiring preregistration?

Interactive sessions such as roundtables, workshops and Meetups are available exclusively to paid registered conference attendees, excluding exhibitors and exhibitor conference session passholders. Because of high demand and limited availability, we recommend that you register in advance for these unique sessions. Preregistration will be available through the Gartner Conference Navigator, our online agenda-building tool.

Is there a list of Gartner experts who will be available at the conference?

Yes, a Gartner experts guide will be available soon and will include a complete list of available experts, as well as their area of expertise. Please check our Speakers page.


Are there any restrictions around Gartner one-on-ones?

Gartner one-on-one meetings are not available for vendor briefings or product demonstrations with experts. The expert reserves the right to stop the meeting if this occurs. Gartner clients interested in briefing experts may contact the Vendor Relations department by emailing vendor.briefings@gartner.com to schedule a meeting following the conference.

How to I make a reservation?

At this time, the Gartner hotel reservation site is closed. To inquire about hotel availability, or to change or cancel an existing reservation, please contact the Gartner IT Symposium/Xpo hotels directly starting after Friday, 20 October, 2023 and reference the “Gartner IT Symposium/Xpo.”  For a complete list of our partner hotels please see below or click here. For additional information, please visit the Travel page on Conference Navigator.

Gartner IT Symposium/Xpo Hotel Partners

AC Barcelona Forum by Marriott +34 934 89 82 00

Barcelona Princess +34 933 56 10 00

Hilton Diagonal Mar +34 935 07 07 07

SB Diagonal Zero +34 935 07 80 00

Claris Hotel & Spa +34 934 876 262

EuroHotel Diagonal +34 932 302 000

Four Points by Sheraton +34 934 86 88 00

Grand Hotel Central Barcelona +34 932 95 79 00

H10 Marina Barcelona +34 933 09 79 17

Holiday Inn Express Barcelona- City @22 +34 934 33 84 00

Hotel Best 4 Barcelona +34 933 29 09 54

Hotel Barcelona Condal Mar by Melia +34 933 07 77 27

Hotel Best Front Maritim +34 933 03 44 40

Ilunion Barcelona +34 932 43 88 00

Kimpton Vividora Barcelona +34 936 42 54 00

Le Meridien Barcelona +34 933 18 62 00

Majestic Hotel & Spa +34 934 88 17 17

Meliá Barcelona Sky & The Level +34 933 67 20 50

NH Barcelona Diagonal Center +34 933 09 06 29

Novotel Barcelona City +34 933 26 24 99

Occidental Atenea Mar +34 935 31 60 40

Renaissance Barcelona +34 932 72 38 10

Salles Hotel Pere IV +34 933 20 96 50

SB Glow +34 935 14 70 00

SB Icaria +34 932 21 82 00

Sofitel Barcelona Skipper +34 932 21 65 65

Vincci BIT +34 931 65 74 20

Vincci Maritimo +34 933 56 26 00
 

When will I receive my Hotel Confirmation number?

The hotel will issue you an email with your confirmation details after Friday, 20 October, 2023. 
 

What is the hotel cancellation policy? 

All reservations are subject to a non-refundable deposit equal to 1 night’s stay before Friday, 13 October 2023. This can only be waived if the reservation is canceled within 3 business days of the time of booking and prior to Friday, 13 October 2023. After Friday, 13 October 2023, cancellations must be made directly with the hotel, and you will be charged a non-refundable deposit equal to the full length of your stay. Please note, the rate provided at the time of booking and listed in your confirmation email will be the rate charged to the credit card provided at the time of booking for your non-refundable deposit or cancellation fee, including applicable taxes and fees.

Failure to check-in on your scheduled arrival date will result in the cancellation of your entire reservation and will be subject to the cancellation penalty.

If you cancel your conference registration, you will need to cancel your hotel reservation separately. 

Please email GlobalConferences@gartner.com if you are no longer planning to attend the conference, so we can cancel your registration.
 

Will my credit card be charged a deposit?

After Friday, 13 October 2023, all reservations are subject to a non-refundable deposit equal to the full length of your stay.

  • If you need a receipt for this charge, it can be provided from the hotel directly after Friday, 20 October, 2023.
  • If you want to change the method of payment for this deposit, this can be done using a Credit Card Authorization form. This form is provided by the hotel and can be completed with them directly after Friday, 20 October, 2023. *Note: Some hotels may require this to be done 14 days prior to arrival. Please plan accordingly.
     

 How do I get to the conference if I am staying at one of the offsite hotels? 

Complimentary shuttle service will be provided to and from the Gartner IT Symposium/Xpo™ affiliated hotels and the Barcelona International Convention Centre (CCIB). Shuttles will run approximately every 20 minutes throughout the conference hours and on the evening of the Special Event.

Please note for Grand Hotel Central, Kimpton Vividora & Le Meridien Barcelona, these hotels will only have one shuttle stop that will pick up at one location. The shuttle will not pick up directly at the hotels. 
 

I received a phone call from someone saying they can offer me a room at a lower rate or at a different hotel. Is this a scam? 

It is possible that you may receive phone calls, emails or see websites from unaffiliated organizations and individuals who claim to be acting on behalf of Gartner and offer assistance booking a hotel room for the conference. Please note that Gartner has not authorized them, or anyone else, to contact you on our behalf.  Gartner does not recommend that you do business with them or provide them with your contact or payment information or other personal details. If you choose to do so, you solely assume the risk.  A list of known unaffiliated organizations, web sites and individuals may be found here: Fraudulent Hotel Providers.  If you have questions or would like to report a scam attempt, please email ReportPhishing@gartner.com.
 

Who do I contact if I have additional questions? 

For additional assistance, please contact the Gartner Global Conferences team at +44 (0) 20 3868 5238. You can also access a list of our global numbers here.

Am I able to view session documentation?

Yes, the slides for each session can be found within the session description on Gartner Conference Navigator. 

What should I do as a first-time attendee?

  • Before you arrive, build your agenda using the Gartner Conference Navigator (on your desktop or through our mobile app).

  • Make sure your profile is complete to get the best from our profile match feature. Share information about your interests and priorities to discover the sessions that are the best fit for you. 
  • Be sure to register in advance for any roundtables, Gartner one-on-one meetings or workshops you’d like to attend. We also have networking breakfasts and breaks running throughout the conference to help you expand your network.
  • Join us at IT Xpo during daily receptions so you can meet with the technology leaders in the space and find the solutions you need.
  • Keep an eye out for emails from the Conferences team, with key updates, tips and tricks to getting the most out of your experience.
     

What is the Gartner Conference Navigator app and do I need to download it?

The Gartner Conference Navigator is your hub for the conference. Here you can view and filter sessions, build your agenda, register for interactive experiences, schedule your meetings and more. We recommend using the app for an optimal conference experience. Search “Gartner Conference Navigator” in your app store to download. The app allows you to view and update your agenda, network with other end users, receive important notifications and more.


Is my attendance limited if I am not currently a Gartner client?

Absolutely not! As long as you have fully paid your registration fee, you have access to all conference activities, along with Gartner session documentation. If you’re interested in becoming a Gartner client, you can visit the Gartner Zone to better understand the benefits you’ll receive.


Are there limited seating sessions that I need to sign up for?

Yes, you will need to sign up in advance for some sessions, such as workshops, Meetups and roundtables. If you try to register for a session and it is listed as “full” or “closed,” there is still a possibility you can attend. Once at the conference, find the room for that session and arrive there about 15 minutes prior to the session start to have your name added to the waiting list. Spaces will be allocated on a first-come, first-served basis.
 

What should I wear?

We suggest comfortable shoes — you’ll be doing a lot of walking from your hotel room to the conference space, from session to session and navigating the show floor. Business casual dress is what most attendees opt for, but we also recommend that you dress in layers as the conference rooms can get chilly.

Am I able to purchase a copy of the attendee list?

No. Gartner does not post or sell attendee lists. For more details, please review the registration terms and conditions.

In the conference industry, we often come across fraudulent service providers who claim to be able to offer attendee lists or discounted passes. Gartner has not authorized anyone to contact you on our behalf and we encourage you to avoid these attempts by not engaging with suspicious emails or calls as they are phishing scams. If you have been contacted by such a provider please inform Gartner at ConferencePhishing@gartner.com. 

For a list of fraudulent providers that have been reported to Gartner, please click here.

What is Gartner Conferences doing to cultivate an inclusive experience?

The Gartner Conferences team is committed to creating a respectful, friendly and inclusive experience for all participants. Diversity, equity and inclusion are core components of Gartner culture, and we take pride in bringing together a community that is welcoming and thoughtful of others. Gartner conferences include elements such as accessibility ambassadors, prayer/meditation rooms, and parent/mother rooms to help foster a deeper sense of inclusion and further enable attendees to bring their whole selves to the conference.
 

How do I communicate my accessibility needs?

We are committed to providing a welcoming and inclusive conference experience for all participants. If you have an accessibility-related need for a conference, please let us know in your registration profile or email us directly at GlobalConferences@gartner.com, ideally at least three weeks prior to the conference. Once we receive your request, one of our accessibility ambassadors will contact you.

Please email GlobalConferences@gartner.com with any additional questions or feedback on accessibility.
 

How can I share my feedback on making the Gartner conference experience more inclusive?

Gartner is committed to hearing all voices. Diversity, equity and inclusion are critical across all aspects of our business. Help us, challenge us, inspire us and share your thoughts, ideas and suggestions for how we can make our conference experience a more inclusive one. Please email GlobalConferences@gartner.com to share your feedback. To learn more about how we are creating a more inclusive environment, visit the Gartner Diversity, Equity and Inclusion Resource Center.