Fabio Di Capua is a Vice President in Gartner's Technology and Service Providers team. Mr. Di Capua covers the IT application services market, in particular ERP and HCM application implementation and management (SAP and Workday). His research covers the application implementation and management market, business outcome contracts, agile contracting and service provider market positioning. His research is primarily designed for CEO/General Managers of IT service providers. It is also used by the Product Management and Product Marketing teams at IT service providers. The buyers of application implementation and management services also use his research.
Mr. Di Capua has more than 30 years of experience in the area of IT management and application services' sourcing covering SAP and Workday. He has international experience, managing projects in multiple regions (EMEA, U.S.) and industries (manufacturing, FMCG, retail and hospitality) and has led IT teams at GM, Whirlpool, SAAB, Campofrio food and Emirates group.
Whirlpool, EMEA
Project Management
General Motors
IT Management
Campofrio Food Group
IT Management
Go-to-Market Strategy
Messaging and Differentiation
1SAP and Workday applications service provider strategy and planning
2How can SAP and Workday service providers modernize their offerings with innovation and messaging with future-of-work thought leadership
3What is the Commercial Application Services market size and where are the top opportunities
4Best practices in establishing and managing SLAs and penalties for applications services
5How to best govern outsourced applications services provider delivery