Corrections 2020

Gartner strives to meet the highest standards for accuracy and thoroughness in our research and editorial coverage. When oversights occur, however, we will list them below.

22 December 2020
"Competitive Landscape: Custom Software Development Services" (G00716709) has been updated. We have corrected the spelling of the vendor name “Softtek.” An updated version of this document is now available on gartner.com.

21 December 2020
Competitive Landscape: Enterprise Data Center and Cloud Backup and Recovery Market” (G00721220) has been republished to include some missing information for Commvault in Table 1. An updated version of this document is now available on gartner.com.

18 December 2020
“Market Guide for AI Enabled Translation Services” (G00725153) has been republished to update TransPerfect/Translation’s name rendering in Table 6, and data in Table 5. An updated version is now available on gartner.com.

“Critical Capabilities for Cloud-Based Secure Web Gateways” (G00465192) has been republished to correct the Vendors section. In the second paragraph of the Zscaler vendor profile, we corrected the opening sentence to clarify that Zscaler scores highest in the connect offices and mobile workers use case. An updated version of this document is now available on gartner.com.

16 December 2020
“How to ‘COPE’ With BYOD” (G00730612) has been republished to correct the Analysis section. In the second sub-bullet of the first bullet under the heading “Develop Clear Eligibility Requirements for Participating in BYOD,” we clarified that employees that are on call are not ideal candidates for a BYOD program. An updated version of this document is now available on gartner.com.

“Critical Capabilities for Hyperconverged Infrastructure Software” (G00465575) has been republished to correct the Vendors section. In the vendor profiles for Microsoft and VMware, we corrected the vendor name “Hitachi Vantara” and we changed the name “Hitachi” to “Hitachi Ltd.” to distinguish it from the Hitachi Group. An updated version of this document is now available on gartner.com.

“Tool: Manager Role Activity Prioritization Scorecard” (G00738761) has been republished to correct minor errors in the tool. An updated version is now available on gartner.com.

15 December 2020
Market Share Analysis: Enterprise Software, Worldwide, 2019 (G00727584) has been republished to correct a segment label in Figure 1: Top Five Enterprise Software Providers by Segment, Worldwide, 2019. The correct segment is Other Infrastructure Software. An updated version of the document is now available on gartner.com.

11 December 2020
“Risk Dashboard (1) (Peer-Shared)” (G00738240) has been republished to replace the downloadable Excel file, because an incorrect file was inadvertently published. An updated version of this document is now available on gartner.com.

“Tech Providers 2025: Strategic Transformation Drives Growth — A Gartner Trend Insight Report" (G00726888) has been republished to add acknowledgements for author contributions and to add titles that were previously unavailable. The titles “Leadership Vision for 2021: Analyst Relations” and “Key Trends for Product Marketers Looking Toward 2025” were added. An updated version of this document is now available on gartner.com.

“Market Guide for Cloud Fax Solutions” (G00730744) has been republished to include some missing information for Biscom, Concord Technologies and Retarus in Table 3. An updated version of this document is now available on gartner.com.

“Gartner Courses” (G00726002) has been republished. Several of the trainings are expiring on 12/31/2020, and Gartner is seeking volunteers to test the new versions. Additional language has been added to let readers know.

10 December 2020
“Magic Quadrant for Secure Web Gateways” (G00465133) has been republished to correct the Vendor Strengths and Cautions section. In the second paragraph of the Netskope vendor profile, we changed “SWG and SaaS appliances” to “SWG and SaaS applications.” An updated version of this document is now available on gartner.com

“Critical Capabilities for Cloud-Based Secure Web Gateways” (G00465192) has been republished to correct the Vendors section. In the Barracuda Networks vendor profile, we changed the name of its cloud-based SWG product to “Barracuda Content Shield (BCS).” An updated version of this document is now available on gartner.com.

9 December 2020
“Market Guide for Identity Governance and Administration” (G00734125) has been republished to correct the Representative Vendors section. In Table 1, we added “SaaS-delivered (hosted)” to IBM’s deployment models, and in the Micro Focus vendor profile, we corrected the presentation of the vendor’s name in the profile heading. An updated version of the document is now available on gartner.com.

“Implementing an Enterprise Open-Source Machine Learning Stack” (G00720678) has been republished to correct the reference to Apache Airflow open-sourcing, which was originally attributed to Spotify in 2012. Text has been corrected to say Apache Airflow was open-sourced by Airbnb in 2016. An updated version is now available on gartner.com.

7 December 2020
“2020 Communications Budget Survey Findings” (G00730448) has been updated to include the correct Figures 9 and 10. The corrected document is now available on Gartner.com.

4 December 2020
"Market Guide for 4G and 5G Private Mobile Networks” (G00732868) was revised to correct Table 1: Representative Vendors in 4G and 5G Private Mobile Networks by adding vendor AT&T and its product AT&T Private Cellular Networks under the subcategory CSPs, Both Wireless and Fixed-Line Operators. An updated version of the document is now available on gartner.com.

3 December 2020
"Solution Scorecard for One Identity Manager" (G00736429) has been republished. Three criteria from Solution Criteria for Identity Governance and Administration, on which this Scorecard is based, were unintentionally omitted. Those criteria are:

Category: Access Request/Criterion: Submit Request for multiple users
Category: Policy and Role Management/Criterion: Data access governance (DAG) integration
Category: Fulfillment and Connectors/Criterion: Unified endpoint manager (UEM) support

Scores have been updated to reflect these changes. The Required score of 95% remained the same. The Preferred score dropped from 72% to 71%. The Optional score dropped from 58% to 56%. The Overall score dropped from 89 out of 100 to 88 out of 100. The graphics within the document were also updated to reflect these changes, and the changes have been applied to the attached PowerPoint graphic slide and the Excel tool. An updated version of this document is now available on gartner.com.

2 December 2020
“4 Fundamental Factors to Determine the Level of Centralization Within the Controllership” (G00738826) has been republished to include an updated Table 2 with links to sample controllership organization charts donated by Gartner clients. An updated version is now available on gartner.com.

"Market Guide for Communications Platform as a Service" (G00731909) has been republished. Zendesk has been added to the Other Notable Vendors section. An updated version of this document is now available on gartner.com.

1 December 2020
“Magic Quadrant for Primary Storage Arrays” (G00456989) has been republished to correct the Vendor Strengths and Cautions section. In the vendor Huawei’s third “Cautions” bullet, we clarified our assessment of the vendor’s AIOps capabilities. An updated version of this document is now available on gartner.com.

25 November 2020
"Market Guide for Utility Customer Information Systems" (G00721320) has been republished. SAP responses in Figure 2 have been corrected to more accurately reflect 1% to 20% for all categories. An updated version of this document is now available on gartner.com.

24 November 2020
“Tool: Assess the PPM Capabilities Needed to Support the Projects-to-Product Journey” (G00736732) has been republished to add slides to the downloadable PowerPoint attachment that facilitate conversations on ownership of PPM capabilities in product management. These slides had been inadvertently omitted from the original attachment. An updated version of the document is now available on gartner.com.

“Adjacent Growth Capabilities Assessment” (G00738964) has been republished to replace Figure 1, which was an earlier iteration of the graphic. An updated version is now available on gartner.com.

“Emerging Technologies and Trends Impact Radar: 2021" (G00730556) has been updated to correct a misspelled vendor name in the Advanced Virtual Assistants profile. The correct name is iGenius. An updated version of this document is now available on gartner.com.”

"Vendor Rating: SAP" (G00729029) has been republished to specify that the SAP board that named Christian Klein as sole CEO was the supervisory board. We also corrected a garble in the sentence that begins “For example, in North America.” The corrected report is now available on gartner.com.

“Peer Benchmarks: Organizational Support for Remote Work” (G00733637) has been republished to correct a data error in a graphic and the text. Figure 3 now shows 33% of organizations passively tracking remote employees’ productivity. An updated version is now available on gartner.com.

23 November 2020
“Market Guide for Employee Communications Applications” (G00732127) has been republished to the following text to the Market Analysis section: “Application leaders looking for more detailed vendor and product data should use the Toolkit: Employee Communications Applications Vendor and Product Data to match their requirements against the offerings from representative vendors in this market. This Toolkit contains vendor-supplied data that can help to construct vendor shortlists and RFPs to request further information from relevant vendors.” An updated version is now available on gartner.com.

The PDF attachment for Gartner Business Quarterly 4Q20 (G00736581) has been republished to address two errors: On Page 5, the first line of Future Trend Monitoring was updated to show 62% had planned to accelerate (and maintained) digitalization in their markets. In the Work Locations Venn diagram on Page 7, the word "alternate" was changed to "alternative."

19 November 2020
“Innovation Insight for Unified Endpoint Security” (G00738152) has been republished to change the title of Figure 3 to “UES Interaction With a ZTNA/SASE Environment.” An updated version of this document is now available on gartner.com.

18 November 2020
“Magic Quadrant for Metadata Management Solutions” (G00464303) has been republished. This was to amend Collibra’s list of product names in the first line of the vendor’s write-up. An updated version of this document is now available on gartner.com.

"Magic Quadrant for Unified Communications as a Service" (G00448214) has been updated to correct the “as of” date in Figure 1 from March 2020 to October 2020. The revised version is now available to view on gartner.com.

"Market Guide for Quality Management System Software” (G00734624) was revised to correct Table 2: Representative Vendors in Quality Management System Software by adding Teamcenter Quality as a product for Siemens Digital Industries Software. An updated version of the document is now available on gartner.com.

“Toolkit: Selecting IAM Professional Services” (G00720790) has been republished to correct the company KeyData’s vendor partnerships in the “Toolkit for IAM PS” tab of the downloadable Excel file. An updated version of this document is now available on gartner.com.

17 November 2020
“Ignition Guide to Assessing and Managing Risks as a Product Manager” (G00731434) has been republished to expand “Our Advice” for Task 1.1 to improve our guidance. An updated version of this document is now available on gartner.com.

11 November 2020
“Magic Quadrant for Managed Network Services” (G00466852) has been republished to correct the Evidence section. In the fourth paragraph, we clarified that that the reference customers provided by the providers in the research were verified, not surveyed. An updated version of this document is now available on gartner.com.

“Market Share Analysis: Data Center Hardware Integrated Systems, Worldwide 1H20” (G00716796) has been republished to remove Hitachi as one of the “others” vendors offering hyperconverged integrated systems. An updated version of this document is now available on gartner.com.

6 November 2020
“Toolkit: Selecting IAM Professional Services” (G00720790) has been republished to correct the name “IBM Security Services” in the Company Name column of the “Toolkit for IAM PS” tab in the downloadable Excel file. An updated version of this document is now available on gartner.com.

5 November 2020
"Market Guide for SAP SuccessFactors Service Providers" (G00727392) has been updated to change “professionals” to “employees” in several sections to avoid confusion with SAP Professional Certification. We have also added the vendor Rizing to Table 4; the vendor Illumiti HCM to Tables 5 and 7; and Zalaris to Table 7. An updated version of this document is now available on gartner.com.

4 November 2020
“Market Guide for Life Science E-Clinical Platforms” (G00731505) has been republished to amend the Market Analysis section. Oracle Life Sciences now appears as a Unified Platform vendor, and not as an Integrated Platform vendor. An updated version of this document is now available on gartner.com.

3 November 2020
Market Share Analysis: CRM Sales Software, Worldwide, 2019 (G00730129) has been republished to correct Apttus’ name in Figure 1: Top Five Sales Software Providers by Subsegment, Worldwide, 2019. An updated version of the document is now available on gartner.com.

"2020 CEO Survey: The CSCO’s Role in Transitioning Through the Downturn” (G00727927) was revised to correct Figure 11. The labels for the corporate and financial sections were reversed. An updated version of the document is now available on gartner.com.

29 October 2020
“Market Guide for Crisis/Emergency Management Solutions” (G00724788) has been republished to change the title to “Market Guide for Crisis/Emergency Management Solutions and COVID-19 Safe Return to Work,” which more accurately reflects the content. An updated version of this document is now available on gartner.com.

"General Manager Market Pulse: 15 October Signals" (G00735403) has been updated. We have corrected the title of Figure 1 to “Monthly Peer Insights Viewership Volumes Indexed Based on January 2020.” An updated version of this document is now available on gartner.com.

“Reimagine Innovation With an Adaptive Innovation Ecosystem Framework” (G00724578) was revised to add a mention of the new innovation ecosystem partnership between Microsoft Azure Space and SpaceX (Introduction section, third paragraph). An updated version of the document is available on gartner.com.

“Competitive Landscape: Enterprise Data Center and Cloud Backup and Recovery Market” (G00721220) has been republished to include Acronis as one of the vendors offering backup as a service. An updated version of this document is now available on gartner.com.

“Market Share: PCs, Ultramobiles and Mobile Phones, All Countries, 2Q20 Update” (G00732905) has been republished to correct an error in the CSV file. The values in the CSV file were rounded off and hence the numbers did not add up to the totals shown. This has now been corrected and the values have been changed to decimals in the CSV file and they match the values shown in the Pivot Table of the Excel downloadable file. An updated version of this document is now available on gartner.com.

“Solution Criteria for Identity Governance and Administration” (G00436157) has been updated. In the Ease of Deployment and Availability section, we deleted two erroneously repeated criteria from the Preferred bullets (they still are present in the Required bullets). An updated version of this document is now available on gartner.com.

28 October 2020
“Market Guide for Employee Communications Applications” (G00732127) has been republished to correct SocialChorus’ revenue entries in the Representative Vendors table, from “28” to “Not Provided.” An updated version is now available on gartner.com.

“Market Guide for ‘Go-Style’ Smart Check-Out POS Solutions for Retail” (G00719761) has been republished to correct the physical address, year founded, and public/private status for Toshiba. An updated version is now available on gartner.com.”

“Magic Quadrant for Web Application Firewalls” (G00458445) has been republished. In the Vendor Strengths and Cautions section, we clarified our assessment of Cloudflare’s “Geographic Strategy” in the vendor’s “Cautions” bullets. We also corrected the presentation of the vendor ThreatX in the Honorable Mentions section. An updated version of this document is now available on gartner.com.

27 October 2020
"Forecast Analysis: Wired Connectivity, Worldwide, 2020" (G00717537) has been republished to correct Figure 1, which showed the total available market for 2023. The figure now shows the total available market for 2024. The corrected report is now available on gartner.com.

26 October 2020
“Emerging Technologies and Trends Impact Radar: Devices" (G00730418) has been updated to correct a provider name in the Advanced Virtual Assistant (AI Conversational Agents) profile. The correct name is Yellow Messenger. An updated version of this document is now available on gartner.com.

22 October 2020
Portfolio Management for General Managers: Top 10 IT Services Vendors’ Peer-Indexed Performance Analysis” (G00722324) was updated to correct KPMG’s revenue number in Figure 2: PIP — Top 20 Largest IT Services Vendors. An updated version of this document is now available on gartner.com.

“Scenarios for Semiconductor Providers, 3Q20” (G00717430) has been updated to replace slide 5 with corrected 3Q20 forecast data. The corrected document is now available on Gartner.com.

“Market Guide for Retail Assortment Optimization Applications in Merchandising” (G00719751) has been republished to correct vendor Aptosin Table 1 by moving a solution (Analytics) to its own line to clarify that it was its own product and not a part of another solution. An updated version is now available on gartner.com.”

20 October 2020
“Market Guide for Zero Trust Network Access” (G00726817) has been republished to correct the Representative Vendors section. We moved the vendor Banyan from Table 2 (Representative Vendors of Stand-Alone ZTNA) to Table 1 (Representative Vendors of ZTNA as a Service). An updated version of this document is now available on gartner.com.

“How Does My Revenue per Employee Compare to Gartner High Tech CEO Benchmarks?” (G00733081) was republished 21 October 2020 to correct $100 million to $10 million in the case in point (in the “How do I improve employee revenue?” section). The correct reference is, “If you were the tech CEO for a company with 100 employees, and with a revenue per employee of $100,000 — your total revenue would be $10 million.” The updated document is now available on gartner.com.

“Competitive Landscape: Cloud Service Brokerage” (G00724550) has been republished to correct the name of IBM’s Multicloud Management Platform. An updated version of this document is now available on gartner.com.

19 October 2020
“The Gartner Digital Commerce Vendor Guide, 2020” (G00441755) has been republished to correct the figures cited as the size of the digital commerce market (from $11.8B to $5.97B) and the size of the customer experience and customer relationship management (CRM) market (from $48.2B to $48.8B) in the “Key Findings” section of the Executive Summary. An updated version is now available on gartner.com.

“Benchmark Data “ (G00431604) has been retracted because the service described is no longer offered to Gartner clients. We apologize for any inconvenience this may cause.

“Depoliticize Project Prioritization With a Decision Framework” (G00725128) has been republished to add text that had been unintentionally omitted after Figure 2 in the Analysis section. An updated version of the document is now available on gartner.com.

16 October 2020
“Microsoft 365 Enterprise E5 Cloud Suite: Assess Its Business Value to Optimize Negotiations” (G00728718) has been revised. Table 2 has been updated to correctly indicate the price per month, as opposed to the price per year. The revised document is now available on gartner.com.

15 October 2020
"Customer-Centric Culture Assessment" (G00710358) has been retracted because the service described is no longer offered to Gartner clients. We apologize for any inconvenience this may cause.

“Building Data Lakes Successfully – Part 2 – Consumption, Governance and Operationalization” (G00733127) has been updated to add the vendor Immuta to the Data Security section. The corrected document is now available on Gartner.com.

14 October 2020
“Market Guide for Cloud Service Brokerage" (G00724544) has been updated to correct an IBM product name in Table 2. The correct name is IBM Multicloud Management Platform. An updated version of this document is now available on gartner.com.

"Total Rewards Global Workforce Insight Tool" (G00711600) has been retracted because the service described is no longer offered to Gartner clients. We apologize for any inconvenience this may cause.

"Total Rewards Strategy and Integration Benchmarking Tool" (G00712023) has been retracted because the service described is no longer offered to Gartner clients. We apologize for any inconvenience this may cause.

"Benefits Plan Design Benchmarking Tool" (G00712011) has been retracted because the service described is no longer offered to Gartner clients. We apologize for any inconvenience this may cause.

"Pay Plan Design Benchmarking Tool" (G00712020) has been retracted because the service described is no longer offered to Gartner clients. We apologize for any inconvenience this may cause.

"Reward and Recognition Benchmarking Tool" (G00712024) has been retracted because the service described is no longer offered to Gartner clients. We apologize for any inconvenience this may cause.

“Market Guide for State and Local Grant Management Solutions” (G00730509) has been republished to correct F1 Solution’s offering from “OmniStar” to “OmniStar Grants” An updated version of this document is now available on gartner.com.

13 October 2020
“Forecast: Enterprise Network Equipment by Market Segment, Worldwide, 2018-2024, 3Q20 Update” (G00717163) has been republished to correct an error in the CAGR formula in Tables 1-1, 1-2, 1-3 and 1-4 in the downloadable Excel file. The formula has now been amended in all the impacted Tables.

“Forecast: Information Security and Risk Management, Worldwide, 2018-2024, 3Q20 Update” (G00717219) has been republished to correct the year in the title in the downloadable Excel file. The quarter of the year in the title has been updated from 2Q20 to 3Q20. An updated version of this document is now available on gartner.com.

“Life Science CIOs: Map Your Pathway to Digital Trials” (719103) has been republished. Medidata was listed as a representative vendor under the “Digitally Driven” subheading. It is now correctly listed as a representative vendor under the “Digital Visit (Hybrid)” subheading. An updated version of this document is now available on gartner.com.

9 October 2020
"Skills Maturity Assessment" (G00710403) has been retracted because the service described is no longer offered to Gartner clients. We apologize for any inconvenience this may cause.

"Skills Self-Assessment Survey" (G00710407) has been updated to change the tool description and the Gartner point-of-contact email address. An updated version of this document is now available on gartner.com.

8 October 2020
“Case Study: Small Change Impact Leading Indicators (Medtronic)” (G00733583) has been republished to include the name of the company that shared this best practice, rather than a pseudonym. An updated version is now available on gartner.com.

“Market Guide for Email Security” (G00722358) has been republished to correct the Representative Vendors section. In Table 1, we corrected the product name “Cisco Cloud Mailbox Defense” in the list of Cisco’s products. An updated version of this document is now available on gartner.com.

“Market Guide for Digital Experience Monitoring” (G00724605) has been republished to move the vendor Quantum Metric from Table 3 to Table 2 in the Representative Vendors section. An updated version of this document is now available on gartner.com.

7 October 2020
“Competitive Landscape: Hyperconverged Integrated Systems” (G00728401) has been updated to a misspelled vendor name in the Lenovo profile. The correct name is Scale Computing. An updated version of this document is now available on gartner.com.

“Forecast: Enterprise Infrastructure Software, Worldwide, 2018-2024, 3Q20 Update” (G00717053) has been republished to correct a technical issue in the Excel downloadable file. The issue has been rectified and the current and constant numbers are now visible in the Pivot table. The trends and forecasted numbers remain unchanged. An updated version of this document is now available on gartner.com.

6 October 2020
"Best Practices for the Ideal First Sales Meeting" (G00731475) has been republished to replace Table 2. The correct first sales meeting presentation checklist in Table 2 has replaced the incorrect vendor briefing checklist. An updated version of this document is now available on gartner.com.

5 October 2020
"10 Must-Have Supply Chain Planning Capabilities for Pharmaceutical Companies" (G00721476) has been republished to update Table 2. Artwork planning and further guidance have been moved from basic tactical demand planning capabilities to the attribute-based planning row above. An updated version of this document is now available on gartner.com.

"Market Share: Enterprise Network Equipment by Market Segment, Worldwide, 2Q20" (G00717162) has been republished to correct an error in Table 1-2 in the downloadable Excel file. In this table, the 1Q20 and 2Q19 estimates of “Others” included some vendor estimates for “WAN optimization controllers,” a segment that has been discontinued in these statistics. An updated version of this document is now available on gartner.com.

2 October 2020
"Cool Vendors in Supply Chain Execution Technologies” (G00733950) was revised to correct the text in the “What You Need to Know” section. The bullet point descriptions for Outrider and KoiReader Technologies were reversed. An updated version of the document is now available on gartner.com.

“Solution Scorecard for Qlik Sense” (G00721986) has been republished. The descriptions of two criteria in Table 3: Preferred Features for Analytics and BI Platforms where updated. These criteria are:

Address geocoding
GIS/aerial map integration

No scores were changed as a result of this update.
An updated version of this document is available on gartner.com.

“Cool Vendors in Network and Endpoint Security” (G00726614) has been republished to remove the reference to “Proactive Threat Interference” from the Trinity Cyber vendor profile. An updated version of this document is now available on gartner.com.

“Hype Cycle for Compute Infrastructure, 2020” (G00448100), “Hype Cycle for Privacy, 2020” (G00441605), “Hype Cycle for Cloud Security, 2020” (G00448013), and “Hype Cycle for Data Security, 2020” (G00448204) have been republished to correct the Confidential Computing section. In the third paragraph of the “Position and Adoption Speed Justification” section, we revised our description of Amazon Web Services’ “AWS Nitro Enclaves.” Updated versions of these documents are now available on gartner.com.

1 October 2020
"Sustaining Employee Performance Through Change" (G00731486) has been corrected to show that change-stressed employees perform 3% worse than their peers and for the average company, every 1% decrease in performance corresponds to a $6.5 million hit to the bottom line per $1 billion in revenue. Also updated is the sidebar text in slide 4 of the accompanying presentation. An updated version of this document is now available on gartner.com.

30 September 2020
“Forecast Analysis: Small and Midsize Business IT Spending, Worldwide” (G00735361) has been updated to correct Figure 1’s caption. An updated version of this document is now available on gartner.com.

“Forecast Analysis: Government Internet of Things Endpoint Electronics and Communications Revenue, Worldwide” (G00716755) has been republished to update the 10-year estimate for the market (and related percentages). An updated version of this document is now available on gartner.com.

“Market Guide for Email Security” (G00722358) has been republished to correct the Representative Vendors section. We moved the vendor Egress from Table 5 to Table 6, and we moved the vendor Tessian from Table 6 to Table 5. An updated version of this document is now available on gartner.com.

29 September 2020
“Market Guide for Email Security” (G00722358) has been republished to correct the Representative Vendors section. In Table 1, we added “Cisco Cloud Mail Defense” to Cisco’s list of products. In Table 4, we corrected the vendor name “Graphus, A Kaseya Company,” and we added the vendor Zix. In Table 6, we added the vendor Virtru. An updated version of this document is now available on gartner.com.

“Case Study: Leader-Sourced Culture Solutions (IBM)” (G00730809) has been republished to correct the company’s revenue. An updated version is now available on gartner.com.

28 September 2020
“Marketing Technology Drivers of Genius Brand Performance” (G00713724) has been updated to correct multiple percentages in Figure 1. Most relevant: Point solutions account for 75%, not 62%, of Genius brands’ technologies in their stacks. The corrected document is now available on Gartner.com.

25 September 2020
"Solution Criteria for Cloud Access Security Brokers" (G00467498) has been updated to adjust the weighting of a few criteria in the Data Security and Threat Protection categories. The updated document is now available on gartner.com.

24 September 2020
“Video: Zebra Technologies — Digital Proximity Alerting and Tracing for Frontline Workers” (G00734741) has been republished to include the correct video and title. An updated version of this document is now available on gartner.com.

“Survey Analysis: Artificial Intelligence Establishes a Foothold in IoT Projects " (G00428589) has been updated to clarify that 66% of respondents using AIindicated that cameras were used to deploy AI inferencing at the edge of IoT networks. We also clarified that regulations or security policies prohibiting cloud processing is the most prominent reason for AI inferencing at the edge according to 50% of respondents of the 73% reporting using AI. An updated version of this document is now available on gartner.com.

“Forecast Analysis: CDN and Edge Services, Worldwide” (G00723619) was updated to revise a label in Figure 1: Total CDN and Edge End-User Spending by Segment, Worldwide. The correct label is Advanced Analytics/Reporting. An updated version of this document is now available on gartner.com.

“Market Guide for Managed Detection and Response Services” (G00722909) has been republished to correct the Representative Vendors section. In Table 1, we changed the name of the vendor LMNTRIX’s product to “Active Defense.” An updated version of this document is now available on gartner.com.

22 September 2020
"Competitive Landscape: Custom Software Development Services" (G00716709) has been updated. In the text, where we categorize vendors by number of employees, we have moved Infostretch to the group of vendors with 1,000 to 10,000 employees. An updated version of this document is now available on gartner.com.

"Market Guide for Workforce Management Applications" (G00730047) has been republished to update Table 1. The “cons” of the business application vendor table category have been changed for clarification. An updated version of this document is now available on gartner.com.

“Market Guide for Security Orchestration, Automation and Response Solutions” (G00727304) has been republished to correct the Representative Vendors section. In Table 2, we corrected the vendor name for IBM Security and we changed its product name to “Resilient.” We also changed the product name for the vendor ThreatQuotient to “ThreatQ.” An updated version of this document is now available on gartner.com.

21 September 2020
“2019 State of the ERM Function” (G00712310) has been republished to correct the data in Slide 64. An updated version is now available on gartner.com.

18 September 2020
"Market Guide for Retail Workforce Management Applications" (G00723735) has been republished to update Table 1. The business application vendor “cons” have been changed for clarification. An updated version of this document is now available on gartner.com.

Gartner has added information on changes to review counts on the Peer Insights site that relate to the vendors listed and data contained in the following documents. Updated versions of these documents are now available on gartner.com.

“IT Business Alignment Tool” (G00710566) has been retracted because the service described is no longer offered to Gartner clients. We apologize for any inconvenience this may cause.

“Accelerating Value from Agile” (G00442082) has been retracted because the service described is no longer offered to Gartner clients. We apologize for any inconvenience this may cause.

“Cost-per-Hire Calculator” (G00463120) has been retracted because the service described is no longer offered to Gartner clients. We apologize for any inconvenience this may cause.

16 September 2020
“Market Guide for Social Distancing Technology” (G00733160) has been republished to correct the Representative Vendors section. We moved the vendor Inpixon from Table 2: Representative Vendors of Wearable Systems to Table 1: Representative Vendors of Wi-Fi Analytics Systems. We also changed the name of Inpixon’s product to “Inpixon Workplace Readiness.” An updated version of this document is now available on gartner.com

15 September 2020
eIFRS Tool (G00429135) has been retracted because the service described is no longer offered to Gartner clients. We apologize for any inconvenience this may cause.

14 September 2020
“Event Presentation: Shifting Channel Strategies to Meet the Needs of Financially Vulnerable Customers” (G00731244); “Drive Customer and Industry Recovery by Supporting Financial Empowerment” (G00731846); and “Event Presentation: How FS Leaders Will Drive Customer (and Industry) Recovery” (G00731243) have been republished to resolve an error in calculating financial well-being scores that resulted in inaccurate estimates of the financially vulnerable, financially sound and financially thriving. Updated versions of the document and downloadable slide deck are now available on gartner.com.

11 September 2020
“2020 State of Gender Diversity in Sales” (G00719623) has been republished to correct an error in one of the figures. An updated version is now available on gartner.com.

“Case Study: Data and Analytics Monetization With Knowledge Graphs and AI (Turku City Data)” (G00723337) has been republished to correct the labelling of data in Figure 1 (and Slide 2 of the PowerPoint attachment); this now correctly states that 85% of respondents were planning Type 1 monetization, 56% Type 2 and 11% Type 3. An update version is now available on gartner.com.

“Market Guide for Digital Experience Monitoring” (G00724605) has been republished to correct the Representative Vendors section. In Tables 2 and 3, we changed the product name for the vendor Aternity to Aternity Digital Experience Management. We also added the vendor Quantum Metric to Table 3 and the vendor Zscaler to Tables 3 and 4. An updated version of the document is now available on gartner.com.

10 September 2020
“Market Guide for Software Composition Analysis” (G00721255) has been republished to add the vendor Tidelift to Table 1 in the Representative Vendors section. An updated version of this document is now available on gartner.com.

“Ignition Guide to Mapping B2B Buyers’ Technology Buying Journey" (G00728606) has been republished to update the Common Pitfalls and Keys to Success table. The updates improve the clarity of the text regarding common mistakes organizations make regarding buyer journeys in the table. An updated version of this document is now available on gartner.com.

“Expanding Your Business Ecosystem” (G00721041) has been republished to correct the vendor name in Evidence No. 1. The vendor name has been changed from BearingPoint to BearingPoint//Beyond. An updated version of this document is now available on gartner.com.

“Case Study: Critical Care Beyond Hospital Walls (Showa University Hospital)” (G00727381) has been updated to correct the name of the vice director of Showa University Hospital and director of the eICU program to Hiroshi Otake. The corrected document is now available on Gartner.com.

8 September 2020
"Forecast Analysis: Gartner’s Initial Secure Access Service Edge Forecast" (G00731951) has been updated to add text that helps clarify how this forecast relates to other forecasts. An updated version of this document is now available on gartner.com.

4 September 2020
“Market Guide for Text Analytics” (G00725628) has been republished to remove Apple as a flagship customer from Luminoso’s vendor profile. An updated version is now available on gartner.com.

3 September 2020
“Solution Scorecard for Google Cloud Platform IaaS” (G00467226) has been republished to resolve a scoring error with the Preferred criterion “SAP Partnership,” which was incorrectly scored as a No. The score has been updated, and the Notes text has been revised correspondingly. Figure 1 and Figure 2 have also been updated to reflect the change, as have the downloadable PowerPoint and Excel files. An updated version of the document is now available on gartner.com.

2 September 2020
Corporate Brand Performance Assessment (G00710366) has been retracted. Gartner is no longer able to support the ad-hoc requests for survey data.T his document is no longer available on Gartner.com.

Channel Effectiveness Diagnostic (G00710186) has been retracted. Gartner is no longer able to support the ad-hoc requests for survey data.T his document is no longer available on Gartner.com.

28 August 2020
“The 2020 Recruiting Leaders Vendor Landscape” (G00716196) has been republished to reflect that certain vendors were moved to different categories. Seekout and Hiretual were moved from the “Job Boards” category to the “Candidate Sourcing and Matching” category. Kenexa was moved from the “CRM” category to the “ATS” category. An updated version of the downloadable slide deck is now available on gartner.com.

"Case Study: Fund Through Uncertainty to Drive Innovation (Johnson & Johnson)” (G00714836) was republished to include the link to the companion presentation slides. An updated version of the document is now available on gartner.com.

"Market Guide for U.S. Healthcare Payers’ Core Administrative Processing Solutions" (G00719050) was revised to correct Table 1: Representative CAPS Vendors and Market Representation to show that vendor Cognizant does not support the TPA primary market. An updated version of the document is now available on gartner.com.

27 August 2020
“Key Considerations for Supply Chain Leaders Evaluating Transportation Management Systems” (G00725004) has been republished to correct an error in Figure 4, which incorrectly reflected the data points for each figure category. An updated version is now available on gartner.com.”

“Market Guide for Managed Detection and Response Services” (G00722909) has been updated to add vendor Aiuken to the Representative Vendors table. An updated version of this document is now available on gartner.com.

26 August 2020
“Solution Scorecard for AWS Cloud Analytical Data Stores” (G00467546) has been updated. In the Performance and Scalability (Preferred) section, the criterion “Infinite storage” has been renamed “Storage on demand.” An updated version of this document is now available on gartner.com.

“Hype Cycle for the Future of CSP Networks Infrastructure, 2020” (G00450437) has been republished. The profile for 5G, on the Hype Cycle’s peak, was inadvertently left off of the Hype Cycle and Priority Matrix graphics due to a technical issue. An updated version of this document is now available on gartner.com.

25 August 2020
“Toolkit: How to Select Global IT Infrastructure Service Providers in 90 Minutes, 2020” (G00450945) has been republished. The Selected CSFs tab in the downloadable spreadsheet tool has been updated to correctly show all selected factors. An updated version of this document is now available on gartner.com.

24 August 2020
“U.S. Consumer Spending in the Pandemic Recession: What to Expect Based on 2008” (G00733000) has been updated to fix the value ranks in Figure 5. Not all values were ranked at 17. Instead, relaxation is 17, safety is 18, serenity is 21, security is 29 and simplicity is 33. The corrected document is now available on Gartner.com.

20 August 2020
"Market Trends: Cloud Shift — 2020 Through 2024" (G00721225) has been updated to correct some formatting errors that resulted in Table 2 not displaying properly on gartner.com. This issue has been resolved, and an updated version of this document is now available on gartner.com.

19 August 2020
“What Marketing Leaders Are Asking About: Marketing Data and Analytics, 1Q20” (G00730924) has been republished to correct the source line for Figure 1, which erroneously stated that it represented an analysis of more than 400 client calls that took place from January 2020 through March 2020. Figure 1 actually represents analysis of more than 1,500 client calls that took place from January 2019 through March 2020. These errors appeared in the document and in the downloadable PowerPoint presentation. An updated version of this document is now available on gartner.com.

“What Application Leaders Are Asking About: Digital Workplace Applications, 1Q20” (G00730928) has been republished to correct the source line for Figure 1 and two graphics within the attached PowerPoint presentation. Figure 1 erroneously stated that it represented an analysis of more than 1,600 client calls, taking place from January 2020 through March 2020. This error was repeated in the PowerPoint presentation, alongside another error on Slide 3, which indicated that the researchers analyzed a total of 6,00 client calls. Figure 1 and the graphics used throughout the PowerPoint slides in fact represent analysis of more than 8,000 client calls that took place from January 2019 through March 2020. An updated version of this document is now available on gartner.com.

“What Application Leaders Are Asking About: Application Architecture, Development, Integration and Platforms; 1Q20” (G00730883) has been republished to correct the source line for Figure 1, which erroneously stated that it represented an analysis of more than 1,500 client calls, taking place from January 2020 through March 2020. Figure 1 actually represents analysis of more than 8,000 client calls that took place from January 2019 through March 2020. These errors appeared in the document and in the downloadable PowerPoint presentation. An updated version of this document is now available on gartner.com.

“What Application Leaders Are Talking About: Digital Workplace Applications, 4Q19” (G00728444) has been republished to correct the source line for Figure 1, which erroneously stated that it represented an analysis of more than 1,200 client calls, taking place from October 2019 to December 2019. This error was repeated in the PowerPoint presentation, alongside another error on Slide 3, which indicated that the researchers analyzed a total of 6,000 client calls. Figure 1 and the graphics used throughout the PowerPoint slides in fact represent analysis of more than 7,500 client calls that took place from October 2018 to December 2019. An updated version of this document is now available on gartner.com.

18 August 2020
“Forecast Analysis: Consumption-Based Pricing Adoption in the x86 Server Market” (G00718193) was corrected to fix the unit of measurement from billions of dollars to millions of dollars in Figure 1. The unit of measurement was also added to the Table 1 title. An updated version of this document is now available on gartner.com.

17 August 2020
“Market Guide for Corporate Legal Matter Management” (G00720112) has been republished to correct the website linked for the vendor “Vertical Solutions” from “http://www.verticalsol.com” to “http://www.legaltracksoftware.com” in the table “Representative Vendors” and the “Vendor Profiles” section. An updated version is now available on gartner.com.

“Market Guide for Web Content Management” (G00719657) has been republished to correct the name of the product offered by vendor “Ibexa” to “eZ Platform” in the table “Representative Vendors in the WCM Market.” An updated version is now available on gartner.com.

14 August 2020
"Midmarket Context: ‘Magic Quadrant for Warehouse Management Systems’” (G00469658) was revised to correct two vendor profiles. We updated the Avectous profile to include the 2014 launch date for its solution suite. In the Körber profile, we updated three product names. An updated version of the document is now available on gartner.com.

13 August 2020
"Market Share: Enterprise Public Cloud Services, Worldwide, 2019" (G00717082) has been republished to correct the revenue estimates in Table 1-1 “SaaS Market Share, Worldwide, 2018-2019 (Millions of U.S. Dollars)” in the downloadable Excel file. An updated version of this document is now available on gartner.com.

“Critical Capabilities for IT Risk Management” (G00441480) has been republished to correct Table 2 in the Critical Capabilities Rating section. We added five vendors to the table that had been inadvertently excluded: RSA, SAI Global, ServiceNow, SureCloud and TechDemocracy. An updated version of the document is now available on gartner.com.

12 August 2020
"Forecast Analysis: Container Management (Software and Services), Worldwide" (G00716779) has been updated. In Table 2, we have corrected the 2021 data for the Rest of World region. An updated version of this document is now available on gartner.com.

10 August 2020
“Support Remote Work by Understanding Attitudes About Work Location” (G00722984) has been republished to correct an error in Figure 2 in order to reflect the percentage of U.K.-based survey respondents who expressed a preference for working from home. An updated version is now available on gartner.com.”

"Market Trends: Europe Aims to Achieve Digital Sovereignty With GAIA-X" (G00721669) has been republished to show that the German Federal Ministry for Economic Affairs and Energy (BMWi), rather than the German Finance Ministry, initiated the GAIA-X project. The corrected report is now available on gartner.com.

7 August 2020
“It’s Time to Take Oracle Seriously as a Public Cloud Provider” (G00722681) has been republished to make additional clarifications, and to change the document title to “It’s Time to Include Oracle as a Viable Option When Evaluating Public Cloud Providers.” An updated version of this document is now available on gartner.com.

6 August 2020
"Case Study: Value Realization in Product Management (Nationwide Building Society)" (G00714875) has been republished to change “Revenue (2020): £238 Billion” to “Assets (2020): £238 Billion” in the company information near the top of the document. An updated version of this document is now available on gartner.com.

5 August 2020
“How to Activate Metadata to Enable a Composable Data Fabric” (G00722496) has been revised to correct the name of the vendor Atlan, which was previously incorrectly referred to as Atlan Peeply. An updated version of this document is now available on gartner.com.

4 August 2020
"Ignition Guide to Creating a Sustainable Cost Optimization Roadmap for Quality” (G00726214) was revised to correct the Resource Requirements section. The number of FTEs in the “Effort” section was reduced to “1 to 2 FTEs” from “4 to 6 FTEs.” An updated version of the document is now available on gartner.com.

“Weathering the Storm: Supply Chain Resilience in an Age of Disruption” (G00467851) has been revised to correctFigure 7. The bar labeled “Other” was corrected to correctly indicate 14% as a secondary factor and not a primary factor.The updated document is now available on Gartner.com.

“Infographic: Boost Productivity in Midsize Firms by Reducing Digital Friction” (G00730042) has been republished to correct the “Digital Friction” definition. The definition now reads “The extent to which employees have to exert unnecessary effort when using or producing data or technology solutions for work.” An updated version of this document is now available on gartner.com.

3 August 2020
“How to Recognize and Select the Best AI Solutions for Your Corporate Legal Practice” (G00714388) has been republished to amend “Note 1. Representative Vendors With AI-Based Products, by Legal Practice Area”. We moved the vendor Apperio from the Matter Management and Legal Document Management category to the Legal E-Billing and Spend Management category. An updated version of this document is now available on gartner.com.

“Market Share Analysis: Full Life Cycle API Management, Worldwide, 2019” (G00730594) has been republished to update the name for Broadcom (CA Technologies). An updated version of this document is now available on gartner.com.

“Survey Analysis: Consumer Healthcare Behaviors in the Time of COVID-19” (G00730334) has been updated to make clarifications to Figures 1 and 9. The legend and footnotes now more clearly connect “six months and two months” to before the start of COVID-19 and after the start of COVID-19, respectively. They also no longer imply that the two groups are mutually exclusive. The corrected document is now available on Gartner.com.

“Market Guide for Loyalty Management” (G00726009) was republished 27 July 2020. In Table 2, Representative Vendors, the Epsilon product name was updated from Agility Loyalty to PeopleCloud Loyalty, and Annex Cloud and its product, Customer Loyalty Cloud, were added in the pure play category. The updated document is now available on gartner.com.

31 July 2020
“Demystify Cisco DNA Enterprise Agreements to Improve Your Negotiating Position and Optimize Your Network Spend” (G00721730) has been republished to remove the reference to ISR 4000 series routers from the summary at the beginning of the document. An updated version of the document is now available on gartner.com.

“Analytics and Business Intelligence Market: Sub-segment Market Share Reference Guide, 2020” (G00724080) has been republished to correct the year in the document title and to update some outdated Oracle products. The year in the title has been updated from 2020 to 2019. In the downloadable Excel file (Tab Product Map), some outdated Oracle products were removed from the Traditional BI, Modern BI and Analytics Applications columns and replaced with new ones. Also, one new Oracle product was added in each of the Data Science Platforms and Location Intelligence Platforms columns. An updated version of this document is now available on gartner.com.

“How to Create a ‘Marketecture’ That Communicates Your Unique Value” (G00722207) was updated to correct the axis labels in Figure 1: Areas of Focus for Product Marketers. Also, Marketing Agility was corrected to Driving Brand Awareness in Figure 1. An updated version of this document is now available on gartner.com.

“Solution Scorecard for Microsoft Azure IaaS+PaaS” (G00467225) has been republished to delete an incorrect bullet point in the Required Features for Production section. An updated version of the document is now available on gartner.com.

30 July 2020
"Ignition Diagnostic for Applications: Sample Report” (G00463374) has been retracted because the service described is no longer offered to Gartner clients. We apologize for any inconvenience this may cause.

"Ignition Diagnostic for IT” (G00463376) has been retracted because the service described is no longer offered to Gartner clients. We apologize for any inconvenience this may cause.

"Ignition Diagnostic for Enterprise Architecture - Instant Reporting Tool” (G00463375) has been retracted because the service described is no longer offered to Gartner clients. We apologize for any inconvenience this may cause.

"Ignition Diagnostic for IT: Overview” (G00463377) has been retracted because the service described is no longer offered to Gartner clients. We apologize for any inconvenience this may cause.

"Ignition Diagnostic for IT" (G00463378) has been retracted because the service described is no longer offered to Gartner clients. We apologize for any inconvenience this may cause.

"Ignition Diagnostic for Information Risk - Instant Reporting Tool” (G00463379) has been retracted because the service described is no longer offered to Gartner clients. We apologize for any inconvenience this may cause.

"Ignition Diagnostic for PMO - Sample Report” (G00463380) has been retracted because the service described is no longer offered to Gartner clients. We apologize for any inconvenience this may cause.

"Ignition Diagnostic for PMO - Sample Report” (G00463381) has been retracted because the service described is no longer offered to Gartner clients. We apologize for any inconvenience this may cause.

"Ignition Diagnostic for PMO Overview" (G00463382) has been retracted because the service described is no longer offered to Gartner clients. We apologize for any inconvenience this may cause.

"Ignition Diagnostic for PMO - Instant Reporting Tool" (G00463383) has been retracted because the service described is no longer offered to Gartner clients. We apologize for any inconvenience this may cause.

"CEB Ignition™ Diagnostic for Risk Management—Analysis Tool” (G00430617) has been retracted because the service described is no longer offered to Gartner clients. We apologize for any inconvenience this may cause.

"CEB Ignition™ Diagnostic for Risk Management—Lessons Learned” (G00430618) has been retracted because the service described is no longer offered to Gartner clients. We apologize for any inconvenience this may cause.

"CEB Ignition™ Diagnostic for Risk Management—Walkthrough” (G00430619) has been retracted because the service described is no longer offered to Gartner clients. We apologize for any inconvenience this may cause.

"CEB Ignition™ Diagnostic for Risk Management - Sample Report” (G00463360) has been retracted because the service described is no longer offered to Gartner clients. We apologize for any inconvenience this may cause.

"CEB Ignition™ Diagnostic: Sample Action Plan (G00463361) has been retracted because the service described is no longer offered to Gartner clients. We apologize for any inconvenience this may cause.

"Key Findings from CEB Ignition™ Diagnostic for IT: How to Set Priorities During Strategic Planning (July 2, 2015)” (G00463387) has been retracted because the service described is no longer offered to Gartner clients. We apologize for any inconvenience this may cause.

"Key Findings from the 2016 Ignition™ Diagnostic for Enterprise Architecture” (G00463388) has been retracted because the service described is no longer offered to Gartner clients. We apologize for any inconvenience this may cause.

"It’s Time to Take Oracle Seriously as a Public Cloud Provider" (G00722681) has been temporarily retracted to make additional clarifications. We will republish the document at a later date.

“Market Guide for Security Awareness Computer-Based Training” (G00718853) has been republished to correct the Representative Vendors section. In Table 2, we changed the Product, Service or Solution Name for the vendor OutThink to “Adaptive Security Awareness Training, Phishing Simulations, Human Risk Management Platform (SaaS).” An updated version of the document is now available on gartner.com.

28 July 2020
“Hype Cycle for Automotive Technologies, 2020” (G00441717) was updated to correct a company’s name in the Solid-State Lithium-Ion Batteries section. The correct name is ProLogium. An updated version of this document is now available on gartner.com.

24 July 2020
"Designing and Implementing a Ransomware Defense Architecture" (G00724116) has been republished to correct the source for Figure 3. The updated document is now available on gartner.com.

“Information Security Strategic Plan Template” (G00729855) has been republished to correct page 18 in the PowerPoint attachment, because a draft version was inadvertently published. An updated version of this document is now available on gartner.com.

22 July 2020
“Decision Point for Process Automation Platforms” (G00720937) has been republished. The example vendors for iBPMS in the Decision Overview section was revised to include the Appian platform, IBM Digital Business Automation and Pegasystems Pega. An updated version of the document is now available on gartner.com.

“Hype Cycle for Identity and Access Management Technologies, 2020” (G00450324) has been republished to correct our analysis of Enterprise Digital Rights Management (EDRM). In the Hype Cycle graphic (Figure 1), we advanced EDRM’s position from the Slope of Enlightenment to the Plateau of Productivity. We also republished the Enterprise Digital Rights Management profile because a draft version was inadvertently published. An updated version of the document is now available on gartner.com.

21 July 2020
“Solution Criteria for Analytics and Business Intelligence Platforms” (G00466971) has been republished to adjust some of the category names for the criteria. In addition, we have clarified one of the criteria to match the description in the text. It now says “LDAP or Kerberos authentication” instead of “LDAP and Kerberos authentication.” An updated version of this document is now available on gartner.com.

20 July 2020
“Market Share: Semiconductor Distributors, Worldwide, 2019” (G00718462) has been republished to correct the worldwide revenue in the downloadable Excel file. In Table 1-2, we have revised the worldwide revenue values for the “Purchasing Cost From Chip Vendors (Prime Cost)” and “Purchasing Cost From Chip Distributors” segments for the year 2019.

An updated version of this document is now available on gartner.com

17 July 2020
“Hype Cycle for Blockchain Technologies, 2020” (G00441585) and “Hype Cycle for Identity and Access Management Technologies, 2020” (G00450324) have been republished to correct our analysis of Decentralized Identity. In the Hype Cycle graphic (Figure 1) and the Priority Matrix graphic (Figure 2), we increased Decentralized Identity’s time to the Plateau of Productivity/years to mainstream adoption to “five to 10 years.” We also added a final paragraph to the “Position and Adoption Speed Justification” section of the Decentralized Identity profile explaining the increase. Updated versions of these documents are now available on gartner.com.

"Tool: Turnover Cost Calculator" (G00455770) has been retracted because the service described is no longer offered to Gartner clients. We apologize for any inconvenience this may cause.

16 July 2020
“Survey Analysis: Do Current HR Structures Support HR Cost-Efficiency?” (G00713680) has been republished to correct the color keys in Figures 1 to 3 to ensure all data is accurately represented. An updated version is now available on gartner.com.

“Solution Comparison for the Native Security Capabilities Within Alibaba Cloud, AWS, Azure, GCP, IBM Cloud and OCI” (G00464664) has been republished. The “data discovery” criterion for OCI was incorrectly marked as None instead of Medium. This has been corrected in Table 6, Figure 1, the accompanying Excel spreadsheet, and the downloadable graphics PowerPoint presentation. No other scores were affected, and the Comments for this criterion in Table 6 and the Excel spreadsheet remain unchanged. An updated version of this document is available on gartner.com.

15 July 2020
“Market Guide for Disaster Recovery as a Service” (G00726564) has been republished to correct the product name “Carbonite Double Take” in the iland vendor profile. An updated version of this document is now available on gartner.com.

13 July 2020
“HR Leaders Monthly: July 2020” (G00729081) has been republished to correct an error on page 9 of the attachment. An updated version is now available on gartner.com.

10 July 2020
"Market Guide for Digital Banking Multichannel Solutions" (G00718835) has been republished to correct a vendor name and product name -- NCR and NCR DI Digital Banking Platform. An updated version of this document is now available on gartner.com.

“Critical Capabilities for Data Center Outsourcing and Hybrid Infrastructure Managed Services, North America” (G00448199) has been revised. In the Ensono section, we updated the types of MIPS supported. The revised document is now available on gartner.com.

“Hype Cycle for Compute Infrastructure, 2020” (G00448100) has been republished to remove the phrase “in beta” from the reference to Microsoft Azure’s SGX offering in the Confidential Computing section. An updated version of the document is now available on gartner.com.

9 July 2020
"Semiconductor Forecast Database, Worldwide, 2Q20 Update" (G00717554) doc has been republished to correct some values in the downloadable Excel file. The values in Tables 1-2, 1-3 and 1-5 in the Tab Summary Tables were incorrectly replaced with “NM” because of an inadvertent deletion of a formula column. An updated version is now available on gartner.com.

“Hype Cycle for Project and Portfolio Management, 2020” (G00448201) has been republished to replace the Hype Cycle and Priority Matrix graphics in the full version of the document, because incorrect versions were inadvertently included. The interactive version was unaffected. An updated version of the document is now available on gartner.com.

“Strategy Functional Benchmarking Service” (G00719367) has been republished to fix an error. An updated version is now available on gartner.com.

7 July 2020
“The Metric of The Future: Value Enhancement Score” (G00729251) has been republished with additional sections to explain the relationship between Value Enhancement Score and Customer Effort Score, and benchmarking average Value Enhancement Scores by industry. Figure 3, showing added VES by industry, was also added. An updated version of this document is now available on gartner.com.

“Market Guide for User Authentication” (G00729931) has been republished to correct the Representative Vendors section. In Table 1, we changed the product name for the vendor Thales (Gemalto) from “SafeNet Authentication Service” to “SafeNet Trusted Access.” An updated version of the document is now available on gartner.com.

6 July 2020
"Emerging Technologies: Critical Insights in Digital Risk Protection Services” (G00720755) has been republished to correct errors in Figures 3 and 5. The corrected report is now available on gartner.com.

2 July 2020
“Driving Innovation Across a Remote Workforce” (G00729347) has been republished to correct Figure 1, which contained older data. An updated version is now available on gartner.com.

1 July 2020
“Adjusting Midyear Reviews Amid Disruption” (G00730559) has been republished to correct an error in one of the citations. An updated version is now available on gartner.com.

“Legal Business Alignment Tool” (710709) has been republished to correct the Sample Survey Report. An updated version is now available on gartner.com.

30 June 2020
"Maverick Research: Forget Superabilities — Gene Edit for Resilience" (G00722778) has been temporarily retracted while the authors better address the ethical concerns with the practice of gene editing. We will notify readers when an updated version is available.

29 June 2020
“Market Guide for Disaster Recovery as a Service” (G00726564) has been updated to correct the name of vendor “Infrasale” to “Infrascale” in the Indirect Competition section. An updated version of this document is now available on gartner.com.

“3 Actions CSOs Must Take to Maximize the Impact of Frontline Sales Managers” (G00730304) has been republished to correct an error in the legend of Figure 2. An updated version is now available on gartner.com.

“Critical Capabilities for Network Services, Global” (G00389810) has been revised to align two NFV and uCPE data points to the companion Magic Quadrant. These changes apply to the CenturyLink and NTT sections. The revised document is now available on gartner.com.

25 June 2020
"Emerging Technologies: Secure Multiparty Computation for Collaboration and Privacy Preservation” (G00724758) has been corrected to include Inpher on the list of example vendors and technologies. The corrected report is now available on gartner.com.

“Competitive Landscape: IoT Platform Vendors” (G00718342) has been republished to update the logos for Onesait Platform, CloudPlugs and Samsung SDS. An updated version of this document is now available on gartner.com.

“Compensation Watch April 2020: Impact of COVID-19” (G00727133) has been updated to reflect changes to key findings and the text related to Figure 13 as well as the conclusion. An updated version is available on gartner.com.

24 June 2020
“Benchmarking Legal, Compliance and Privacy Responses to COVID-19” (G00729167) has been republished to fix a technical issue affecting graphics throughout the document. An updated version is now available on gartner.com.

“Manage Social Distancing and Contact Tracing With Location-Aware Technologies and Devices” (G00726846) has been republished to correct the Analysis section. In Table 2, we changed the technology overview for the vendor Zebra to “Bluetooth proximity alerting plus wearable.” An updated version of this document is now available on gartner.com.

“Video: Audit at the Speed of Business — Enabling Audit Foresight” (G00729132) has been republished to replace a missing part of the video’s voiceover. An updated version is now available on gartner.com.

23 June 2020
“A Holistic Approach to Advancing Women in Leadership” (G00712331) has been updated. Figure 15 originally transposed the headers for female and male leaders’ priorities. An updated version is now available on gartner.com.

22 June 2020
“Building Data Architecture Using Amazon Web Services” (G00451433) has been updated. Figure 3 originally omitted Amazon AppFlow in the “Bulk” and “CDC” categories. A revised version of the document is now available on gartner.com.

18 June 2020
"Product Manager Insight: A Focus on Cost Optimization and Remote Working Should Redefine HCM Product Priorities for 2020 and 2021" (G00726456) has been updated. We have corrected the 2019 growth rate for HCM software from 10% to 12%. An updated version of this document is now available on gartner.com.

17 June 2020
“Tool: 2020 DOJ Guidance Update for Corporate Compliance Programs — Board Briefing” (G00730241) has been republished to reflect additional material available after the initial release of the guidelines.

“Assessing Kubernetes for Hybrid and Multicloud Application Portability” (G00465142) has been updated to reflect product name changes of “VMware Enterprise PKS” to “VMware Tanzu Kubernetes Grid Integrated Edition” and “VMware Cloud PKS” to “VMware Tanzu Mission Control.” An updated version of this document is now available on gartner.com.

16 June 2020
“Skills Readiness Assessment” (G00456180) has been retracted because the service described is no longer offered to Gartner clients. We apologize for any inconvenience this may cause.

“Solution Comparison for AWS, GCP and Microsoft Azure Native Cost Optimization Tools” (G00448108) has been republished to remove an incorrect requirement from the Low definition for Unused Storage Decommissioning in Table 6. No vendor ratings were affected by this change. An updated version of this document is now available on gartner.com.

“Solution Comparison for Public Cloud Third-Party Cost Optimization Tools” (G00441626) has been republished to remove an incorrect requirement from the Low definition for Unused Storage Decommissioning in Table 6. No vendor ratings were affected by this change. An updated version of this document is now available on gartner.com.

“Tech CEOs Can Overcome Buyer Bias for Larger Providers With Effective Marketing" (G00726015) has been updated to correct a survey data point pertaining to the percentage of surveyed buyers who report that they evaluate alternative solutions even when satisfied with their current solutions; the percentage has been updated from 76% to 84%. An updated version of this document is now available on gartner.com.

"Getting Started With Machine Learning Monitoring in Production" (G00451229) has been republished to clarify the language around ModelOps and MLOps. In particular, two definitional notes have been added to the end of the document. The updated document is now available on gartner.com.

“Market Guide for Zero Trust Network Access” (G00726817) has been republished to correct the Representative Vendors section. In Table 1, we changed the product name for the vendor Axis Security to “App Access Cloud.” An updated version of this document is now available on gartner.com.

15 June 2020
“Case Study: Customer Engagement Engine (Commonwealth Bank of Australia)” (G00727426) has been republished to ensure Figure 2 correctly attributes the customer journey examples to CBA and to add context explaining how CBA’s Customer Engagement Engine aligns with Gartner’s research on Dynamic Customer Engagement. An updated version is now available on gartner.com.

12 June 2020
"Market Guide for Unified Price, Promotion and Markdown Optimization Applications" (G00367807) has been republished to remove the incorrect notation in Table 1 that NCR acquired Clear Demand. An updated version is now available on gartner.com.

Market Share: Customer Experience and Relationship Management, Worldwide, 2019 (G00720599) has been republished to correct the growth rate of the vendor Salesforce. The change has been made in the Overview section. An updated version of this document is now available on gartner.com.

11 June 2020
“Effortless Experience Dashboard” (G00710121) has been retracted because the service described is no longer offered to Gartner clients. We apologize for any inconvenience this may cause.

“Effortless Experience Dashboard” (G00414897) has been retracted because the service described is no longer offered to Gartner clients. We apologize for any inconvenience this may cause.

“Women Tech CEOs: A Guide to Executing Strategy in the Face of Uncertainty” (G00724480) has been updated to include an edited Figure 3, “Top Investment Areas If Faced With Business Threats,” to which the source survey question has been added to the footnote and the design updated to more accurately represent the data. An updated version of this document is now available on gartner.com.

9 June 2020
“Build a Plan to Bring Remote Workers Back Into the Office” (G00726005) has been republished to change the title of Note 1 from “Possibility of Remote Workers Returning to Offices” to “Possibility of Remote Workers Remaining Remote.” An updated version of this document is now available on gartner.com.

8 June 2020“
"The Engagement Communication Gap During Times of Disruption”
(727400) has been updated to correct a description of the figure coloring.

5 June 2020
“Market Share: Semiconductors by End Market, Worldwide, 2019”
(G00716724) has been republished to correct the revenue distribution for the vendor Pan Jit in the downloadable Excel file. This revised version reflects the correct revenue distribution for Pan Jit for 2018 and 2019; however, there is no change to overall semiconductor revenue in 2018 or 2019. Some changes were made between analog and discrete revenues across end markets for this vendor, as well as some additional minor changes were made to Other Asia Pacific. An updated version of this document is now available on gartner.com.

3 June 2020
"Competitive Landscape: Robotic Process Automation Software" (G00716490) has been updated to correct the number of Kofax employees. An updated version of this document is now available on gartner.com.

“Service and Support Benchmarking: Channel Productivity Metrics” (G00724410) has been republished to correct a missing footnote on Table 3. An updated version is now available on gartner.com.

2 June 2020
"Case Study: Employee Experience Blueprints (Silicon Valley Bank)" (G00715440) has been republished to correct a duplicated graphic. An updated version is now available on gartner.com.

28 May 2020
"Competitive Landscape: Robotic Process Automation Software" (G00716490) has been updated. We have corrected the name of Encoo’s product name in Table 2. An updated version of this document is now available on gartner.com.

“Cool Vendors in Identity and Access Management and Fraud Detection” (G00723243) has been republished to correct the vendor name Arkose Labs in the “What You Need to Know” section, and to amend the final sentence in the “Why Cool” section of the Arkose Labs vendor profile. An updated version of this document is now available on gartner.com.

27 May 2020
“Market Guide for Security Threat Intelligence Products and Services” (G00720431) has been republished to correct the Representative Vendors section. In Table 1, we amended the services listed for the vendor Cyware Labs, and we corrected the service name listed for the vendor Kaspersky. An updated version of this document is now available on gartner.com.

“Market Guide for Backup as a Service” (G00724507) has been republished to correct the Representative Vendors section. In Table 1, we revised our entries for the vendors Druva and Commvault, and we changed Druva’s product name to “Druva Cloud Platform.” An updated version of this document is now available on gartner.com.

26 May 2020
“Toolkit: Build a ROI Business Case to Justify Product Investments” (G00451448) has been updated as a formula error meant that the revenue figure was incorrectly summed. An updated version of this document is now available on gartner.com.

"Forecast: Small- and Midsize-Business IT Spending, Worldwide, 2018-2024, 1Q20 Update" (G00716789) has been updated. There was a system error that caused problems with the pivot table in Chapter 1. We have corrected that error; an updated version of this document is now available on gartner.com.

“Market Guide for Security Threat Intelligence Products and Services” (G00720431) has been republished to correct the Market Analysis section. In the list of sample vendors under the subheading “Vulnerability Prioritization,” we corrected the vendor name "Resolver.” An updated version of this document is now available on gartner.com.

“Tool: Tech CEOs Should Triangulate Cost, Competition and Value for Successful Pricing” (G00724633) has been republished to restore a missing chart in the attached tool. An updated version of this document is now available on gartner.com.”

22 May 2020
“Market Share: Enterprise Infrastructure Software, Worldwide, 2019” (G00717070) has been republished to correct the revenue estimates for six vendors in the downloadable Excel file. The corresponding changes have been made in the Summary and the Overview sections. We have revised the revenue estimates for Ivanti, Optimove, TIBCO and Other Software Vendors based on additional analyses. The historical revenue estimates for “Veeam” have also been revised as per the updated analysis. Quest revenue estimates have been reclassified as “Other Infrastructure Software.” Revenue estimates for “SAP” have been revised to reflect its correct representation across the regions it operates in.

An updated version of this document is now available on gartner.com

“Ignition Guide to Communicating the Rightsizing Decision” (G00725425) has been republished to emphasize the role of Communications’ function and its partnership with executive leaders in crafting the overall rightsizing communication strategy. The updated document is now available on Gartner.com.

“Market Guide for Subject Rights Request Automation” (G00463762) has been republished to correct the Representative Vendors section. In Table 1, we changed the product name for the vendor Beacon AI to “Automated Subject Rights Request.” An updated version of the document is now available on gartner.com.

"Engage Business Partners" (G00443879) has been retracted to remove intellectual property no longer owned by Gartner. We apologize for the inconvenience.

21 May 2020
"Market Share Analysis: Wireless LAN, Bluetooth, GNSS and NFC Semiconductors, Worldwide, 2019” (G00717902) originally said that discrete Wi-Fi semiconductors declined by 4% in 2019. The corrected version says discrete Wi-Fi semiconductors declined by 5.2% in 2019. The corrected report is now available on gartner.com.

“The Gartner Supply Chain Top 25 for 2020” (G00467710) has been republished to correct the data in Figure 2. An updated version of the document is now available on gartner.com.

20 May 2020
“Market Share: Enterprise Application Software, Worldwide, 2019” (G00716706) has been republished to correct the revenue estimates for eight vendors in the downloadable Excel file. The corresponding changes have been made in the Summary and the Overview sections. We have revised the revenue estimates for Workday, Optimove, and Other Software Vendors based on additional analyses. The revenue estimates for Logi Analytics, ThoughtSpot, YellowFin and GoodData have been reclassified as “Modern BI” and Quest revenue estimates reclassified as “Other Infrastructure Software.” Revenue estimates for “SAP” have been revised to reflect its correct representation across the regions it operates in. An updated version of this document is now available on gartner.com

“Market Guide for Adaptive Project Management and Reporting” (G00722385) has been republished to correct the first bullet in the Key Findings section, because a draft version was inadvertently published. An updated version of this document is now available on gartner.com.

“CEB IT Roadmap Builder” (G00442886) has been retracted because the service described is no longer available to Gartner clients.

19 May 2020
"Market Guide for Smart Robots in Retail" (G00724576) has been republished to update the name of Zebra Technologies in Table 3. An updated version of this document is available on gartner.com.

“CFO Cost Reduction Actions: Week of 3 May 2020” (G00727545) has been republished to insert a revised Figure 5. The text referencing this figure was updated as well. An updated version of this Data View is now available on gartner.com.

“Market Guide for Revenue Management in Pharmaceuticals and Biotechnology” (G000720283) has been republished to update information about Vistex’s product in Table 2. An updated version of this document is available on gartner.com.

"Market Share: All Software Markets, Worldwide, 2019" (G00716707) has been republished as few errors were discovered in the pivot table and hence the data in the wrapper document needs to be updated accordingly.

Summary: The worldwide enterprise software market grew by 11.7% in 2019.

Overview Section: Worldwide enterprise software revenue totaled $482.3 billion in 2019, a 11.7% increase from a revenue of $431.8 billion in 2018.

“Market Guide for Mobile Workforce Management Systems for Utilities” (G00720075) has been revised to correct the vendor write-up for Gomocha to remove any mention of Tensing. The revised document is now available on Gartner.com.

“Critical Capabilities for Application Performance Monitoring” (G00463451) has been republished to correct the vendor New Relic’s product name “New Relic One” in the Analysis and Vendors sections, and in Tables 2 and 3 in the Critical Capabilities Rating section. An updated version of this document is now available on gartner.com.

18 May 2020
“Market Share Analysis: Data Center Hardware Integrated Systems, Worldwide, 4Q19 Update” (G00716797) has been revised to adjust the 4Q18 numbers for Nutanix, Others and Total. An updated version of the document is now available on gartner.com.

14 May 2020
“Market Guide for Network Access Control” (G00719265) has been republished to correct the Representative Vendors section. In the Hewlett Packard Enterprise-Aruba vendor profile, we removed reference to Cyber Catalyst and clarified the text relating to the Aruba Policy Enforcement Firewall. An updated version of this document is now available on gartner.com.

13 May 2020
The title of “Tool: Guide to Preparing Your Office for Customer Service Staff After COVID-19 (original title)” (G00726376) has been updated to “Tool: Guide to Preparing Your Office for the Return of Employees After COVID-19,” which better reflects the utility of the content.

12 May 2020
“Ignition Guide to Designing a Supply-Chain-Aligned Logistics Performance Scorecard” (G00710683) has been republished to correct an access error in one of the tools. An updated version is now available on gartner.com.

11 May 2020
“Solution Comparison for Endpoint Detection and Response Technologies and Solutions” (G00379502) has been republished to correct a rating in Figure 1. For Tanium, the Remediation and Rollback category is now listed as Medium. An updated version of this document is available on gartner.com.

“Forecast Analysis: Integrated Systems, Worldwide” (G00716802) was updated to correct the 2021 numbers in the Notable Changes section. In 2021, Gartner expects to see a rebound of 7.4% growth to $10.0 billion in the integrated system market. An updated version of this document is now available on gartner.com.

8 May 2020
“2020 Audit Fee and Auditor Satisfaction Benchmarks” (G00727288) has been republished to correct a minor error in the attachment. The revised document is now available on gartner.com.

6 May 2020
“Market Guide for Network Performance Monitoring and Diagnostics” (G00463582) has been republished to correct the Representative Vendors section. Under the subheading “Other Vendors,” we corrected the vendor name “Netis Technologies.” An updated version of this document is now available on gartner.com.

“China Summary Translation: 'How to Cultivate Effective 'Remote Work' Programs'” (G00722619) has been revised to delete a piece of faulty evidence. The revised document is now available on gartner.com.

5 May 2020
“Cool Vendors in Multichannel Marketing” (G00721186) was republished 22 April 2020 to update information on Iterable in the Where They Are Now section. Rather than “a growing presence in Western Europe,” the company has a growing presence across Europe. Also, rather than “plans” to expand into APAC and Latin America, it has a presence in APAC and Latin America via system integrator partnerships, and plans to open an office in Sinapore. The updated document is now available on gartner.com.

"Cool Vendors in AI for Banking and Investment Services” (G00720188) has been updated to revise the Eigen Technologies “Why Cool” section. 1. We clarified that the main advantage of the platform is that it requires limited training data requirements. 2. The final accuracy rate went from 91% to 98%. 3. We updated the list of most-used documents. The current version is now available on gartner.com

“Tool: Communications Cost Management Idea Prioritization Tool” (G00726599) was republished 27 April 2020 to update the Excel attachment. The original attachment had a technical issue and clients were not able to add their own ideas to the list for prioritization, which they are now able to do with the updated version. The updated document is now available on gartner.com.

"Market Guide for Customer Data Platforms" (G00719681) has been revised to update the company name Arm Treasure Data and its’ product Arm Treasure Data CDP as well as D4T4 Solutions’ product name Celebrus. An updated version of this document is now available on gartner.com.

“How to Advertise in Uncertain Times: Lessons From COVID-19" (G00725172) has been updated to remove two references to the date of the first COVID-19-related U.S. death, since that date has since been revised. The document is now available on gartner.com.

“How to Cultivate Effective ‘Remote Work’ Programs” (G00350370) has been revised to delete a piece of faulty evidence. The revised document is now available on gartner.com.

“How to Cultivate Effective ‘Remote Work’ Marketing Teams” (G00704523) has been revised to delete a piece of faulty evidence. The revised document is now available on gartner.com.

“Supply Chain Brief: Global Supply Chains Prepare for Impact From Coronavirus" (G00467127) has been republished to add a legal disclaimer to the What You Need to Know section. Additionally, in the Recommendations section, we clarified our advice about working with legal counsel in the “Short Term (Next Month)” category. An updated version of this document is now available on gartner.com.

4 May 2020
“Measuring and Managing Risk-taking" (G00430983) has been retracted due to the client rescinding its participation.

1 May 2020
“Reinforce a Risk-Aware Culture” (G00422794) has been retracted due to the client rescinding its participation.

“Map Risk Roles (John Deere)” (G00707782) has been retracted due to the client rescinding its participation.

“Measuring and Influencing Risk Climate” (G00430981) has been retracted due to the client rescinding its participation.

30 April 2020
The “Forecast: Semiconductor Capital Spending, Worldwide, 1Q20 Update” (G00717992) doc has been republished. In the downloadable Excel file, we have revised the year in the title of Table 2-1 to 2019-2024 and the year range for the CAGR in Tables 2-1, 3-1 and 3-2 has been changed from “2018-2023” to “2019-2024.” An updated version of this document is now available on gartner.com.

“Toolkit: How to Select Global IT Infrastructure Service Providers in 90 Minutes, 2020” (G00450945) has been republished. The Contacts tab in the downloadable spreadsheet tool has been updated. An updated version of this document is now available on gartner.com.

28 April 2020
"General Manager Insight: COVID-19’s Potential Impact on Software Spending" (G00722696) has been updated. We have clarified that the market segments where a consumption-based revenue model is sometimes used (and not predominantly used) will be particularly impacted by COVID-19. An updated version of this document is now available on gartner.com.

“Market Guide for Speech-to-Text Solutions” (G00451355) has been republished to account for several minor revisions to vendor details in Tables 2 (Almawave), 3 (Almawave, IBM) and 4 (Google). The Almawave vendor profile has been updated, as has the Market Analysis section to include IBM in the “Self-serve (and community)” category. An updated version of this document is now available on gartner.com.

27 April 2020
“Use Gamification to Flatten the Curve of COVID-19 Infections” (G00723995) has been republished to correct the Analysis section. Under the subheading “Contact Tracing,” we revised our summary of the guidance from the World Health Organization (WHO) on the circumstances in which individuals should quarantine for 14 days. An updated version of this document is now available on gartner.com.

"Update: Changes to Gartner’s Public Cloud Service Geographic Coverage and Segmentation, 2020" (G00466988) has been revised. Due to numerous COVID-19 related activities, the segmentation changes originally planned for June 2020 will not be released until September 2020 as part of the third-quarter Forecast. An updated version of this document is now available on gartner.com.

“Magic Quadrant for CRM and Customer Experience Implementation Services” (G00386413) has been republished to correct Wipro’s product platform focus. An updated version of this document is now available on gartner.com.

"Update: Gartner to Revise Its Enterprise Network Equipment Forecast and Market Share Coverage" (G00464414) has been revised. Due to numerous COVID-19 related activities, the segmentation changes originally planned for June 2020 for the second-quarter Forecast will not be released until September 2020 as part of the third-quarter Forecast. An updated version of this document is now available on gartner.com.

24 April 2020
The “Tool: Gartner Peer Insights Security Markets Product Strategy Satisfaction Drivers” (G00467812) doc has been republished. In the previous version, the downloadable Excel file did not include data for all of the markets mentioned within the Wrapper document. The missing data for 13 markets has been added in the Excel sheet. An updated version of this document is now available on gartner.com.

“Forecast Analysis: Global Industry Recession Scenario” (G00725155) was updated to correct a sentence regarding education institutions’ plans to employ distance learning to mitigate risks associated with COVID-19.Furthermore, in the Manufacturing and Natural Resources section, the most impacted subverticals were changed to natural resources and materials, and heavy industry, due to a reevaluation of the data sources based on changed assumptions. An updated version of this document is now available on gartner.com.

23 April 2020
“COVID-19 Response: Top 7 Cost Reduction Actions for I&O Leaders” (G00724078) has been republished to add a legal disclaimer to the Introduction section. Additionally, in Table 1 in the Analysis section, we clarified our advice about consulting legal counsel in the “Reduce Telecommunications Costs” and “Assess Procurement and Vendor Relationships” categories. An updated version of this document is now available on gartner.com.

22 April 2020
"Business Impact Assessment Template (USPS)" (G00430593) has been retracted due to client request.

The “Forecast: Enterprise IT Spending for the Banking and Securities Market, Worldwide, 2019-2023, 4Q19 Update” (G00718689) doc has been republished to correct the year in the title. The year has been updated from 2019-2025 to 2019-2023 to match the time frame of the data provided in the Excel attachment. An updated version of this document is now available on gartner.com.

21 April 2020
"Forecast Analysis: AI Neural Network Processing Semiconductor Revenue, Worldwide” (G00719026) has been republished to correct one of the Forecast Assumptions. The corrected Forecast Assumption says that more than 15% of servers deployed in data centers will include workload accelerators by 2024, rather than by 2023, as stated originally. The corrected report is now available on gartner.com.

"Generational Differences in the COVID-19 Consumer Context" (G00724320) Figure 1 and its corresponding explanation in the text have been updated to clarify that we are comparing the values of consumers who in 2010 were the same age as Gen Zers were in 2019 (not Gen Z in 2010 vs. Gen Z in 2019). The document is now available on gartner.com.

“Survey Analysis: The Business Value of Manufacturing Execution Systems” (G00448052) has been republished to revise the data for 2016 in Figure 4. The data was incorrect due to input error. An updated version of the document is now available on gartner.com.

17 April 2020
"Next Steps for Sales Leaders After the Initial COVID-19 Disruption" (G00723314) has been updated to reflect newer survey findings from 31 March 2020, given the rapidly developing story related to COVID-19. The sample size went from 26 to 80, changing the findings on the bar charts. The document is now available on gartner.com.

“Vendor Rating: IBM” (G00721366) has been republished to correct the Additional Analyst Insights section. We clarified our descriptions of IBM's Platform Middleware and its Application Infrastructure and Integration Middleware. Under the subheading “Infrastructure and Cloud Services,” we removed IBM Cloud PakCloud Private from the list of cloud offerings. Under the subheading “Blockchain,” we corrected the second bullet to clarify that the company built two major industry consortia on blockchain that are in production. An updated version of this document is now available on gartner.com.

“Healthcare Technology Innovations for Identifying and Managing COVID-19 Patients” (G00723834) was republished 17 April 2020 to add that mobile applications leverage Bluetooth signals as well as GPS tracking logs to compare the location trail of an individual with those diagnosed with COVID-19 to identify and alert individuals who have come into close proximity with an infected person. The updated document is now available on gartner.com.

“Marketing Maturity Assessment: Marketers Lag in Multichannel and Operations Capabilities” (G00715417) was republished 6 April 2020. The colors in Figure 1: Gartner’s Marketing Maturity Assessment Results did not match the legend. The colors have been corrected: the dark blue inner circle represents 2019 current ratings and the light blue outer circle represents 2019 desired ratings. The updated document is now available on gartner.com.

“Magic Quadrant for Global Marketing Agencies” (G00389106) was republished 31 March 2020 to correct the phrasing concerning Epsilon in the Vendors Dropped section of the document. The incorrect statement was that Epsilon “will no longer serve as a stand-alone marketing agency.” In fact, Epsilon Agency is continuing to operate as a brand within Publicis Communications. The updated document is now available on gartner.com.

15 April 2020
“Market Share: Enterprise Infrastructure Software, Worldwide, 2019" (G00717070) has been republished to correct the revenue estimates of SAP, VMware and Ericom in the Excel attachment. We have revised the revenue estimates for SAP to reflect an appropriate currency conversion. The revenue estimates for VMware have also been updated. Ericom’s revenue estimates have been reclassified as "other infrastructure software.” An updated version of this document is now available on gartner.com

“Market Share: Enterprise Application Software, Worldwide, 2019" (G00716706) has been republished to correct the revenue estimates of SAP and VMware in the Excel attachment. We have revised the revenue estimates for SAP to reflect an appropriate currency conversion. The revenue estimates for VMware have also been updated. An updated version of this document is now available on gartner.com.

“Market Share: All Software Markets, Worldwide, 2019" (G00716707) has been republished to correct the revenue estimates of SAP, VMware and Ericom in the Excel attachment. We have revised the revenue estimates for SAP to reflect an appropriate currency conversion. The revenue estimates for VMware have also been updated. Ericom’s revenue estimates have been reclassified as "other infrastructure software.” An updated version of this document is now available on gartner.com

14 April 2020
“Emerging Technologies: Adoption Growth Insights for Software-Defined Perimeter” (G00465351) has been revised to add AppGate (AppGate SDP) to and remove Cyxtera (CXD Platform) from the Example Technologies list. An updated version of the document is now available on gartner.com.

13 April 2020
“Market Guide for Subject Rights Request Automation” (G00463762) has been republished to correct the Representative Vendors section. In Table 1, we changed the product name for the vendor Ohalo to “Data X-Ray.” An updated version of this document is now available on gartner.com.

10 April 2020
“Use Asset Performance Management for Financially Optimized Maintenance Planning" (G00463936) has been retracted. "Financially Optimized Maintenance Planning Using Asset Performance Management" (G00350561) now covers this topic instead.

“Conquer the Top 4 Data Quality Practice Challenges" (G00463949) has been retracted. "How to Overcome the Top Four Data Quality Practice Challenges" (G00370434) now covers this topic instead.

“Adopt a Flexible Approach to Data Management for Digital Business" (G00463937) has been retracted. "Give Up Controlling Your Data: How to Overcome the Limits of Conventional Data Management Wisdom" (G00436315) now covers this topic instead.

“Metadata Is the Key to Finding Value in Data Lakes" (G00463941) has been retracted. "Metadata Is the Fish Finder in Data Lakes" (G00373975) now covers this topic instead.

“Drive Digital Business Success Using Adaptive Governance for Data and Analytics" (G00463942) has been retracted. "Use Adaptive Governance for Data and Analytics to Drive Digital Business Success" (G00367094) now covers this topic instead.

“Industry Dynamics That Will Influence Life Sciences Supply Chain Technology Priorities" (G00463943) has been retracted. "Business Drivers of Technology Decisions for Life Science Organizations, 2019" (G00366768) now covers this topic instead.

“How to Navigate the Diversifying Data Management Technology Market" (G00463945) has been retracted. "Data Management Strategies: Navigating Diverse Roles, Use Cases and Markets" (G00325874) now covers this topic instead.

“Embrace the Single DBMS Market to Drive New Supply Chain Capabilities" (G00463946) has been retracted. "There Is Only One DBMS Market" (G00383468) now covers this topic instead.

“Plan to Adopt Cloud-Based DBMS Solutions" (G00463938) has been retracted. "The Future of the DBMS Market Is Cloud" (G00347472) now covers this topic instead.

“Data and Analytics Use Cases Call for Integrated Data Management Capabilities" (G00463950) has been retracted. "Modern Data and Analytics Requirements Demand a Convergence of Data Management Capabilities" (G00378476) now covers this topic instead.

Prepare Now for Multicloud and Intercloud Data Management" (G00463947) has been retracted. "Are You Ready for Multicloud and Intercloud Data Management?" (G00376441) now covers this topic instead.

8 April 2020
“Adoption Growth Insights for Microsegmentation” (G00465352) was updated to reflect a product name change in the Example Vendor Technologies section. Cisco’s product is named Tetration. An updated version of this document is now available ongartner.com.

"Product Managers Must Use Hyperautomation to Enhance Offerings” (G00436051) has been updated to correct a mistake in the legend/key of Figure 2. An updated version of this document is now available on gartner.com.

7 April 2020
"Market Guide for Identity Proofing and Corroboration” (G00351277) has been republished to correct the Representative Vendors section. In Table 1, we corrected the vendor name “TransUnion” and changed its product name to “IDVision with iovation.” An updated version of this document is now available on gartner.com.

"Vendor Rating: Broadcom” (G00451382) has been republished. In the Product/Service subsection of the Detailed Rating section, we added details about Broadcom’s Automation.ai software intelligence platform and its Digital BizOps strategy. In the Corporate Viability subsection, under the “Financial: Positive” subheading, we added text to explain how, in the context of the current unprecedented financial impacts of COVID-19, Gartner’s approach to assessing the Financial rating is based on historical performance. In the Additional Analyst Insights section, under the subheading “Enterprise Software Division,” we clarified our assessment of the vendor’s product and segment strategy. An updated version of this document is now available on gartner.com.

3 April 2020
"Magic Quadrant for Managed Mobility Services, Global” (G00389577) was revised to insert the text for Honorable Mention vendor Telia, which was inadvertently left out. An updated version of the document is now available on gartner.com.

"Tech CEOs: Private Equity Is Changing the Exit Landscape" (G00718304) has been updated to correct the data points of a pie chart in Figure 1. An updated version of this document is now available on gartner.com.

1 April 2020
“How to Modernize Your Application to Adopt Cloud-Native Architecture” (G00451153) has been republished to correct the order of the ratings in the Prepare Application Scorecard section and in the accompanying Application Scorecard spreadsheet. Ratings now go from 1 (low migrateability) to 3 (high migrateability). Additionally, Figure 3 has been updated to use the word “Migrateability” instead of the word “Changeability.” An updated version of this document is now available on gartner.com.

"Addressing Disruptions to Tradeshow and Event Marketing Plans Due to Coronavirus (COVID-19)" (G00722510) has been updatedto remove one of the Near-Term Actions. An updated version of this document is now available on gartner.com.

30 March 2020
Voice of Supplier Tool – (G00711366) has been republished. The customization/intake form to kick-off the diagnostic has been updated to reflect the latest legal guidelines around customizations and PII collected in our surveys. The intent of the update is to make it easier for clients to participate and get started with this survey. An updated version of this document is now available on gartner.com.

Merlin (Automated Supplier Scorecard Platform) – (G00711369) has been republished. The customization/intake form to kick off the diagnostic has been updated to reflect the latest legal guidelines around customizations and PII collected in our surveys. The intent of the update is to make it easier for clients to participate and get started with this survey. An updated version of this document is now available on gartner.com.

Procurement Business Alignment Tool – (G00711365) has been republished. The customization/intake form to kick off the diagnostic has been updated to reflect the latest legal guidelines around customizations and PII collected in our surveys. The intent of the update is to make it easier for clients to participate and get started with this survey. An updated version of this document is now available on gartner.com.

26 March 2020
The title of “Upscaling Work from Home Programs for Service and Support Leaders” (G003982458) has been updated to “Upscaling Work From Home Programs for Customer Service Reps,” which better reflects the utility of the content.

25 March 2020
“Ignition Guide to Creating a Corporate Strategic Plan as a Tech CEO” (G00721051) has been republished to fix some typographical errors. An updated version of the document is now available on gartner.com.

“Magic Quadrant for WAN Edge Infrastructure” (G00376745) has been republished to correct the Inclusion and Exclusion Criteria section. In the Financial Performance category, we clarified that vendors must show relevance to Gartner’s enterprise clients across each of the three main criteria, instead of one of three. We also changed the minimum number of total customers required across three or more geographic regions from 20 to 30. An updated version of this document is now available on gartner.com.

24 March 2020
"Market Guide for Partner Relationship Management Applications" (G00384279) has been updated to reflect the acquisition of TIE Kinetix’s Through Channel Marketing Automation (TCMA) business by Impartner. An updated version of this document is now available on gartner.com.

20 March 2020
“Market Guide for AIOps, China” (G00450405) has been republished to correct the vendor name Netis Technology in the Market Analysis section, and to correct the vendor’s name and associated URL (https://www.netis.com) in Table 1 of the Representative Vendors section. We also corrected the URL for the vendor Dataphant (https://www.aiops.com) in Table 1. An updated version of this document is now available on gartner.com.

17 March 2020
"Forecast Analysis: Cloud Consulting and Implementation Services, Worldwide" (G00465495) has been updated. We have corrected the CAGR data appearing in Figure 1. An updated version of this document is now available on gartner.com.

13 March 2020
“Market Guide for Social Marketing Management” (G00376887) was republished 12 March 2020 to correct the legend in Figure 2. The labels were not aligned correctly to the color references. The updated document is now available on gartner.com.

“Competitive Landscape: Managed SD-WAN Services” (G00344120) has been republished to provide more clarification within Comcast’s Product or Portfolio Overview section. An updated version of this document is now available on gartner.com.

12 March 2020
“3 Ways to Improve the Effectiveness of Your Inbound Sales Development Reps” (G00464989) has been republished to clarify that InsideSales.com rebranded as XANT. An updated version of this document is now available on gartner.com.

“Market Guide for Indoor Location Application Platforms” (G00466925) has been republished to correct the headquarter locations of HERE Technologies. An updated version of this document is now available on gartner.com.

“Market Guide for Network Performance Monitoring and Diagnostics” (G00463582) has been republished to correct the Representative Vendors section. In Table 1 and in the Vendor Profiles section, we corrected the vendor name “Entuity, a Park Place Company.” In the Cisco vendor profile, we amended the list of Cisco’s product names to remove one instance of “Cisco DNA.” An updated version of this document is now available on gartner.com.

10 March 2020
"Competitive Landscape: Robotic Process Automation Service Providers" (G00431415) has been updated to include Tech Mahindra in Figure 1 representing the competitive landscape. An updated version of this document is now available on gartner.com.

9 March 2020
“6 Key Insights for Product Marketers Targeting Small and Midsize Businesses” (G00434218) has been republished to correct the list of Gartner product review sites. An updated version of this document is now available on gartner.com.

“5 Best-Practice Steps for Selecting a Security Technology OEM” (G00464103) has been revised to add Sasa Software to the Content Disarming and Reconstruction section in Table 1. An updated version of the document is now available on gartner.com.

“Supply Chain Brief: Coronavirus Stresses Global Healthcare Supply Chains” (G00720711) has been republished to elaborate on the information presented throughout the document. An updated version is now available on gartner.com.

6 March 2020
“Market Guide for Network Performance Monitoring and Diagnostics” (G00463582) has been republished to correct the Representative Vendors section. In Table 1, we changed the name of the vendor Flowmon’s product to “Flowmon Monitoring Center.” An updated version of this document is now available on gartner.com.

5 March 2020
"Forecast Analysis: Transportation Internet of Things Endpoint Electronics and Communications Revenue, Worldwide" (G00441627) has been updated. In Figure 1, we changed the x-axis label from “2023” to “2028.” An updated version of this document is now available on gartner.com.

“Magic Quadrant for Security Information and Event Management” (G00381093) has been republished to remove the suffix “.io” from the vendor name “Elastic” in the SIEM Alternatives section. An updated version of this document is now available on gartner.com.

2 March 2020
“Magic Quadrant for Cloud AI Developer Services” (G00431332) has been republished to correct the name of one of Amazon Web Services’ offerings, mentioned in the second Caution on this vendor, from Amazon SageMaker Experiences to Amazon SageMaker Experiments. The revised version of this document is now available to view on gartner.com.

“Critical Capabilities for Security Information and Event Management” (G00381141) has been republished to correct the Vendors section, because a draft version of the LogPoint vendor profile was inadvertently published. An updated version of this document is now available on gartner.com.

“Sales Score” (G00710402) has been republished to correct a minor error in the overview. An updated version is now available on gartner.com.

28 February 2020
“Essential Skills for Automation Engineers” (G00428654) has been republished to correct Figure 1 in the Skills Analysis section, because a draft version of the graphic was inadvertently published. An updated version of this document is now available on gartner.com.

“Market Guide for Real-Time Transportation Visibility Platforms” (G00380260) has been republished to correctly represent Fourkites’ modes of transportation supported. Figure 5 now shows Fourkites as fully supporting barge as a mode of transportation. An updated version is now available on gartner.com.”

27 Feburary 2020
“Market Guide for Real-Time Transportation Visibility Platforms” (G00380260) has been republished to correctly represent Shippeo’s modes of transportation supported. Figure 5 now shows Shippeo as fully supporting parcel as a mode of transportation. An updated version is now available on gartner.com.”

“Critical Capabilities for Network Services, Global” (G00389810) has been republished to correct the Vendors section. In the CenturyLink vendor profile, we clarified CenturyLink’s uCPE/vCPE platform options. An updated version of this document is now available on gartner.com.

26 February 2020
"Tech CEOs Must Align Corporate Development Activities Through Prioritized Initiatives, Milestones and Triggers to Maximize Success" (G00466253) has been updated. We have revised the text in Figure 1 for clarity. An updated version of this document is now available on gartner.com.

"Solution Comparison for Endpoint Detection and Response Technologies and Solutions" (G00379502) has been republished. The rating for Tanium Endpoint Detection and Response in the Remediation and Rollback category has been corrected to Medium. An updated version of this document is now available on gartner.com.

25 February 2020
"Practical Privacy — Discovery Automation of Privacy Risk” (G00376386) has been republished to correct the Analysis section. Under the subheading “API-Driven Discovery/Application-Aware Discovery,” we corrected the use of the phrase "(focused on Salesforce)" to read “Representative vendors include DataGrail, Odaseva (focused on Salesforce) and Truyo.” An updated version of this document is now available on gartner.com.

20 February 2020
“How Product Managers Can Win Vertical Clients by Focusing on Clients’ Business Outcomes" (G00464118) has been republished to update Table 1 and expand the examples for 4Paradigm and Netis. An updated version of this document is now available on gartner.com

19 February 2020
“Select the Right Strategy for Securing Web Access” (G00464909) has been republished to correct the Analysis section. Under the subheading “Select Alternative Solutions When Protection Is Adequate,” we changed the term “transparent bridge proxy” to “Layer 2 Ethernet bridge” to more accurately reflect the SWG architecture of the vendors ContentKeeper and Barracuda. An updated version of this document is now available on gartner.com.

17 February 2020
"Forecast: Public Cloud Services, Worldwide, 2011-2017, 2Q13 Update" (G00248728) has been updated to correct a typo in Table 1. An updated version of this document is now available on gartner.com.

"Using Kubernetes to Orchestrate Container-Based Cloud and Microservices Applications" (G00451137) has been republished to correct information in the Key Findings and Recommendations sections, the Weaknesses section, and Figure 9. An updated version
of this document is now available on gartner.com.

14 February, 2020
"Ignition Guide to Mapping B2B Customers’ Buying Journey" (G00705738) has been updated to add a downloadable .zip file. An updated version of this document is now available on gartner.com.

6 February 2020
“Tool: ROI Calculator for Service and Support Initiatives” (G00718074) has been republished to update the tool to reflect the different currencies users are working in. An updated version is now available on gartner.com.

5 February 2020
"Market Share Analysis: Top 10 Semiconductor Chip Buyers, Worldwide, 2019 (Preliminary)" (G00465606) has been republished to show that the fifth column of Table 1 represents growth from 2018 to 2019. In addition, the Huawei section was corrected to show that Huawei decreased its semiconductor spending by 1.8% through 2019. The corrected report is now available on gartner.com.

“Case Study: CEO-Leader Portal (Lendlease)” (G00717232) was republished 5 February 2020. The downloadable attachment was removed as it was outdated content. The updated document is now available on gartner.com.

4 February 2020
“Implement the ‘Spotify Model’ as a Full Operating Model and Cultural Transformation — or Risk Career Failure” (G00464139) has been republished to update the names of Spotify’s core values in the sentence introducing Figure 8 and in Figure 8 itself. The revised version of this document is now available to view on gartner.com.

3 February 2020
“Scenarios for Enterprise Infrastructure Hardware Market 2019” (G00715814) has been updated to correct the names and associated revenue of select integrated system vendors. An updated version of the document is now available on gartner.com.

29 January 2020
“Competitive Landscape: App Marketplaces in the Print Market” (G00389024) has been republished to add some additional information to Table 1 and make some revisions to one of the competitive profiles (specifically Xerox). An updated version of the document is now available on Gartner.com.

28 January 2020
"How HCM Technologies Can Scale Inclusion in the Workplace" (G00466196) has been republished to update the first two recommendations in the Executive Summary for increased clarity. An updated version of this document is now available on gartner.com.

27 January 2020
“Select the Right Strategy for Securing Web Access” (G00464909) has been republished to correct the Analysis section. Under the heading “DNS Redirection,” we changed the vendor Mimecast’s solution name to “Web Security.” An updated version of this document is now available on gartner.com.

"Competitive Landscape: Data Center Networking Semiconductors" (G00451121) has been republished to correct the section on Mellanox to show that the NVIDIA acquisition had not been completed as of the publication date. The corrected report is now available on gartner.com.

23 January 2020
Gartner has republished a number of documents to correct the name of the vendor Indra (Minsait). The amended documents are:

Boost Resilience and Deliver Digital Dexterity With Cyber Ranges (G00345806)
Competitive Landscape: IoT Platform Vendors (G00359988)
Hype Cycle for Digital Government Technology, 2019 (G00370115)
Hype Cycle for Smart City Technologies and Solutions, 2019 (G00370301)
Hype Cycle for Utility Industry IT, 2019 (G00389113)
Hype Cycle for Digital Grid Transformation Technologies, 2019 (G00389114)
Market Guide for Utility Customer Information Systems (G00411186)
Market Guide for Meter Data Management (G00450510)

In Market Guide for Advanced Distribution Management Systems (G00389059), we amended the vendor name Indra (Minsait ACS) and we changed the vendor’s product name to “Onesait Utilities Grid.” Updated versions of these document are now available on gartner.com.

22 January 2020
"A Banker’s Guide to Core Banking Solutions for North America" (G00356020) has been republished to update information about Fiserv’s products in the company profile and in Table 1. An updated version of this document is available on gartner.com.

17 January 2020
“Programmable Infrastructure Is Foundational to Infrastructure-Led Disruption” (G00388768) has been republished to correct two labels in Figure 3 in the Analysis section. We changed “Value creation and platform layer” to “Value creation and product layer,” and we changed “Partial Stack Automation” to “DevOps Teams.” An updated version of this document is now available on gartner.com.

The title of “Supporting Business Analytics When Your ERP Is a Spider’s Web of Data Sources (G00386676) has been updated to “The Top 6 Best Practices for Mastering Your ERP Data,” which better reflects the content and is more searchable for our clients.

“Market Share Analysis: Data Center Hardware Integrated Systems, Worldwide, 3Q19” (G00389037) has been updated to correct the name of HCIS vendor XSKY with SmartX throughout the document. An updated version of this document is now available on gartner.com.

15 January 2020
“Forecast Analysis: Servers, Worldwide” (G00465042) has been revised. In Table 2, the totals have been revised for end-user spending (current) for 2019 through 2023, and the percentages have been revised for end-user spending (current) for 2019 through 2022. An updated version of the document is now available on gartner.com.

14 January 2020
“Market Trends: The Multidimensional Evolution of Platform as a Service to Enable Business Agility" (G00293344) has been republished to classify Workato as an integration platform as a service (iPaaS) vendor.

“Market Guide for Salesforce Service Providers” (G00465290) has been republished to correct a service provider name in the Representative Vendors section. In Table 2, we changed the name Inspark Teaching Network to the correct name and hyperlink “INSPARK.” The updated document is now available on Gartner.com.

“Employ Digital Technology to Enable a Circular Economy” (G00450949) has been updated to correct the percent of respondents from 19 to 49 for Hi Tech within the next two years in Figure 1. The updated document is now available on Gartner.com.

“Magic Quadrant for Network Performance Monitoring and Diagnostics” (G00354365) has been republished to correct the name of the vendor NETIS in the Honorable Mentions section. An updated version of this document is now available on gartner.com.

“Magic Quadrant for Indoor Location Services, Global” (G00385050) has been republished to correct the Zebra Technologies profile in the Vendor Strengths and Cautions section. In the first paragraph, we clarified the vendor’s portfolio of frontline worker solutions and amended its areas of focus. In the second paragraph, we corrected the name of the Zebra Data Services product line. An updated version of this document is now available on gartner.com.

13 January 2020
“Market Guide for Account-Based Marketing Platforms” (G00381412) has been updated. “Top Three Use Cases Served” was revised and expanded to include the top three use cases for each vendor.

On 19 December 2019, the document was also updated. The vendor name “Lattice” was updated to “Dun & Bradstreet,” which acquired Lattice, in the tables and Vendor Profiles section.

At that time, the Vendor Profiles section text was added in the Terminus’ profile to note that Terminus also serves scaled small and midsize companies looking to run ABM programs.

The corrected document is now available on Gartner.com.

10 January 2020
“The Forecast IoT Enterprise Robots by Use Case, Worldwide, 2018-2028” has been republished to correct the order of the region labels in Table 1-4 and to update the total in Table 1-3. The updated version of this document is now available on gartner.com.

9 January 2020
"Toolkit: Tech CEOs Should Assess Customer Acquisition Cost, Churn and Lifetime Value to Improve Business Performance" (G00376327) has been updated. We have republished it to fix some calculation and formula errors in the Excel files. An updated version is now available on gartner.com.

"Market Guide for Endpoint Detection and Response Solutions” (G00380177) has been republished to correct a product name in the Representative Vendors section. In Table 5, we changed the product name for the vendor F-Secure to “F-Secure Rapid Detection & Response,” and we revised the associated hyperlink.An updated version of this document is now available on gartner.com.

3 January 2020
"Market Guide for Endpoint Detection and Response Solutions” (G00380177) has been republished to correct two vendor product names in the Representative Vendors section. In Table 2, we changed the product name for Cybereason to “Cybereason Defense Platform.” In Table 8, we changed the product name for Kaspersky to “Kaspersky Endpoint Detection and Response (EDR)” and we revised the associated hyperlink. An updated version of this document is now available on gartner.com.

Corrections 2020

A listing of corrections, errors and omissions.

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