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Gartner Expert
Anthony Mullen
VP Analyst
Anthony Mullen leads the AI agenda across Gartner.
He covers AI with specialisation in Natural Language Technologies such as speech to text, text mining, search, conversational AI and natural language generation. Current research is around multiagent systems and simulation.
Previous experience
Mr. Mullen's work has been with Fortune 500 organizations, supporting them from research, ideas generation and prototyping through to development and deployment of innovative products, architecture and services.
During his career, he has been instrumental in delivering a number of industry firsts across telecom, media, social and wearables technology.
Recently, he worked with a data science team exploring machine learning, big data, analytics and AI techniques to unlock answers to complex problems in areas like customer journeys, mobility, smart cities, wearables, health, automotive and retail.
Professional background
Profusion - Data Science Consultancy
Practice Lead - R&D and Consulting
Forrester Research
Senior Analyst for Emerging Technology
Global telecom and media companies
Mobile and Innovation Consultant
Areas of coverage
Data Management Solutions
Artificial Intelligence
Customer Service and Support Technology
Education
Honors Degree in Computer Science
Top Issues That I Help Clients Address
1How to understand and apply AI effectively
2Strategy and tactics for Artificial Intelligence
3How to develop information architecture to support language automation
4What is the vendor landscape for Natural Language Technologies
5How to apply simulation approaches to enterprise architecture and solutions