Agenda
Monday, 06 November, 2023 / 10:00 AM - 10:45 AM CET
Gabriela Vogel, Sr Director Analyst, Gartner
Mary Mesaglio, Distinguished VP Analyst, Gartner
Generative AI has burst onto the scene, unleashing both possibilities and threats for CIOs everywhere and raising questions that range from the metaphysical (what does it mean to be human?) to the tactical (where and how should I use AI to create value and what are the risks?). The Gartner Opening Keynote will meet these questions head on to ensure CIOs stay out in front in this new era of human-machine relationships.
Monday, 06 November, 2023 / 11:30 AM - 12:00 PM CET
Leigh McMullen, Distinguished VP Analyst, Gartner
Every year, Gartner produces impactful predictions across all practices. This presentation will compile the top predictions prepared by our cybersecurity experts. Security and risk management leaders should monitor these trends to be successful in the digital era, especially as most recognize that global change could potentially be one crisis away.
Monday, 06 November, 2023 / 11:30 AM - 12:00 PM CET
Matt Hancocks, Sr Director Analyst, Gartner
In this session, we will reimagine what it means to engage in remote and hybrid work. Attendees will learn about the neuroscience behind why in-office seems to boost productivity and will be offered innovative strategies such as front-loading and simulated environments, including VR and AR, to activate key cognitive functions that enable collaboration, engagement, and productivity during remote synchronous work.
Monday, 06 November, 2023 / 11:30 AM - 12:00 PM CET
Chris Howard, Distinguished VP Analyst, Gartner
Success in times of economic and social volatility is found through sustainable forms of efficiency in any organization's operations. Decisions are needed regarding how to make the best possible use of new technology developments, which bear significant disruptive potential in the coming three years, and embrace the connected workforce nature while remaining resilient. CIOs and other IT executives should explore and selectively use these strategic technology trends to help ensure success.
Monday, 06 November, 2023 / 11:30 AM - 12:00 PM CET
Graham Waller, Distinguished VP Analyst, Gartner
Deep digital productivity advancement is now a pressing need in most industries. We cannot find armies of cheap and skilled labor. Money costs money again, and inflation is really biting into margins and budgets. Technology has the potential to massively improve output per worker or per asset but only if we apply it at a structural level. This session will help CIOs take the argument for change into their executive committees and get the leadership started on practical transformation.
Monday, 06 November, 2023 / 12:15 PM - 12:45 PM CET
Miguel Angel Borrega, Sr Director Analyst, Gartner
The cloud is not just someone else's data center, and CIOs shouldn't think about cloud outages as if they were data center outages. Cloud providers deliver complex systems that are heavily defended against failure but are not immune to failure. We'll explore cloud outages and concentration risk in the context of multicloud, hybrid cloud and distributed cloud challenges.
Monday, 06 November, 2023 / 12:15 PM - 12:45 PM CET
Amresh Nandan, Distinguished VP Analyst, Gartner
Our study of global 500 companies for 2012-2022 indicates that recognition of climate-related risks has increased primarily since 2021. It indicates a gap in how companies are looking at a broader and complex set of risks through a narrow perspective. This session focuses on helping CIOs appreciate a diverse set of risks:
• Current approach to climate-related risks
• Complexity and diversity of risks that organizations must prepare for
• How CCBI can help address the gap?
Monday, 06 November, 2023 / 02:45 PM - 03:15 PM CET
Laurie Shotton, VP Analyst, Gartner
CIOs need to be ready to shift from pure innovation to applied innovation to address specific customer problems. The amalgamation of data, emerging technologies and autonomous devices in customer environments will create the perfect opportunity to facilitate this shift, replacing many existing static products with autoadapting ones.
Monday, 06 November, 2023 / 02:45 PM - 03:15 PM CET
Daryl Plummer, Distinguished VP Analyst, Gartner
2023 is the year everything changed. Going forward, all areas of human endeavor will have to contend with the fact that generative AI is real and evolving at a rapid pace. And yet, multiple technology innovations, even beyond AI, are overlapping to change the very nature of computing. This presentation covers ten predictions of the future that represent opportunities — or threats. CIOs, tech providers and business leaders will need to decide which while acting swiftly.
Monday, 06 November, 2023 / 02:45 PM - 03:15 PM CET
Don Scheibenreif, Distinguished VP Analyst, Gartner
Customer Experience evolves as customers evolve. But what forces should you pay attention to, and how do you position the IT organization to help? In this session, we'll share three trends we've been following: customer empathy, digital friction, and end-to-end customer journeys, and, how Gartner can help you address these trends in your CX function.
Monday, 06 November, 2023 / 02:45 PM - 03:15 PM CET
Stewart Buchanan, VP Analyst, Gartner
Time for CIOs to wake up the board by discussing the future. Digital economic Architecture isn't your grandfather's economics or some get-rich-quick scheme. Use DEA to explain why future technology costs more than the past, why profit-chasing doesn't lead to prosperity and how continuous digital transformation keeps them in business. Despite the cost of living, it's still popular!
Monday, 06 November, 2023 / 02:45 PM - 03:15 PM CET
Frank Buytendijk, Distinguished VP Analyst, Gartner
Marty Resnick, VP Analyst, Gartner
A new presentation format and already an IT Symposium classic. Join us for this highly provocative session as we discuss our boldest predictions. You can't lose. Either gain a new perspective and change course, or discard it and move on with new conviction.
Monday, 06 November, 2023 / 02:45 PM - 04:15 PM CET
Nick Palmer, Sr Executive Partner, Gartner
John Karnblad, Executive Partner, Gartner
Frank Appenzeller, Executive Partner, Gartner
Eric Lafarge, Sr Executive Partner, Gartner
Pawel Bialka, Executive Partner, Gartner
Hung LeHong, Distinguished VP Analyst, Gartner
Matt Potashnick, Sr Executive Partner, Gartner
This highly interactive, discussion-based session will bring CIOs together to explore how to explain generative AI to executives so they understand it deeply enough to make the right decisions. What is AI? What is it not? How does it help or hurt the enterprise? Join your peers for this unique opportunity to work together to share experiences, identify best practices and discover trends.
Monday, 06 November, 2023 / 04:30 PM - 05:00 PM CET
Helen Poitevin, Distinguished VP Analyst, Gartner
New hype around ChatGPT and generative AI contributes to a renewed focus on the capacity of AI to displace workers and transform jobs. We are past science fiction stories and hypothetical scenarios. Here, we examine the intersection of business strategy, the business value of AI and employment. CIOs will be better equipped to balance workforce impacts with AI investments for automated, augmented or even autonomous business operations.
Tuesday, 07 November, 2023 / 09:00 AM - 09:45 AM CET
Erik Brynjolfsson, Senior Fellow at the Stanford Institute for Human-Centered Artificial Intelligence (HAI) and Director of the Stanford Digital Economy Lab,
AI has crossed an important threshold where it can do many tasks better than humans, and opening up opportunities that ever existed before for humans and machines working together. Senior executives need to fundamentally rethink their business strategy, leadership and technology innovation. Drawing on his research at MIT and Stanford, as well as case examples, Professor Brynjolfsson will discuss the implications for productivity, the future of work, creating value and what to do next.
Tuesday, 07 November, 2023 / 10:30 AM - 11:00 AM CET
Joachim Herschmann, VP Analyst, Gartner
CIOs are under continuous pressure to deliver value to the business. They need to know which trends have the greatest potential impact on their digital business efforts within an actionable planning horizon. This session will provide Gartner's latest and best guidance on the trends CIOs, software engineering leaders and their teams should be tracking and taking action upon in 2023 and beyond.
Tuesday, 07 November, 2023 / 10:30 AM - 11:00 AM CET
Melissa Hilbert, VP Analyst, Gartner
CIOs need to diffuse the hype from reality and focus on technologies that provide actual value in the near future for their Customer Engagement and Experience strategy. Look at the Top 5 emerging technologies across CRM sub-domains and talk about their potential impact on Customer Engagement and Customer Experience of the Future, — from generative AI to Digital Twin of a Customer. We'll break it down for what to invest in now and what you should keep an eye on for later to help you differentiate and innovate.
Tuesday, 07 November, 2023 / 10:30 AM - 11:00 AM CET
Erin Neus-Cheong, Sr Director Analyst, Gartner
The CIO needs a growth agenda to respond to CEO demands. High-growth enterprises leverage three catalysts for growth — strategic diversification, collective leadership and embedded antifragile practices. However, only 34% of senior executives believe CIOs take a leadership role in contributing to the company’s growth. This session focuses on how and where CIOs can become growth leaders.
Tuesday, 07 November, 2023 / 10:30 AM - 12:00 PM CET
Rudolf Van Der Woude, Executive Partner, Gartner
Markus Tresch, VP, Team Manager, Gartner
Nikolaus Bubner, Sr Executive Partner, Gartner
John Karnblad, Executive Partner, Gartner
Janelle Hill, Distinguished VP Analyst, Gartner
Manuel Torres Nunez, Executive Partner, Gartner
This highly interactive, discussion-based session explores the future of the IT organization. Many CIOs see the democratization of digital delivery as an existential threat to the formal IT organization. However, sharing technology leadership responsibilities with your CxO peers can open new opportunities to redefine the mission for the IT organization. Join your peers for this unique opportunity to work together to share experiences, identify best practices and discover trends.
Tuesday, 07 November, 2023 / 12:00 PM - 12:30 PM CET
Don Scheibenreif, Distinguished VP Analyst, Gartner
Executives beware: Consumer bots are on their way to fundamentally change how customers buy goods and services. Driving this veritable army of new bots is customer dissatisfaction with poor service delivered by chatbots, the accessibility of artificial intelligence devices, such as ChatGTP, and an announcement by the father of the internet, Tim Berners-Lee, that he was starting a company to make customer bots. Prepare now or be left behind.
Tuesday, 07 November, 2023 / 12:00 PM - 12:30 PM CET
Helen Poitevin, Distinguished VP Analyst, Gartner
What is the digital twin of the employee? How can it benefit the enterprise? What impact will it have on work effectiveness? Join this session to explore how to make a seemingly futuristic idea real and tangible today. Examine the risks and benefits of such capabilities. Plan to include it in your technology strategy to increase organizational effectiveness and improve EX.
Tuesday, 07 November, 2023 / 12:00 PM - 12:30 PM CET
Wam Voster, VP Analyst, Gartner
“Top trends” highlight shifts in the security ecosystem that aren't widely recognized, but have potential for disruption. This session will describe the significant trends in risk management and how organizations are taking advantage. Key issues include technological improvements in the security capability landscape; trends in creating a high-performing security organization; and long-term trends that will influence security strategy.
Tuesday, 07 November, 2023 / 12:00 PM - 12:30 PM CET
Irving Tyler, Distinguished VP Analyst, Gartner
Which do you think is most important: Being seen by the C-suite as a strong problem solver or being seen as a leader in value-creation efforts? The truth is that highly successful executives are not measured by what they do but by the value they deliver, and by what they accomplish. CIOs must shift their leadership approach to become outcome-driven. This session enables CIOs with the mindsets and practices they need to shift the value of the CIO Role.
Tuesday, 07 November, 2023 / 02:30 PM - 03:00 PM CET
Jeff Cribbs, Distinguished VP Analyst, Gartner
Today’s healthcare technology leaders are hearing new demands, at louder volumes, from many new directions. Structural challenges guarantee that transformation is coming — the readiness is all that remains. This session will provide a clear assessment of those multistakeholder demands, a summary of the most promising emerging technologies to address them, and some sound principles for charting the path ahead.
Tuesday, 07 November, 2023 / 02:30 PM - 03:00 PM CET
Kimberly Harris-Ferrante, Distinguished VP Analyst, Gartner
Insurers have been on their digital journey for a long time but still lack maturity. Many new business pressures such as talent and financial constraints are pushing insurers to rethink their journey. This session will look at the key business drivers that are forcing industry transformation and the opportunities that CIOs must pursue to drive better business outcomes such as dynamic customer engagement, CX and emerging technology use such as metaverse, AI and hyperautomation.
Tuesday, 07 November, 2023 / 02:30 PM - 03:00 PM CET
Lloyd Jones, Sr Director Analyst, Gartner
Utilities strategic objectives are converging, to include operational resilience, environmental impact and sustainable business priorities such as asset management. CIOs must execute an IT strategy that turns business innovations into scalable digital-first capabilities that exploit AI. Learn how to build digital products curated and served by an integrated technology organization.
Tuesday, 07 November, 2023 / 02:30 PM - 03:00 PM CET
Simon Cushing, Sr Director Analyst, Gartner
The universe of business and digital strategies across the industry continues to grow more diverse. At the same time, strategy is becoming clearer and more focused at the company level. Gartner has identified an essential set of mega-trends that are shaping the future of the industry.
Tuesday, 07 November, 2023 / 02:30 PM - 03:00 PM CET
Benjamin Seesel, VP, Advisory, Gartner
Evolving competitive dynamics are pressuring banks to adjust to ever-changing business models and new operating realities. At the same time, macroeconomic forces and the recent banking failures are pressuring firms to maintain profitability and generate sustainable growth. This session will explore the banking business model of the future and discuss how banks can reinvent their business models sustainably and cost-effectively.
Tuesday, 07 November, 2023 / 02:30 PM - 03:00 PM CET
Tony Sheehan, VP Analyst, Gartner
Ongoing disruption has led to many challenges throughout the higher education sector but the impact of technology on learning, engagement and delivery has never been more optimistic. Higher education CIOs face a complex web of possibilities, technologies and practices. Join this session to explore Gartner's views of the industry in 2035, identify challenges to the sector for 2024 and to set priorities for near-term institutional actions.
Tuesday, 07 November, 2023 / 02:30 PM - 03:00 PM CET
Arthur Mickoleit, Director Analyst, Gartner
Digital is no longer a qualifier for how government delivers services. It's distracting. Mission outcomes is all that counts. This session will explore how emerging technologies and practices set the stage for enabling what the future of government looks like and what CIOs need to stop, start and continue to achieve post digital government ambitions.
Tuesday, 07 November, 2023 / 04:30 PM - 05:15 PM CET
Peter Hinssen, Entrepreneur, Keynote Speaker and Author, nexxworks
We’re at a crossroads. Certainly since the COVID-19 crisis but even before that, we have been evolving into a world with many new types of disruptions. There’s this potent cocktail of global platforms, information, intelligence, and automation that is accelerating the pace of change. But technology is no longer the biggest driver of disruption. What’s coming at us is ecological, biological, societal and geopolitical in nature and this is just the beginning. These many disruptions are going to evolve into seismic shocks that will completely overturn how we live and work. Think about the rising sea levels we might experience the next decades. Or pandemics like COVID-19. Or the cold (trade) war between the US and China.
What we have to do now is prepare our organizations for these seismic shocks and their ensuing systemic shifts. Prepare them for an unpredictable world. Continuously changing consumer behavior, for instance, triggered a new way of performing business on the edge, permanently adapting. And so we have to become agile in capacity and resources. And this also means that we need a different type of skillset, different types of people and different types of organizations. Financial performance, too, has shifted, to one that is much more fluid and suitable for uncertainty.
This is a world in permanent flux. One where ‘normal’ keeps getting redefined. Are you ready for that? Is your organization? In this keynote, Peter Hinssen uncovers how companies, leaders and employees will need to adapt to survive and thrive in the Never Normal.
Wednesday, 08 November, 2023 / 09:00 AM - 09:45 AM CET
Martina Navratilova, Tennis Legend & Hall of Famer, Speaker, Media Personality, Author,
Mary Mesaglio, Distinguished VP Analyst, Gartner
Martina Navratilova, tennis player extraordinaire, took women’s tennis to a new level with her speed, determination and agility. She won the Wimbledon women’s singles title a record nine times and has been described by many as “the greatest singles, doubles, and mixed doubles player who’s ever lived”. In all, Navratilova has won 18 Grand Slam singles titles, 31 Grand Slam women’s doubles titles (an all-time record), and 10 Grand Slam mixed doubles titles; in total she has won 59 Grand Slam titles. On and off the court Martina has been a trailblazer and portrait of courage. We’ll discuss the methods she used throughout her career attain and sustain peak performance, adapt, and turn adversity into advantage on the path to victory.
Wednesday, 08 November, 2023 / 10:30 AM - 11:00 AM CET
Milind Govekar, Distinguished VP Analyst, Gartner
By 2028, having executed a successful cloud strategy will be a requirement for enterprise business success. This session will help IT leaders navigate the evolving cloud computing landscape, including the implications of multicloud, industry clouds and sovereign cloud deployments. Vendor dynamics, where they might collaborate and compete, will also be discussed.
Wednesday, 08 November, 2023 / 10:30 AM - 11:00 AM CET
Shanna Grafeld, Principal Analyst, Gartner
Most current sustainable IT programs represent a great start, but are barely scratching the surface of getting close to net zero. CIOs in enterprises with big sustainability ambitions will need to significantly up their game in order to achieve net zero in IT and likewise act in support of the wider enterprise. This presentation will guide you through upping your game to net zero.
Wednesday, 08 November, 2023 / 10:30 AM - 12:00 PM CET
Alessandro Cugno Garrano, VP, Executive Partner, Gartner
Stephane Datain, Executive Partner, Gartner
Ulrich Kipp, Sr Executive Partner, Gartner
Patrik Ekström, VP, Executive Partner, Gartner
Marco Sabatini, Executive Partner, Gartner
Darren Topham, VP Analyst, Gartner
This highly conversational session explores how democratized digital delivery impacts leadership responsibilities and decision rights. Enterprise “IT” governance has little to do with the IT organization and everything to do with realizing enterprise outcomes from IT investments. Join your peers for a unique opportunity to collaborate, share experiences and best practices.
Wednesday, 08 November, 2023 / 12:00 PM - 12:30 PM CET
Frank Buytendijk, Distinguished VP Analyst, Gartner
Every year, Gartner Futures Lab chooses a big provocative topic, relevant across industry and region. This year, it is the future of Leadership. Executive leaders are increasingly under pressure, pulled in extreme opposite directions. They lead organizations that are increasingly hybrid in nature, requiring different leadership styles. And then, AI is coming for the boardroom, the next digital transformation. What does that mean for the role of the executive leader?
Wednesday, 08 November, 2023 / 02:30 PM - 03:00 PM CET
Leigh McMullen, Distinguished VP Analyst, Gartner
We are increasingly experiencing hyper-targeted, weaponized information designed to make us act, think and feel in specific ways. In our upcoming Gartner book, we explore this issue and how to address it using the construct of a malinformation supply chain.
Wednesday, 08 November, 2023 / 02:30 PM - 03:00 PM CET
Moutusi Sau, VP, Team Manager, Gartner
ChatGPT, Google Bard and other large language models have ushered in a new era and interest is skyrocketing. Banks are at the forefront of adoption, investigating a wide array of applications for generative-AI-enabled tools. But questions abound for banks, especially when it comes to privacy, risk, and internal policies around GenAI tool usage. This session will explore how banks can shape a differentiated, revenue-generating GenAI strategy and how to accelerate enterprise adoption.
Wednesday, 08 November, 2023 / 02:30 PM - 03:00 PM CET
Tony Sheehan, VP Analyst, Gartner
Higher education institutions must prepare a world where AI-fueled information growth consistently outstrips the capacity of individuals to learn. Join this session to explore implications for teaching, learning, knowledge development and institutional strategy.
Wednesday, 08 November, 2023 / 03:15 PM - 03:45 PM CET
Mark Raskino, Distinguished VP Analyst, Gartner
Don Scheibenreif, Distinguished VP Analyst, Gartner
Billions of machine customers are headed your way. But what tangible steps can CIOs take to get this moving in their organization? Don't be like the leaders of Kodak, Blockbuster, or Sears who failed to catch the next big wave. In this session, we'll share insights and actions from Gartner's new book, When Machines Become Customers, to help you meet this trillion-dollar opportunity.
Wednesday, 08 November, 2023 / 03:15 PM - 03:45 PM CET
Frank Buytendijk, Distinguished VP Analyst, Gartner
Decision making should be a core competence of every organization. It is what executives do. And it is bound to become a primary competitive differentiator in times of economic pressure and high levels of uncertainty. In this visionary session, we will discuss the trends of decision making and how to create a more data-driven decision-making process.
Wednesday, 08 November, 2023 / 05:00 PM - 05:30 PM CET
Darren Topham, VP Analyst, Gartner
Incremental technology innovation-microinnovation — outside of the IT department is on the rise. But most CIOs do not know how to effectively support or have sight of these initiatives. This session will look at the steps CIOs can take to support both the development and adoption of microinnovations across their organisations.
Wednesday, 08 November, 2023 / 05:00 PM - 05:30 PM CET
Daryl Plummer, Distinguished VP Analyst, Gartner
Disruptions are fundamental shifts in something, which create lasting change that does not tend to die away unless disrupted by something else. CIOs must embrace the notion that disruption will continue and become more frequent. This will decide who leads and who follows. This presentation examines seven disruptions that are closer than you might think and should be on the CIO's strategic radar.
Thursday, 09 November, 2023 / 09:00 AM - 09:45 AM CET
Tal Ben-Shahar, Founder, Happiness Studies Academy,
What is the role of positive leadership in difficult times, when the present is challenging and the future uncertain? How is the science of happiness relevant to our personal lives today and to the way we lead our organizations? In this lecture, psychologist Dr. Tal Ben-Shahar discusses how leaders can create a positive environment that nurtures their inherent potential, as well as the potential in those with whom they work. Participants will receive evidence-based tools from the world of Leadership, Organizational Development and Positive Psychology that can help them flourish at home and at work, personally and professionally.
Thursday, 09 November, 2023 / 10:30 AM - 11:00 AM CET
Tomas Nielsen, Distinguished VP Analyst, Gartner
CIOs are facing a rapidly increasing talent shortage. On the other hand with the adoption of product centric operating mode, CIOs face a need for creating IT talent profile that consist of both specialists and versatilists. Navigating this cross section, requires CIOs to make talent development and flexible allocation to product teams an integral part of the I&T Operating model for the future. This session will provide practical guidance and examples of how leading enterprises are doing this.
Thursday, 09 November, 2023 / 10:30 AM - 11:00 AM CET
Helen Poitevin, Distinguished VP Analyst, Gartner
Autonomous business is the next distinct macro wave of digital- and information-technology-enabled business change, gaining speed through the 2020s. We will explore how management will be revolutionized from board-level leadership to executive teams augmented by AI support. Expert and professional knowledge workers at the firm's core competency will also be augmented with (GPT-alike) support.
Thursday, 09 November, 2023 / 10:30 AM - 11:00 AM CET
Nathan Hill, Distinguished VP Analyst, Gartner
I&O leaders have little time, skills and budget to track emerging trends, and the full impact of those on infrastructure and operations. I&O leaders should use this research to identify which of the top trends are most likely to impact their organization and implement effective tactics to respond. Trends to be covered relate to both infrastructure and operational issues.
Thursday, 09 November, 2023 / 12:00 PM - 12:30 PM CET
Marty Resnick, VP Analyst, Gartner
It’s difficult for enterprise leaders to make choices without understanding the evolving landscape of transformational change. This Tapestry of trends story enables executive leaders to contribute to enterprise strategy and prepare the organization for brave new worlds. Find out how to factor in emerging macro and environmental trends that could impact your organization’s business models and strategic planning.
Thursday, 09 November, 2023 / 12:00 PM - 12:30 PM CET
Gabriele Rigon, Sr Principal Analyst, Gartner
Generative AI is a powerful trend that harnesses AI applications such as ChatGPT to create new and original content. In this session, we will discuss the current state of Generative AI - key use cases, technology landscape - and peek into how it will evolve in the future. The discussion will include:
• How are enterprises deploying Generative AI today, and how will that change in the future?
• What should CIOs know about the Generative AI Tech Landscape?
• How will the Generative AI ecosystem evolve in the future?
Thursday, 09 November, 2023 / 12:00 PM - 12:30 PM CET
Akif Khan, VP Analyst, Gartner
Having confidence in the identity of your customers or citizens is critical to everything from personalization to fraud detection to regulatory compliance. The strategic landscape is starting to shift, away from the current paradigm of isolated and repeated identity-verification events towards a world of reusable and portable digital identity. Learn about the emerging and competing models of identity and what they mean for your organization.
Thursday, 09 November, 2023 / 02:00 PM - 02:30 PM CET
Pieter den Hamer, VP Analyst, Gartner
Frank Buytendijk, Distinguished VP Analyst, Gartner
AI has only just begun. Its impact on society and business will continue to grow, with far-reaching implications. The big question is: when and how? What are realistic expectations with respect to the future of AI? What is hype, what is real and what are the implications? This Gartner Futures Lab presentation will introduce four provocative futures and what they mean for AI strategy in the here and now.
Thursday, 09 November, 2023 / 03:30 PM - 04:00 PM CET
Sarah Watt, VP Analyst, Gartner
Circular economy capabilities enable enterprises to meet the demands of increasingly environmentally conscious consumers and incent behavioral change. This session shows how CIOs can help product and business leaders enhance digital initiatives directed at sustainability and the circular economy via tokenization to drive customer engagement, attract investors and meet government requirements.
Thursday, 09 November, 2023 / 03:30 PM - 04:00 PM CET
Mordecai ., Sr Director Analyst, Gartner
“The Metaverse” has become a catch-all for future technologies. Its name was co-opted by one of its major players. With no definition and unofficial ownership of its name, we can’t expect The Metaverse as we know it to survive for long. In this session, we will address the current lifespan of “The Metaverse” and some of the key learnings we can take from it.
Thursday, 09 November, 2023 / 03:30 PM - 04:00 PM CET
Robert Thanaraj, Director Analyst, Gartner
Innovations are entering the data management market rapidly. Some are merely a noise or rebranding, while some are truly transformational. This session leverages Gartner's Hype Cycle for Data Management, focusing on selected innovations around infrastructure, operations, metadata and integration. The session will equip data and analytics leaders with insights for the challenging market conditions.
Monday, 06 November, 2023 / 10:00 AM - 10:45 AM CET
Gabriela Vogel, Sr Director Analyst, Gartner
Mary Mesaglio, Distinguished VP Analyst, Gartner
Generative AI has burst onto the scene, unleashing both possibilities and threats for CIOs everywhere and raising questions that range from the metaphysical (what does it mean to be human?) to the tactical (where and how should I use AI to create value and what are the risks?). The Gartner Opening Keynote will meet these questions head on to ensure CIOs stay out in front in this new era of human-machine relationships.
Monday, 06 November, 2023 / 11:30 AM - 11:50 AM CET
Benjamin Seesel, VP, Advisory, Gartner
This session will unpack Gartner's digital banking hype cycle to explain the key trends and themes associated with these technologies.
Monday, 06 November, 2023 / 11:30 AM - 11:50 AM CET
Ben Kaner, Sr Director Analyst, Gartner
Breaking out of the doldrums of the extreme risk-adverse nature of government is hard but can be thrilling. This session will look at how government CIOs can use Gartner's Hype Cycle to move their organization beyond risk avoidance and into an exciting future.
Monday, 06 November, 2023 / 11:30 AM - 11:50 AM CET
Jeff Cribbs, Distinguished VP Analyst, Gartner
Join this session to learn about the Hype Cycle for healthcare data, analytics and AI. We will explore the unique ways healthcare organizations can use emerging technologies and practices, including data literacy, AI engineering, graph analytics, consumer analytics and synthetic data. This hype cycle contains five key take-aways that data and analytics leaders must consider.
Monday, 06 November, 2023 / 11:30 AM - 11:50 AM CET
Paul Riley, Sr Director Analyst, Gartner
Challenges are evolving rapidly as a new era of innovation emerges for education CIOs. It raises the expectations of CIOs to demonstrate ways they can contribute to their institutions' broader missions of education and research and create opportunities for a competitive advantage. The session will review the Hype Cycle for Higher Education 2023, including a deeper exploration of several key innovation profiles. Attendees will understand how to determine the best technologies to invest in to support their institution's hybrid campus goals.
Monday, 06 November, 2023 / 11:30 AM - 12:00 PM CET
Van Baker, VP Analyst, Gartner
Generative AI has the potential to change applications from user interface based transactional platforms to interactive experiences for application users. Applications will improve and expand on user input to the application and suggest additional content or actions for the user to do. Software engineering leaders need to acquire skills to embed generative AI capabilities into applications they are building for their enterprises.
Monday, 06 November, 2023 / 11:30 AM - 12:00 PM CET
Daniel Sanchez Reina, VP Analyst, Gartner
Democratization of digital delivery across the enterprise is proven to yield the best business outcomes. CIOs cannot democratize it alone. It is a C-Suite effort. CIOs have the opportunity and the responsibility to become the influential catalysts who make it happen. In this session we show the steps.
Monday, 06 November, 2023 / 11:30 AM - 12:00 PM CET
Hung LeHong, Distinguished VP Analyst, Gartner
Erin Neus-Cheong, Sr Director Analyst, Gartner
CIOs have been steadily increasing their digital product know-how, starting with employee-facing digital products and customer-facing channels/portals. It's now time to go further. Revenue-generating and venture-building digital products are forcing a convergence in all parts of the organization. This is not a solo IT journey. Learn how this product journey will transform the whole enterprise and IT, and be prepared to chart your course.
Monday, 06 November, 2023 / 11:30 AM - 12:00 PM CET
Lily Mok, VP, Team Manager, Gartner
Talent is a key enabler of IT operating model success. CIOs on the journey of transitioning to a product-centric organization must shift their leadership mindset and prepare the workforce with the capabilities needed to succeed in the new model. This session provides CIOs with strategies and approaches to mastering culture & people dynamics in transforming into a product-centric organization.
Monday, 06 November, 2023 / 11:30 AM - 12:15 PM CET
Aaron Rosenbaum, Sr Director Analyst, Gartner
Generative AI will permeate most jobs and industries through existing enterprise, productivity applications, and specialized applications built on domain- and industry-large language models. However, organizations are realizing the expected value will depend on building user adoption through upskilling, job reimagining and demonstrating trust. Bring your questions, and learn from those posed by your peers, on how to build adoption of generative AI.
Monday, 06 November, 2023 / 12:15 PM - 12:45 PM CET
Will Grant, Sr Director Analyst, Gartner
CIOs want to ensure consistency in a rapidly democratizing technology landscape, yet product design is often done in an ad-hoc way. Design systems are a 'secret weapon' for software teams, enhancing software usability, accessibility and developer performance in a powerful, scalable way. By the end of this, you'll have a clear idea of the questions to ask your organization to leverage the power of design systems and minimize time to value.
Monday, 06 November, 2023 / 12:15 PM - 12:45 PM CET
Philip Allega, VP Analyst, Gartner
With a turbulent economy, CEOs and boards of directors want to see the business benefits of digital investments. To counter economic headwinds, CIOs must turn to business architecture to close the strategy-to-execution gap. Here we will address: the role of business architecture, why it is essential and how to use business architecture to make smarter I&T investment decisions.
Monday, 06 November, 2023 / 02:45 PM - 03:05 PM CET
David Groombridge, Distinguished VP Analyst, Gartner
As clients deal with economic headwinds and struggle to attract talent, selecting the right vendor can have a big impact on their business. Gartner evaluated 17 vendors to enable sourcing, procurement, and vendor management leaders to select the best vendor to help with digital workplace outsourcing.
Monday, 06 November, 2023 / 02:45 PM - 03:05 PM CET
Akash Jain, Sr Principal Analyst, Gartner
Organizations are increasingly adopting low-code application platforms (LCAPs) to enable developers in IT and business to quickly deliver new solutions and modernize business capabilities. Join this session to learn how applications and software engineering leaders can use the enterprise LCAP Magic Quadrant to navigate the vast and diverse vendor landscape.
Monday, 06 November, 2023 / 02:45 PM - 03:05 PM CET
Pete Shoard, VP Analyst, Gartner
The SIEM market is mature and competitive. The greatest need from security operations is identifying and responding to security incidents through effective data collection, processing, investigation and response. The appropriate use of threat intelligence, behavior profiling and analytics, as well as automation and orchestration can improve security monitoring, detection and response processes.
Monday, 06 November, 2023 / 02:45 PM - 03:05 PM CET
Sohard Aggarwal, Director Analyst, Gartner
This session will focus on the critical technologies for manufacturers, featured in the latest Gartner Hype Cycle for Manufacturers. Attendees can expect to gain more insight into the five key tech areas with practical planning advice for each.
Monday, 06 November, 2023 / 02:45 PM - 03:15 PM CET
Tori Paulman, Sr Director Analyst, Gartner
Stories of allyship range from the uncomfortable, the embarrassing, the learning moment, and sometimes even success. CIOs have an outsized opportunity to contribute to improved DEI (diversity, equity, and inclusion) by acting as an ally to people in marginalized or underrepresented groups. This session will help you become an allyship champion by highlighting the stories of your peers on their journey.
Monday, 06 November, 2023 / 02:45 PM - 03:15 PM CET
Alicia Mullery, VP, Research, Gartner
What makes a great CIO? Beyond technical experience and knowledge of the business, CIOs must be persuasive. This session explores three stories that every CIO should master to be a more persuasive leader.
Monday, 06 November, 2023 / 02:45 PM - 03:15 PM CET
Janelle Hill, Distinguished VP Analyst, Gartner
Given the economic headwinds, many CIOs are tasked to optimize enterprise business operational outcomes, balancing growth and cost-effectiveness. CIOs can help their business peers understand critical people, process and other resource interdependencies that, if not resolved, will impede the realization of desired enterprise business outcomes.
Monday, 06 November, 2023 / 02:45 PM - 03:30 PM CET
Alys Woodward, Sr Director Analyst, Gartner
Bring your questions to this interactive session, and learn from those posed by your peers, as we discuss common challenges with building a data-driven culture, including availability of skilled employees, complexity of analytics tools, failure to identify quantifiable benefits and an inability to "think big."
Monday, 06 November, 2023 / 02:45 PM - 04:15 PM CET
Eduardo Mastranza, VP, Team Manager, Gartner
Owen Pengelly, Sr Executive Partner, Gartner
Ad Krikke, Executive Partner, Domains, Gartner
Hervé Morel-Derocle, Sr Executive Partner, Gartner
Our popular "Life of a Cyber Criminal" experience is back with updated content. Designed for senior leaders, board members and business stakeholders, this "gamified" Cybersecurity experience is designed to demonstrate attack vectors and their potential business impacts with real-world scenarios. The experience will help leaders prioritize key actions/investments to secure their own enterprises.
Monday, 06 November, 2023 / 02:45 PM - 04:45 PM CET
Jaime Capella, Distinguished VP, Research, Gartner
Strategic reliance on digital capabilities is causing enterprises to redistribute digital leadership responsibilities across the C-Suite. This highly-interactive, conversation-driven session will be grounded on a fact base of case studies and global surveys of CxOs, P&L Leaders and CIOs to frame the following discussions:
• What characterizes the CIO-CxO partnerships that are most successful at harvesting value from digital investments?
• What kinds of support do CxOs need from their CIOs to be effective digital leaders?
• How can CIOs identify different CxO digital leadership profiles and tailor their engagement approach accordingly?
Monday, 06 November, 2023 / 04:30 PM - 05:00 PM CET
Tomas Nielsen, Distinguished VP Analyst, Gartner
Global enterprises requires global IT —however designing the global IT organization requires carefully balancing the need for local agility with the drivers for global standardization and economics of scale. This session will provide a practical guidance for how to approach the design of a global IT organization and different archetypes.
Monday, 06 November, 2023 / 04:30 PM - 05:00 PM CET
Roger Caleya, Sr Director Analyst, Gartner
In a world that continues to face uncertainty and disruption, the job of the CIO in a midsize enterprise becomes even more challenging. Join us for a data-driven look at the current trends and challenges facing the CIO. We will address these trends and challenges with actionable strategies and tactics to help drive success for the CIO and the organizations they serve.
Monday, 06 November, 2023 / 04:30 PM - 05:15 PM CET
Frank Buytendijk, Distinguished VP Analyst, Gartner
Bob van Graft, CIO, CBR
Danny Frietman, Moderator, Executive-People
Join this informal panel discussion about technology, leadership and innovation in the broader Dutch society. As in previous years, CXOs from leading Dutch organizations will share their insights, experiences and challenges with Gartner analysts from the Netherlands
Tuesday, 07 November, 2023 / 09:00 AM - 09:45 AM CET
Erik Brynjolfsson, Senior Fellow at the Stanford Institute for Human-Centered Artificial Intelligence (HAI) and Director of the Stanford Digital Economy Lab,
AI has crossed an important threshold where it can do many tasks better than humans, and opening up opportunities that ever existed before for humans and machines working together. Senior executives need to fundamentally rethink their business strategy, leadership and technology innovation. Drawing on his research at MIT and Stanford, as well as case examples, Professor Brynjolfsson will discuss the implications for productivity, the future of work, creating value and what to do next.
Tuesday, 07 November, 2023 / 10:30 AM - 10:50 AM CET
Max Hammond, Sr Director Analyst, Gartner
Successive waves of market disruption are pitching retailers into a state of “permacrisis,” causing them to accelerate investments in technology to help them achieve stability and agility for resilience. They are also challenged with balancing operational costs while striving to deliver excellent customer experiences. Use this Hype Cycle to cut through market hype and identify transformative technologies to drive solid business results.
Tuesday, 07 November, 2023 / 10:30 AM - 10:50 AM CET
James Ingham, VP Analyst, Gartner
This session will help attendees understand how to cut through the hype of emerging technologies a focus on the insurance Hype Cycle.
Tuesday, 07 November, 2023 / 10:30 AM - 10:50 AM CET
Simon Cushing, Sr Director Analyst, Gartner
Oil, gas and energy companies are expanding the scale and scope of digital innovations to drive efficiency, transform operations and diversify revenue. Facing pressure to get more from lean resources, CIOs can use this Hype Cycle to align their technology investments with strategic business goals.
Tuesday, 07 November, 2023 / 10:30 AM - 10:50 AM CET
Lloyd Jones, Sr Director Analyst, Gartner
Utilities must leverage digital innovations and embed AI to improve business efficiency, transform operations to include beyond the meter to diversify revenue. Facing pressure to get more from lean resources, CIOs can use this Hype Cycle to align their technology investments to support critical capabilities that execute on strategic business goals.
Tuesday, 07 November, 2023 / 10:30 AM - 11:00 AM CET
Van Baker, VP Analyst, Gartner
Ensure that AI wonders don’t end up with AI blunders. Responsible AI becomes increasingly important when AI solutions achieve high scale. It is an umbrella term for making the right business and ethical choices about AI value, risk and trust. Learn best practices to operationalize an organizational responsibility and practices that ensure positive and accountable AI development and exploitation.
Tuesday, 07 November, 2023 / 10:30 AM - 11:00 AM CET
Daniel Sanchez Reina, VP Analyst, Gartner
Technology leadership has forever changed. The democratization of digital delivery is fundamentally redrawing the boundaries between IT departments and other business areas. And yet, confusion abounds about who should be doing what. This session reveals what should be on the CIO’s agenda for the coming 18 months, given the shifting expectations that CEOs and other CxOs have for their CIO — and the CIO’s own expectations of their leadership role and the mandate of their IT organization.
Tuesday, 07 November, 2023 / 10:30 AM - 11:00 AM CET
Christie Struckman, VP Analyst, Gartner
Do you understand your company’s business model? Understanding business models is a key part of possessing business acumen. They are the blueprint for how an organization creates, delivers and captures value. If an IT leader does not fully understand their business model, they cannot provide and deliver value to the organization. By learning how it works, and applying that to explore new opportunities for digitalization, you can develop your executive leadership skills and business acumen to create and deliver real value.
Tuesday, 07 November, 2023 / 10:30 AM - 11:15 AM CET
Daryl Plummer, Distinguished VP Analyst, Gartner
This interactive discussion serves as a follow up to the Signature Series session, Top Strategic Predictions for 2024 and Beyond: The Year Everything Changed, presented earlier in the agenda. Come prepared to ask questions, and learn from those posed by your peers, regarding the most provocative predictions revealed by Gartner this week at IT Symposium/Xpo.
Tuesday, 07 November, 2023 / 10:30 AM - 11:15 AM CET
Alexander Buschek, Sr Director Analyst, Gartner
Application modernization initiatives do not only require technology but also proper change management. Bring your questions to this interactive session, and learn from those posed by your MSE peers, about what a successful application modernization initiative looks like and which mistakes to avoid.
Tuesday, 07 November, 2023 / 10:30 AM - 12:00 PM CET
Alessio Meloni, VP, Executive Partner, Gartner
Fabrizio Magnani, Sr Executive Partner, Gartner
Tom Fuller, Sr Executive Partner, Gartner
Reidar Hauge, Sr Executive Partner, Gartner
The IT operating model is made up of a number of key facets that need to evolve together as you mature I&T to support Digital Transformation. This workshop will enable you to assess your current enterprises’ I&T operating model maturity and receive a set of tactics tailored to design, implement and evolve your I&T operating model components to the next level.
Tuesday, 07 November, 2023 / 10:30 AM - 12:00 PM CET
Paul Furtado, VP Analyst, Gartner
Karena Freeman, Sr Executive Partner, Gartner
As the digitalization of organizations has increased, risk and security issues have risen. An overwhelming 83% of midsize enterprise boards of directors identified cybersecurity as a business risk. Accordingly, MSE CIOs identify security as the most commonly cited strategic priority that their organization expects them to focus on more over the next three years. This workshop will help MSE CIOs develop a structured program of cybersecurity initiatives.
Tuesday, 07 November, 2023 / 10:30 AM - 12:00 PM CET
Vincent Hauteville, Sr Executive Partner, Gartner
Ed Boris, Executive Partner, Gartner
Abdullah Alshamrani, Executive Partner, Gartner
Ulrich Kipp, Sr Executive Partner, Gartner
In the digital era, business complexity and uncertainty are making innovation essential to success. Yet navigating the expanding landscape of innovation approaches can be intimidating. This workshop will introduce an innovation framework to design innovation roadmaps that deliver high-value business outcomes.
Tuesday, 07 November, 2023 / 10:30 AM - 12:30 PM CET
Alicia Mullery, VP, Research, Gartner
The focus on hiring and retaining highly skilled technology specialists has been insufficient to address IT’s perennial talent challenges. Join peers for a discussion on how CIOs can build processes that enable IT talent to adapt to new roles in anticipation of demand. This interactive session will showcase Gartner Peer & Practitioner Research, including case studies from Tetra Pak and others.
Tuesday, 07 November, 2023 / 12:00 PM - 12:30 PM CET
Mark Raskino, Distinguished VP Analyst, Gartner
CEO thinking is constantly challenged by events. Using our survey-based research, we assess the shifting priorities and changing views of CEOs looking forward to 2024. We explain the technology-related agenda impacts and how CIOs should respond.
Tuesday, 07 November, 2023 / 12:00 PM - 12:30 PM CET
Rob O'Donohue, VP Analyst, Gartner
CIOs are continuing to face serious employee well-being issues with burnout, stress, fatigue, and isolation all still on the rise in the hybrid workplace. A focus purely on finding purpose in work for most employees isn't enough. Instead, CIOs should identify ways employees can derive meaning from a sense of play at work. This session will show CIOs how to do the same.
Tuesday, 07 November, 2023 / 12:00 PM - 12:30 PM CET
Jason Daigler, VP Analyst, Gartner
When companies start to scale their digital sales practices, CIOs and other leaders frequently face ethical decisions about positioning products, using data, leveraging insights and ensuring quality. Sometimes these ethical challenges are hidden within everyday business practices. This session will expose common ethical pitfalls within digital commerce and sales to help business leaders achieve success and optimize customer experiences.
Tuesday, 07 November, 2023 / 12:00 PM - 12:45 PM CET
Paul Proctor, Distinguished VP Analyst, Gartner
Defending yourself after a breach is a benefit of making the right investments now to ensure that you are defensible against the uncertainties and within the expectations of your stakeholders. Bring your questions on your security investment strategy to this interactive session, and learn from those posed by your peers as we explore planning consistent, adequate, reasonable, and effective security for your organization.
Tuesday, 07 November, 2023 / 02:30 PM - 02:50 PM CET
Irada Veliyeva, Director Analyst, Gartner
Service-centric enterprises engage services for cloud ERP applications to modernize their ERPs and result in better business outcomes.
Tuesday, 07 November, 2023 / 02:30 PM - 02:50 PM CET
Matt Crossley, Sr Director Analyst, Gartner
The world of application performance monitoring (APM) and observability is changing. Attend this talk to learn more about the changing vendor landscape and catch up on the latest trends in understanding your critical application and service performance.
Tuesday, 07 November, 2023 / 02:30 PM - 02:50 PM CET
Pieter den Hamer, VP Analyst, Gartner
Recent advances in generative AI make it the most disruptive set of technologies to impact businesses in decades. This presentation will familiarize CIOs with key technologies underpinning generative AI as well as its potential risks to ensure safe and robust adoption.
Tuesday, 07 November, 2023 / 02:30 PM - 03:15 PM CET
Chris Howard, Distinguished VP Analyst, Gartner
This interactive discussion serves as a follow up to the Signature Series session, Top Strategic Technology Trends for 2024, presented earlier in the agenda. Come prepared to ask questions, and learn from those posed by your peers, regarding the most impactful technology trends revealed by Gartner this week at IT Symposium/Xpo.
Tuesday, 07 November, 2023 / 02:30 PM - 03:15 PM CET
Daniel Sanchez Reina, VP Analyst, Gartner
CIOs do the wrong thing typically when it comes to reducing anxieties about Gen AI. They double down on the impacts of Gen AI, relying on their ability to reduce anxieties through their words, that is, through logical reasoning. That only multiplies the anxieties because anxieties lie in the emotional field, not in the logical one. Moreover, CIOs cannot offer any kind of certainty, just opinions or hypothesis or rough estimations. Join this session to know more.
Tuesday, 07 November, 2023 / 02:30 PM - 04:00 PM CET
Eduardo Mastranza, VP, Team Manager, Gartner
Owen Pengelly, Sr Executive Partner, Gartner
Ad Krikke, Executive Partner, Domains, Gartner
Hervé Morel-Derocle, Sr Executive Partner, Gartner
Our popular "Life of a Cyber Criminal" experience is back with updated content. Designed for senior leaders, board members and business stakeholders, this "gamified" Cybersecurity experience is designed to demonstrate attack vectors and their potential business impacts with real-world scenarios. The experience will help leaders prioritize key actions/investments to secure their own enterprises.
Tuesday, 07 November, 2023 / 04:30 PM - 05:15 PM CET
Peter Hinssen, Entrepreneur, Keynote Speaker and Author, nexxworks
We’re at a crossroads. Certainly since the COVID-19 crisis but even before that, we have been evolving into a world with many new types of disruptions. There’s this potent cocktail of global platforms, information, intelligence, and automation that is accelerating the pace of change. But technology is no longer the biggest driver of disruption. What’s coming at us is ecological, biological, societal and geopolitical in nature and this is just the beginning. These many disruptions are going to evolve into seismic shocks that will completely overturn how we live and work. Think about the rising sea levels we might experience the next decades. Or pandemics like COVID-19. Or the cold (trade) war between the US and China.
What we have to do now is prepare our organizations for these seismic shocks and their ensuing systemic shifts. Prepare them for an unpredictable world. Continuously changing consumer behavior, for instance, triggered a new way of performing business on the edge, permanently adapting. And so we have to become agile in capacity and resources. And this also means that we need a different type of skillset, different types of people and different types of organizations. Financial performance, too, has shifted, to one that is much more fluid and suitable for uncertainty.
This is a world in permanent flux. One where ‘normal’ keeps getting redefined. Are you ready for that? Is your organization? In this keynote, Peter Hinssen uncovers how companies, leaders and employees will need to adapt to survive and thrive in the Never Normal.
Wednesday, 08 November, 2023 / 09:00 AM - 09:45 AM CET
Martina Navratilova, Tennis Legend & Hall of Famer, Speaker, Media Personality, Author,
Mary Mesaglio, Distinguished VP Analyst, Gartner
Martina Navratilova, tennis player extraordinaire, took women’s tennis to a new level with her speed, determination and agility. She won the Wimbledon women’s singles title a record nine times and has been described by many as “the greatest singles, doubles, and mixed doubles player who’s ever lived”. In all, Navratilova has won 18 Grand Slam singles titles, 31 Grand Slam women’s doubles titles (an all-time record), and 10 Grand Slam mixed doubles titles; in total she has won 59 Grand Slam titles. On and off the court Martina has been a trailblazer and portrait of courage. We’ll discuss the methods she used throughout her career attain and sustain peak performance, adapt, and turn adversity into advantage on the path to victory.
Wednesday, 08 November, 2023 / 10:30 AM - 10:50 AM CET
Paul Furtado, VP Analyst, Gartner
Gartner's Magic Quadrant for Security Service Edge (SSE) covers the cloud-delivered security services for securing the web, cloud services and private applications. This session will cover how to consider solutions and vendors in this market.
Wednesday, 08 November, 2023 / 10:30 AM - 10:50 AM CET
Aura Popa, Sr Director Analyst, Gartner
Today’s analytics and BI (ABI) platforms must support the needs of IT, business analysts, and analytic content consumers. While tight integration with cloud ecosystems, business applications, and digital workplace tools is a key vendor selection requirement, buyers also need ABI platforms to support openness and interoperability. This research helps data and analytics leaders plan for and select these platforms.
Wednesday, 08 November, 2023 / 10:30 AM - 10:50 AM CET
David Penny, Sr Director Analyst, Gartner
ERP systems are the backbone of service-centric enterprises. As businesses look to break free of the constraints of monolithic architectures, how can enterprise applications leaders identify vendor partners to deliver key capabilities that will transform the enterprise? This session shows enterprise applications leaders the strengths and challenges of key vendors in the cloud ERP market.
Wednesday, 08 November, 2023 / 10:30 AM - 11:00 AM CET
David Gregory, VP Analyst, Gartner
CISOs are key enablers of digital business and are accountable for helping the enterprise balance the associated risks and benefits. This leadership vision will help CIOs and CISOs plan for 2023 and 2024, and in presentations to leadership, peers and teams.
Wednesday, 08 November, 2023 / 10:30 AM - 11:00 AM CET
Aaron Rosenbaum, Sr Director Analyst, Gartner
Gartner predicts that by 2026, over 50% of commercial organizations will have established initial efforts for formal data monetization. Yet, most organizations do not, today, have formal efforts to monetize their Data. CIO's can directly support business efforts to drive new revenue streams by driving development of data products with business units that unlock new revenue across the enterprise.
Wednesday, 08 November, 2023 / 10:30 AM - 11:00 AM CET
Bart Willemsen, VP Analyst, Gartner
Digital Ethics is a must for every organization. The practice has shown: Ignore and face the consequences. So how do organizations operationalize digital ethics? Should you have a digital ethics advisory board? What does a digital ethics review process look like? And how can you address the difficult dilemmas that come with modern digital technologies?
Wednesday, 08 November, 2023 / 10:30 AM - 11:00 AM CET
Jason Wong, Distinguished VP Analyst, Gartner
Superapps is one of Gartner's top strategic technology trends in 2023 because its reach is becoming global, and its impact is not just on consumers but also on workforces. Learn why superapps will become an essential part of the digital employee experience, what are the technologies behind them and how CIOs can create a successful superapp strategy.
Wednesday, 08 November, 2023 / 10:30 AM - 11:00 AM CET
Anne Thomas, Distinguished VP Analyst, Gartner
Legacy systems are weighing you down. Their cost model gets higher every year, and they impact business agility. This session can help CIOs build a business case for investing in modern application architectures and technologies.
Wednesday, 08 November, 2023 / 10:30 AM - 11:00 AM CET
Pieter den Hamer, VP Analyst, Gartner
As an intelligence multiplier and complexity orchestrator, AI brings adaptability to an uncertain world in constant flux. No longer a passive partner, AI is now generating new knowledge and formulating new strategies. To differentiate and find unforeseen opportunities, CIOs need to make AI a ubiquitous, transparent and ethical decision-making companion.
Wednesday, 08 November, 2023 / 10:30 AM - 11:15 AM CET
Michelle DeClue, VP Analyst, Gartner
Gartner has originated research in digital twins of a customer and employee. It's more than just collecting data, but also providing value back to the person. Bring your questions to this interactive session and learn from those posed by your peers. We'll answer specific manufacturing industry questions, along with inspirations from cross industries.
Wednesday, 08 November, 2023 / 10:30 AM - 11:15 AM CET
Irving Tyler, Distinguished VP Analyst, Gartner
Highly effective CIOs take action to focus and align their IT teams to the important outcomes of their enterprise. Two methods stand out as the best practice: outcome driven metrics for operational performance and objectives and key results for strategic execution. Bring your questions to this interactive session, and learn from those posed by your peers, as we discuss what you need to adopt both in your enterprise.
Wednesday, 08 November, 2023 / 10:30 AM - 12:00 PM CET
Alessio Meloni, VP, Executive Partner, Gartner
Fabrizio Magnani, Sr Executive Partner, Gartner
Tom Fuller, Sr Executive Partner, Gartner
Reidar Hauge, Sr Executive Partner, Gartner
The IT operating model is made up of a number of key facets that need to evolve together as you mature I&T to support Digital Transformation. This workshop will enable you to assess your current enterprises’ I&T operating model maturity and receive a set of tactics tailored to design, implement and evolve their I&T operating model components to the next level.
Wednesday, 08 November, 2023 / 10:30 AM - 12:00 PM CET
Chris Wade, VP, Team Manager, Gartner
Johnnie Sorrell, Executive Partner, Gartner
Strategic cost optimization is not solely the finance department’s job. It requires a collaborative effort among functions and businesses, powered by standardized cost and performance management frameworks, a shared understanding of cost-to-value relationships and a consistent definition of success beyond cost savings. MSE CIO’s are challenged with trying to maintain existing services and deliver on digitalisation with increasing budget restrictions, they need to consider both departmental costs and efficiencies as well as how they could support wider efficiencies across the organisation. This ‘gamified’ experience is designed to demonstrate to MSE CIO’s the different scenarios they could be faced with and possible responses.
Wednesday, 08 November, 2023 / 12:00 PM - 12:30 PM CET
Simon Cushing, Sr Director Analyst, Gartner
Business performance depends upon a fleet of long-lived physical assets. This session demonstrates why intelligent assets are essential for maintaining operational excellence despite turbulent markets.
Wednesday, 08 November, 2023 / 12:00 PM - 12:30 PM CET
Lloyd Jones, Sr Director Analyst, Gartner
Utility performance and resilience is constrained by industrial assets with lifecycles measured in decades. Enable intelligent industrial assets to optimize asset portfolios in real time, to slash operating costs, improve performance and resilience. Learn how to move beyond reactive predictive analytics with intelligent operations.
Wednesday, 08 November, 2023 / 12:00 PM - 12:30 PM CET
Alan D. Duncan, Distinguished VP Analyst, Gartner
This session presents key findings of the 2023 Gartner CDAO Agenda Survey. Explore the business impact of the CDAO* role and/or the office of the CDAO. Understand the leadership traits of the most successful CDAOs and what distinguishes them from their peers.
Wednesday, 08 November, 2023 / 12:00 PM - 12:30 PM CET
Philip Allega, VP Analyst, Gartner
Successful enterprise architecture (EA) practices help their CIOs succeed. The mixture of aspirations, expectations, and perceptions can be an obstacle to successful use of the EA discipline and EA practitioners within the IT organization. Myth busting clears up confusion. Redefining the value expectation sets out new use cases for EA. Rebranding resets a differentiated EA identity for CIO success.
Wednesday, 08 November, 2023 / 12:00 PM - 12:30 PM CET
Tomas Nielsen, Distinguished VP Analyst, Gartner
Two out of three CEOs and three out of four business executives want to see more IT done in the business units. CIOs themselves report that IT spending outside of IT is approaching 30% of all IT spending. Based on a primary research study, this presentation will outline how CIOs should respond to this trend to maximize both business and IT success.
Wednesday, 08 November, 2023 / 12:00 PM - 12:30 PM CET
Remi Gulzar, Sr Director Analyst, Gartner
Managing the complexity across multiple product and platform workstreams requires focused and rapid decision making. CIOs must create “just enough” IT governance to cut through the complexity. This session will provide insights on creating the right level of IT governance that balances priorities across demand, capacity and value for execution success.
Wednesday, 08 November, 2023 / 12:00 PM - 12:45 PM CET
Ilona Hansen, VP Analyst, Gartner
Generative AI is a top-of-mind topic across the customer experience (CX) and CRM technology space. With CRM apps which are supporting CX initiatives being the most complex elements in IT portfolios, there's a natural link between generative AI and CX. This "ask the expert" session will allow participants to get answers from a Gartner analyst about how generative AI can enhance CX and support their CX strategy.
Wednesday, 08 November, 2023 / 12:00 PM - 12:45 PM CET
Daniel Sanchez Reina, VP Analyst, Gartner
This interactive discussion serves as a follow up to the Signature Series session, CIO and Technology Executive Agenda for 2024, presented earlier in the agenda. Come prepared to ask questions, and learn from those posed by your peers, regarding the findings from Gartner's CIO and Technology Executive survey as revealed this week at IT Symposium/Xpo.
Wednesday, 08 November, 2023 / 02:30 PM - 02:50 PM CET
Andrei Razvan Sachelarescu, Sr Principal, Advisory, Gartner
Process mining tools deliver visibility and insights to technology innovation leaders and their teams, enabling faster and smarter decisions, and stronger performance on an organization’s most critical priorities. In this session, we will examine these market forces and the leading enterprise vendors for such software.
Wednesday, 08 November, 2023 / 02:30 PM - 02:50 PM CET
Joachim Herschmann, VP Analyst, Gartner
Software engineering leaders have traditionally used a set of specialized DevOps tools for each phase of the application delivery value stream. A fragmented DevOps toolchain is challenging to integrate, manage and orchestrate. DevOps platform vendors aim to accelerate the delivery of customer value by offering a controlled, fully integrated set of capabilities with native support for orchestration.
Wednesday, 08 November, 2023 / 02:30 PM - 02:50 PM CET
Cathy Tornbohm, Distinguished VP Analyst, Gartner
Robotic process automation (RPA) continues to grow its footprint as organizations look for ways to improve operational efficiency and integrate digital business with legacy systems. This session offers a quick overview of the enterprise RPA vendors to help CIOs with their assessment.
Wednesday, 08 November, 2023 / 02:30 PM - 03:00 PM CET
Paul Proctor, Distinguished VP Analyst, Gartner
The top cybersecurity ask from boards is for peer comparison data. The metrics establish a baseline for peer comparison that is useful for guiding cybersecurity investments. Gartner is benchmarking protection-level outcomes that create a foundation for effective collaboration with boards of directors, CIOs and CFOs. See early insights from the first-generation benchmark and get a preview of the second generation.
Wednesday, 08 November, 2023 / 02:30 PM - 03:00 PM CET
Rob O'Donohue, VP Analyst, Gartner
Many talented neurodivergent people don’t end up maximizing their potential for happiness or success at work. Similarly, many organizations aren’t set up to support neurodivergent leaders and miss out on all that talent. This session will introduce best practices for organizations and individuals based on interviews with 12 neurodivergent executives and other neurodiversity research.
Wednesday, 08 November, 2023 / 02:30 PM - 03:00 PM CET
Bill Finnerty, VP, Team Manager, Gartner
Legacy modernization efforts have accelerated substantially amongst government. During this session we’ll explore the key trends, drivers and considerations for legacy modernization and how to build a strategic roadmap that positions organizations for successful digital execution into the future.
Wednesday, 08 November, 2023 / 02:30 PM - 03:00 PM CET
Kimberly Harris-Ferrante, Distinguished VP Analyst, Gartner
While CIOs rate customer experience as one of the top business priorities and goals of digital investments, strategies are not aligned with customer needs. The bar is rising quickly, and it is imperative that insurers adopt best practices in driving customer engagement to promote more customer value, secure relationships and prevent churn, and drive revenue growth. Rolling out new strategies such as dynamic engagement, panoptic personalization, behavioral modeling and prevention services are needed to fulfill this. This presentation will showcase Gartner data on what consumers want from insurers, providing recommendations on how to build channel and digital strategies to optimize client engagement.
Wednesday, 08 November, 2023 / 02:30 PM - 03:00 PM CET
Gabriele Rigon, Sr Principal Analyst, Gartner
Many AI use cases for climate-related sustainability have emerged, allowing organizations to improve efficiencies and generate value. The session will illustrate such use cases and real-world examples of AI employed for pursuing environmental sustainability. We will also cover the intrinsic carbon footprint of some specific AI tools, and how to mitigate it for achieving a reasonable trade-off with their usage.
Wednesday, 08 November, 2023 / 02:30 PM - 03:15 PM CET
Max Hammond, Sr Director Analyst, Gartner
How can retailers create profitable unified experiences that traverse online and offline channels?
We will discuss top practices to help retailers target front end customer processes for a unified experience, prioritize a customer-centric merchandising approach and improve collaboration to foster real-time data sharing.
Wednesday, 08 November, 2023 / 02:30 PM - 03:15 PM CET
Roger Caleya, Sr Director Analyst, Gartner
Midsize enterprise (MSE) IT teams struggle to apply product management, which can hinder their delivery of digital transformation. Bring your questions to this interactive session, and learn from those posed by your peers, as we discuss how MSE CIOs can benefit from a product management approach by using a hybrid model that focuses on a few products combined with flexible product teams.
Wednesday, 08 November, 2023 / 02:30 PM - 03:15 PM CET
Mbula Schoen, Sr Director Analyst, Gartner
Return-to-office mandates are increasingly more common. CIOs are seeking solutions to navigate a likely unpopular decision. Bring your questions to this facilitated, interactive session, and learn from those posed by your peers as we discuss how to design a return-to-office strategy that satisfies the organization, employees and managers and teams.
Wednesday, 08 November, 2023 / 02:30 PM - 03:15 PM CET
Lloyd Jones, Sr Director Analyst, Gartner
The energy transition will evolve in new and unexpected ways. How can you design for orchestration against evolving business strategies with adaptable, yet efficient IT? Can you pivot and flex systems to create competitive advantage? Bring your questions to this interactive session, and learn from questions posed by your peers, as we explore how to build agile business capabilities.
Wednesday, 08 November, 2023 / 02:30 PM - 04:30 PM CET
Eyad Tachwali, Sr Director, Advisory, Gartner
In an unpredictable and competitive IT labor market, traditional hiring and upskilling tactics can't keep up with technology demand. Learn how progressive MSE CIOs expand their resource choices by thinking beyond existing roles in their org chart. This interactive session will feature case studies and peer discussions on talent.
Wednesday, 08 November, 2023 / 03:15 PM - 03:45 PM CET
Paul Riley, Sr Director Analyst, Gartner
This session discusses how to implement and measure your higher education IT strategy and ensure delivery against mission-critical business priorities.
Wednesday, 08 November, 2023 / 03:15 PM - 03:45 PM CET
Pete Redshaw, VP Analyst, Gartner
Technologies impacting banking are moving at a blistering pace, from generative AI to web3. But the majority of innovation projects are not ultimately adopted by business stakeholders. This session provides the most compelling examples of innovation in banking that boost revenue growth and help customers and communities, and guidance on controllable levers for the CIO to boost the adoption of innovative new products by business partners.
Wednesday, 08 November, 2023 / 03:15 PM - 03:45 PM CET
Laurie Shotton, VP Analyst, Gartner
The rate of automation in insurance is high already. Focusing solely on efficiency will not meet the business objectives the industry needs in the future. Insurers need to focus on enabling autonomous processing in order to compete. This presentation will present a roadmap to becoming an autonomous insurer by leveraging advanced analytics, event technology, IoT and process-centric design for complex business processes.
Wednesday, 08 November, 2023 / 03:15 PM - 03:45 PM CET
Bill Finnerty, VP, Team Manager, Gartner
Governments must mature their approach to AI. Getting assurance, ethics and engineering of AI right is essential to any CIOs success with AI, but in government failure can have catastrophic impacts on society. This session will provide the key actions that government CIOs must take to get AI right.
Wednesday, 08 November, 2023 / 05:00 PM - 05:30 PM CET
Alicia Mullery, VP, Research, Gartner
Post pandemic shifts have undermined recent progress of representation of women in IT leadership positions. In this session, we use proprietary data from women CIOs to surface common challenges that impede women’s advancement to senior leadership roles and offer practical ideas that you can immediately implement to diversify the IT leadership bench and positively influence your corporate culture.
Wednesday, 08 November, 2023 / 05:00 PM - 05:30 PM CET
Alexander Buschek, Sr Director Analyst, Gartner
Midsize enterprise technology leaders must develop a holistic forward-looking vision that is secure, cost-effective, and resilient yet adaptive to business demands. In this session, we identify the trends and challenges impacting midsize enterprises and the actions to optimize operations and maximize their capacity for growth and transformation.
Wednesday, 08 November, 2023 / 05:00 PM - 05:30 PM CET
Tina Nunno, Distinguished VP Analyst, Gartner
The pandemic, geopolitical shifts and changing economic dynamics have created material changes in the boards of directors (aka, supervisory boards) priorities and composition. This session will share how CIOs can engage with their boards and demonstrate the strategic relevance of technology leadership regarding the issues that boards and their enterprises will care about the most in 2024.
Wednesday, 08 November, 2023 / 05:00 PM - 05:30 PM CET
Jaime Capella, Distinguished VP, Research, Gartner
Most senior executives want to lead digital initiatives, yet only 1 in 5 do so in ways that consistently deliver value. Rather than “sponsor” IT projects, these executives provide leadership and dedicate their own resources (not just IT’s) to building, implementing, and managing their business areas’ technology stack in partnership with IT. This session features new survey data on the C-Suite/CIO partnerships that maximize value from digital.
Wednesday, 08 November, 2023 / 05:00 PM - 05:30 PM CET
David Gregory, VP Analyst, Gartner
CIOs and CISOs are losing control as business leaders embrace digitalization, implying a shift in risk landscapes and risk appetites. Based on new primary research, this presentation will share the strategies and practices that security leaders are adopting in reaction to these seismic shifts.
Wednesday, 08 November, 2023 / 05:00 PM - 05:30 PM CET
David Groombridge, Distinguished VP Analyst, Gartner
Sovereign states like China, EU, US and Japan have digital and data strategies. Some are similar, some are divergent, and motivations differ. If you do business across jurisdictions your own digital and data strategy is out of date if it does not take sovereign digital strategies into account. This session will update you on what is going on and how to sidestep the greatest challenges.
Wednesday, 08 November, 2023 / 05:00 PM - 05:45 PM CET
Rachel Longhurst, Director, Advisory, Gartner
CIOs, business leaders and strategic portfolio leaders who partner and promote strategic portfolio management (SPM) can adapt their investment strategies at scale. Bring your questions to this interactive session and learn from those posed by your peers as we discuss how a powerful SPM capability enables enterprises to manage investment risk, pivot investments in unstable business climates, and provide solid strategy-to-execution alignment.
Wednesday, 08 November, 2023 / 05:00 PM - 05:45 PM CET
Moutusi Sau, VP, Team Manager, Gartner
Generative AI use cases in banking and insurance are on the rise. From selecting the next best action to preventing financial crimes to client segmentation, banking and insurance CIOs are aware of the power of generative AI to transform operations. This session will enable you to pose questions on generative AI in financial services to a Gartner expert and get practical answers to shape your exploration and adoption of generative AI.
Wednesday, 08 November, 2023 / 05:00 PM - 05:45 PM CET
Tori Paulman, Sr Director Analyst, Gartner
CIOs are battling inertia from remote work to motivate workers to return to the office. The push and pull between leaders and workers is central to the struggle. What do you have to do so that both sides win? Join this interactive session to get insights into what's worked for organizations to get employees engaged and energized to come back to the office.
Wednesday, 08 November, 2023 / 05:00 PM - 05:45 PM CET
Tomas Kienast, Director Analyst, Gartner
Generative AI is a top-of-mind topic across the enterprise applications space. With ERP apps being the most complex elements in IT portfolios, there's a natural link between the two themes. This session is aimed at addressing the main questions that CIOs have to decide on whether or not they should incorporate generative AI in their ERP strategies, sharing customer scenarios and vendor trends.
Thursday, 09 November, 2023 / 09:00 AM - 09:45 AM CET
Tal Ben-Shahar, Founder, Happiness Studies Academy,
What is the role of positive leadership in difficult times, when the present is challenging and the future uncertain? How is the science of happiness relevant to our personal lives today and to the way we lead our organizations? In this lecture, psychologist Dr. Tal Ben-Shahar discusses how leaders can create a positive environment that nurtures their inherent potential, as well as the potential in those with whom they work. Participants will receive evidence-based tools from the world of Leadership, Organizational Development and Positive Psychology that can help them flourish at home and at work, personally and professionally.
Thursday, 09 November, 2023 / 10:30 AM - 11:00 AM CET
Neil MacDonald, Distinguished VP Analyst, Gartner
Cloud security remains a top priority. This session summarizes the problems, processes, and emerging and evolving product types to address three key issues:
What are the unique risks associated with public cloud service providers, and how can they be controlled?
What are the unique security challenges of IaaS and PaaS and how can they be mitigated?
What are the unique control challenges of SaaS and how can they be addressed?
Thursday, 09 November, 2023 / 10:30 AM - 11:00 AM CET
Gabriela Vogel, Sr Director Analyst, Gartner
Gartner data shows that 1/3 of growth strategy failures come not from too much risk-taking but too little risk-taking. Worse, over time this approach can become ingrained into the culture of the enterprise and serve as a cloud layer over the growth potential of the business.
Thursday, 09 November, 2023 / 10:30 AM - 11:00 AM CET
Stewart Buchanan, VP Analyst, Gartner
Tech debt misses out on project funding, prioritized by value. To deliver value securely and reliably, essential updates need an operating budget. Or debt builds up until it bankrupts technology strategy.
Thursday, 09 November, 2023 / 10:30 AM - 11:00 AM CET
Dixie John, Sr Director Analyst, Gartner
Composable ERP is growing in importance among CIOs helping their organizations deal with the continuous business transformation imposed by current market conditions. This session presents the harsh reality of this approach and how to transform your ERP approach to navigate those challenges and turn them into a value driver for the organization.
Thursday, 09 November, 2023 / 10:30 AM - 11:00 AM CET
Bettina Tratz-Ryan, VP Analyst, Gartner
Digital will support the repositioning of the organization toward a sustainable and ESG-compliant organization. CIOs can use the digital accelerator in the short term to provide data that supports the business strategy and allows the business to report and minimize risk. In the longer term, the digital accelerator for sustainability reduces the footprint of IT and more importantly, reduces the footprint of the business.
Thursday, 09 November, 2023 / 10:30 AM - 11:15 AM CET
Michael Shanler, Distinguished VP Analyst, Gartner
Jeff Cribbs, Distinguished VP Analyst, Gartner
ck Andrade, Sr Director Analyst, Gartner
LLMs like ChatGPT have demonstrated surprising and significant capabilities across industries and are likely to be a standard feature of consumer and enterprise technology experiences in just a few years. Within healthcare and life sciences, LLMs’ achievements in demonstrating medical knowledge, engaging patient questions with empathy and insight, and parsing complex administrative scenarios have been remarkable. Attend this session for a conversation on early insights from this fast-moving space.
Thursday, 09 November, 2023 / 10:30 AM - 11:15 AM CET
Pieter den Hamer, VP Analyst, Gartner
This interactive discussion serves as a follow up to the Signature Series session, AI Joins the Team: “Hello World!”, presented earlier in the agenda. Come prepared to ask questions, and learn from those posed by your peers, regarding the compelling AI research revealed by Gartner this week at IT Symposium/Xpo.
Thursday, 09 November, 2023 / 10:30 AM - 12:00 PM CET
Vincent Hauteville, Sr Executive Partner, Gartner
Ulrich Kipp, Sr Executive Partner, Gartner
Ed Boris, Executive Partner, Gartner
Abdullah Alshamrani, Executive Partner, Gartner
In the digital era, business complexity and uncertainty are making innovation essential to success. Yet navigating the expanding landscape of innovation approaches can be intimidating. This workshop will introduce an innovation framework to design innovation roadmaps that deliver high-value business outcomes.
Thursday, 09 November, 2023 / 10:30 AM - 12:30 PM CET
Jaime Capella, Distinguished VP, Research, Gartner
Organizations’ growing reliance on digital capabilities has transformed how business leaders view their role in digital. This highly interactive two-hour research discussion will feature the results of a unique global survey of CxOs and P&L leaders on their digital leadership ambitions and case studies from leading CIOs. CIOs must build commitment to rethinking their role as they help their peers become effective digital leaders.
Thursday, 09 November, 2023 / 12:00 PM - 12:30 PM CET
Tina Nunno, Distinguished VP Analyst, Gartner
C-suite leadership dynamics can often make or break an enterprise. The ability of the executive team to behave as a team and work collaboratively when needed, while allowing individual executives such as CIOs to play to their strengths is essential. This presentation will reveal the results of a new survey of large enterprise C-suite leaders, and share what works and does not work for high performing C-suite teams.
Thursday, 09 November, 2023 / 12:00 PM - 12:30 PM CET
Leigh McMullen, Distinguished VP Analyst, Gartner
GenerativeAI is already changing things faster than most enterprises can keep up. While nobody can credibly predict a future evolving this quickly, Gartner's leading experts have developed four Scenarios that every CIO needs on their radar in regard to Generative AI, Cybersecurity and Digital Risk.
Thursday, 09 November, 2023 / 12:00 PM - 12:30 PM CET
Sarah Watt, VP Analyst, Gartner
Regulators are pushing enterprises to publish their CO2 emissions and many organizations have pledged to reach Net Zero emissions or to substantially reduce their greenhouse gas emissions. It's time for CIOs to step up and take a leadership role in designing and delivering the data and analytics capabilities to measure, model, and improve enterprise performance in achieving climate goals.
Thursday, 09 November, 2023 / 12:00 PM - 12:30 PM CET
Bryan Hayes, Sr Director Analyst, Gartner
Migrating IT from premise-based to cloud-hosted IT represents a fundamental digital change that will mandate a different level of budgeting, planning and cooperation between IT and finance leaders. The move to the cloud will significantly impact the financial operations of IT. CIOS must engage the CFO early in the planning process. The session will explore four conversations that every CIO should have with their CFO to set expectations and establish support for pending and expanding cloud migrations.
Thursday, 09 November, 2023 / 12:00 PM - 12:45 PM CET
Tony Sheehan, VP Analyst, Gartner
Higher education institutions have demonstrated immense creativity over the last three years – but sustained change needs work. Bring your questions to this interactive session to explore examples of how higher education has evolved, explored and delivered innovation in 2023. Review sector experiments and learn about good practices that can help you move the needle from isolated experiments toward approaches where impact can be sustained.
Thursday, 09 November, 2023 / 12:00 PM - 12:45 PM CET
Rene Buest, Sr Director Analyst, Gartner
David Groombridge, Distinguished VP Analyst, Gartner
Ongoing sovereignty and deglobalization trends require business decision makers to determine how to adapt business and IT operations to an environment characterized by incompatible protocols, digitally isolated consumer markets and restricted technology provision. In this session, we discuss how technology and service providers are responding to current circumstances and how business decision makers should handle these situations.
Thursday, 09 November, 2023 / 12:00 PM - 12:45 PM CET
Simon Cushing, Sr Director Analyst, Gartner
Strategic success in the oil and gas industry depends on flexible business models built on top of adaptable yet efficient IT. Bring your questions to this interactive session and learn from those posed by your peers as we explore the what, where and how of future IT operating models as technologies such as Generative AI change the game.
Thursday, 09 November, 2023 / 12:00 PM - 12:45 PM CET
James Ingham, VP Analyst, Gartner
Legacy modernization is listed as one of the top priorities for 2023. Replacing core systems is the "go to" discussion, but there are lots of reasons why alternatives should be examined. Bring your questions to this interactive session, and learn from those posed by your peers, as we discuss ways (other than core system replacement) that insurance companies can modernize legacy systems.
Thursday, 09 November, 2023 / 02:00 PM - 02:30 PM CET
Andrew Gianni, Director Analyst, Gartner
This session will present recommendations for implementing EA practices for smaller IT organizations with little to no capacity for dedicated architects.
Thursday, 09 November, 2023 / 02:00 PM - 02:30 PM CET
Rachel Longhurst, Director, Advisory, Gartner
What may have been once outlandish aspirations are driving today's innovators to success. This requires choosing, tracking and measuring initiatives by the benefit they bring and keeping strategic outcomes at the heart of everything you do. Join this session to learn how to use strategic portfolio management to orient your portfolio, teams and organization toward value as your guiding principle.
Thursday, 09 November, 2023 / 02:00 PM - 02:45 PM CET
Janelle Hill, Distinguished VP Analyst, Gartner
CIOs play a key role in mergers, acquisitions and divestitures, integrating (or disintegrating) operational processes, assets, systems and technologies. Beyond integration, CIOs can also support the deal in earlier stages of the M&A process. Some common questions are: What skill set will CIOs and their staff need at different points of the M&A process?; How can a CIO be an effective exec sponsor for a techquisition? Get answers to your questions in this group session.
Thursday, 09 November, 2023 / 02:00 PM - 02:45 PM CET
Ben Kaner, Sr Director Analyst, Gartner
This session will discuss where and how AI can help you deliver better services and how to do that in a way you, your organization and the public can trust.
Thursday, 09 November, 2023 / 02:45 PM - 03:15 PM CET
Philip Allega, VP Analyst, Gartner
Federated governance exposes tensions across corporate IT and the rest of the organization. Engagement in setting decision rights and understanding their impact upon whom can be challenging. This session reveals federated governance model best practices and rules of engagement. These practices define how and when the organization must work for the greater good and when uncoupling works best.
Thursday, 09 November, 2023 / 02:45 PM - 03:15 PM CET
Daniel Sanchez Reina, VP Analyst, Gartner
As a result of a recent study, we have identified the most effective allies to become a digital top performer enterprise and the fast-track actions you have to carry out for that purpose. The take-aways of this session will allow you to focus on those fast-tracks.
Thursday, 09 November, 2023 / 02:45 PM - 03:15 PM CET
Christian Hestermann, Sr Director Analyst, Gartner
During uncertain times, such as economic downturns, the application portfolio including ERP, CRM and others has an opportunity to optimize in order to gain and maintain digital traction. This presentation will outline a framework on how CIOs should decide between reconfiguring incrementally (right-sizing) or reconfiguring via a bolder, big-bang approach (supersizing). This will help CIOs and their digital leaders ensure that transformation still progresses while keeping at pace with the changing state of the enterprise.
Thursday, 09 November, 2023 / 02:45 PM - 03:15 PM CET
Roxane Edjlali, Sr Director Analyst, Gartner
Data ecosystems have emerged from the cloud service providers (CSPs) and independent software providers (ISVs). They offer an integrated set of tools for end-to-end data management for all data use cases. Data ecosystems will profoundly affect data and analytics strategy, vendor and product choices and management of systems, allowing CIOs to deliver agile data and analytics solutions with fewer, more efficient resources.
Thursday, 09 November, 2023 / 02:45 PM - 03:15 PM CET
Joanne Spencer, VP Analyst, Gartner
We live in an increasingly unpredictable world with a broad range of risks beyond cyber, including geopolitical, financial, environmental and labor shortages. However, CIOs are expected to deliver on mission-critical priorities — without exception.
This session will advise CIOs on addressing emerging IT vendor risks and establishing effective controls for their organization to build a resilient vendor ecosystem and avoid business disruption.
Thursday, 09 November, 2023 / 02:45 PM - 03:15 PM CET
Rene Buest, Sr Director Analyst, Gartner
Enterprises are rethinking their cloud strategies as the expected outcomes of their current cloud adoption are not meeting expectations. Industry cloud platforms are bridging the gap between technology investments and business outcomes. Learn how to leverage composable industry cloud platforms, a Gartner 2023 Top Strategic Technology Trend, to create value for your customers.
Thursday, 09 November, 2023 / 03:30 PM - 04:00 PM CET
Bern Elliot, Distinguished VP Analyst, Gartner
How can organizations increase their AI maturity level, find the next best actions and avoid common mistakes? Use Gartner AI maturity model and insights to accelerate and optimize your AI strategy and implementations, reduce risk, and get to scalability quicker in AI programs. Learn how advancing AI maturity is beneficial for the AI teams and for the business.
Thursday, 09 November, 2023 / 03:30 PM - 04:00 PM CET
Alexander Hoeppe, VP Analyst, Gartner
With more intelligent assets, smart machines and devices across the business, managing the software within is neglected. It falls between the cracks of IT management and physical plant management, causing cyber and operational risk to all companies. The influence of cloud and viruses extends far beyond the data center and into the mechanical world. This is not just in a few industries. Anyone with a factory, an elevator or an air conditioner has the same potential problem.
Monday, 06 November, 2023 / 10:00 AM - 10:45 AM CET
Gabriela Vogel, Sr Director Analyst, Gartner
Mary Mesaglio, Distinguished VP Analyst, Gartner
Generative AI has burst onto the scene, unleashing both possibilities and threats for CIOs everywhere and raising questions that range from the metaphysical (what does it mean to be human?) to the tactical (where and how should I use AI to create value and what are the risks?). The Gartner Opening Keynote will meet these questions head on to ensure CIOs stay out in front in this new era of human-machine relationships.
Monday, 06 November, 2023 / 11:30 AM - 12:00 PM CET
Brent Stewart, Sr Director Analyst, Gartner
UX designers consider myriad design principles, heuristics and tactics to create high-performing experiences. Without awareness of these standards, CIOs often fail to recognize and apply these best practices across their product portfolio, resulting in poor user experiences. This presentation provides CIOs with a "cheatsheet” of 7 design principles to elevate their UX and better achieve their strategic objectives.
Monday, 06 November, 2023 / 11:30 AM - 12:15 PM CET
Lorraine Sefolo, VP, Team Manager, Gartner
Nicola Mckenna, VP, Team Manager, Gartner
The most discussed topic of 2023 - share use cases on security, what have you done and what are you planning? Roundtable discussions are informal, allowing you to relax, share insights, challenges and learn lessons, experiences and approaches from your peers. Participation is required.
Monday, 06 November, 2023 / 11:30 AM - 12:15 PM CET
Ad Krikke, Executive Partner, Domains, Gartner
Alessia Marra, VP, Executive Partner, Gartner
This session is for insurance attendees. Roundtable discussions are informal, allowing you to relax, share insights, and challenges and learn lessons, experiences, and approaches from your peers. Participation is required.
Monday, 06 November, 2023 / 11:30 AM - 12:15 PM CET
Alessio Meloni, VP, Executive Partner, Gartner
Torbjørn Lussand, Executive Partner, Gartner
This session is for manufacturing attendees. Roundtable discussions are informal, allowing you to relax, share insights, and challenges and learn lessons, experiences, and approaches from your peers. Participation is required.
Monday, 06 November, 2023 / 11:30 AM - 12:15 PM CET
Patrik Ekström, VP, Executive Partner, Gartner
Abdullah Alshamrani, Executive Partner, Gartner
Cloud computing affects every aspect of IT and the business, so organizations need a strategy and decision process to manage its impacts. How has your Cloud strategy evolved, how do you see it changing? Roundtable discussions are informal, allowing you to relax, share insights, challenges and learn lessons, experiences and approaches from your peers. Participation is required.
Monday, 06 November, 2023 / 11:30 AM - 12:15 PM CET
David Redpath, VP, Executive Partner, Gartner
This session is for oil and gas attendees. Roundtable discussions are informal, allowing you to relax, share insights, and challenges and learn lessons, experiences and approaches from your peers. Participation is required.
Monday, 06 November, 2023 / 11:30 AM - 12:30 PM CET
Rob Wilkes, VP, Advisory, Gartner
SaaS delivery adoption continues, while many struggle to negotiate balanced contracts. This practical interactive clinic explains how to negotiate an optimal SaaS deal. Attend this session to learn the trends in SaaS contracting, how to identify and control hidden costs and what opportunities or risks lurk within SaaS agreements and how to achieve a more customer friendly deal.
Monday, 06 November, 2023 / 11:30 AM - 12:30 PM CET
Yoann Bianic, Director Analyst, Gartner
Cloud infrastructure and platform services contract negotiation involve substantial opportunities and risks. While the negotiation fundamentals are similar, each cloud vendor has specific commercials that clients need to fully understand. In this interactive clinic, we will review the critical steps for negotiations, vendor differences and similarities to be aware of when negotiating to achieve the most optimal contract.
Monday, 06 November, 2023 / 11:30 AM - 12:30 PM CET
Jan Cook, Sr Director Analyst, Gartner
As SAP continues to shift its business to the cloud, the complexity of negotiating with SAP only continues to increase. SAP customers have many strategic options, licensing models and risks to consider. This interactive clinic will provide you with indispensable insight to enable smarter decisions and stronger performance on your organization's upcoming SAP negotiations.
Monday, 06 November, 2023 / 11:30 AM - 12:30 PM CET
Simone Cleminson, Sr Principal, Advisory, Gartner
For many organizations, Microsoft is one of the largest spend IT vendors and is used by most organizations. As Microsoft is continually changing terms, products, and pricing, customers find contract negotiations and renewals challenging. This interactive clinic will provide advice on the major licensing changes, how to create leverage and how to plan effectively for Enterprise Agreement renewals.
Monday, 06 November, 2023 / 11:30 AM - 12:30 PM CET
Christopher Wiles, Sr Director Analyst, Gartner
This presentation highlights the differences as well as best practices for negotiations today in cloud-based contracting as compared to traditional IT contracts.
Monday, 06 November, 2023 / 02:45 PM - 03:15 PM CET
Yefim Natis, Distinguished VP Analyst, Gartner
The experience of recent business disruptions and the relentlessly increasing pace of business change spurred a wave of CIO initiatives for the platform and business modernization. The platforms and the applications are reviewed, and their architecture revisited with an eye on greater agility. In this presentation learn how the CIOs' modernization initiatives lead their organizations to democratize, build composable, and decide in real-time.
Monday, 06 November, 2023 / 02:45 PM - 03:15 PM CET
Tina Nunno, Distinguished VP Analyst, Gartner
One of the greatest challenges for any executive, including CIOs, is leading up to influence the CEO, and across with other C-level peers. Leadership and decision frameworks can help improve executive influence and accelerate high-quality executive decision making. This session will focus on some of the most powerful leadership frameworks and how CIOs can use them.
Monday, 06 November, 2023 / 02:45 PM - 03:30 PM CET
Reidar Hauge, Sr Executive Partner, Gartner
Marcus Judge, Sr Executive Partner, Gartner
This session is for utility attendees. Roundtable discussions are informal, allowing you to relax, share insights, and challenges and learn lessons, experiences, and approaches from your peers. Participation is required.
Monday, 06 November, 2023 / 02:45 PM - 03:30 PM CET
Talmor Margalit, Executive Partner, Gartner
Nikolaus Bubner, Sr Executive Partner, Gartner
This session is for public sector attendees. Roundtable discussions are informal, allowing you to relax, share insights and challenges, and learn your peers' lessons, experiences, and approaches. Participation is required.
Monday, 06 November, 2023 / 02:45 PM - 03:30 PM CET
Cristina Magdalena, Executive Partner, Gartner
Martín Piqueras, Executive Partner, Gartner
This session is for banking attendees. Roundtable discussions are informal, allowing you to relax, share insights, and challenges and learn lessons, experiences, and approaches from your peers. Participation is required.
Monday, 06 November, 2023 / 04:30 PM - 05:00 PM CET
Peter Skyttegaard, VP Analyst, Gartner
A common reaction to times of disruption and uncertainty is to pause innovation initiatives, in particular reducing efforts on innovation labs. Actually, a well-organized innovation lab can become a critical ingredient to survive and thrive, as it reveals new opportunities to generate business success. In this session, we will discuss the key steps of building an innovation lab, through an effective operating model, along with real-time examples of an organization that has successfully leveraged them to be prepared for uncertainties.
Monday, 06 November, 2023 / 04:30 PM - 05:00 PM CET
Bart Willemsen, VP Analyst, Gartner
The pervasive adoption of ChatGPT woke us up to the urgent need to tackle AI risks and security head-on.
AI compromises — whether benign or malicious — lead to organizational harm and losses, such as theft of intellectual property, or compromise of sensitive data. Gartner presents a framework for managing AI trust, risk and security, including new processes and tools required to mitigate potential harm.
Monday, 06 November, 2023 / 04:30 PM - 05:00 PM CET
Hanna Hennig, CIO, Siemens AG
Join us to explore how IT enables industry to speed up the steps that it takes to move from today’s well-automated production to tomorrow’s adaptive, more autonomous– and at the same time, sustainable– way to produce. Hanna Hennig shares insights and lessons learned from the journey in this multidimensional session.
Monday, 06 November, 2023 / 04:30 PM - 05:00 PM CET
Bettina Tratz-Ryan, VP Analyst, Gartner
Alicia Mullery, VP, Research, Gartner
Gabriela Vogel, Sr Director Analyst, Gartner
Women are often told we need to "do more" to advance our careers. We are told to be more confident, to ask for that promotion, to adjust to the leadership culture. But research shows women already ARE doing more to get ahead. In this panel, Gartner experts will explore how you can evaluate when the lack of support for your career is out of your own decision control, but rather is the responsibility of the environment that needs to "do more" for women. We'll look at ways to respond to that environment and make sure that you don't sacrifice your identity and get "stuck" somewhere you don't want to be.
Join us afterward for a networking event where you are invited to explore and exchange a workplace identity. This reception is open and welcoming of ALL genders and identities.
Monday, 06 November, 2023 / 04:30 PM - 05:00 PM CET
Philip Dawson, VP Analyst, Gartner
As a majority of IT projects move to cloud delivery, you must overcome and manage 3 hurdles that inhibit cloud acceptance. These are (1) overcoming more complex cloud platform packaging, (2) reducing IT budgets, but increasing IT subscriptions (3) shortening lifecycles, technical debts decrease but offset price goes up! This pragmatic session shows how clients must manage more disruptive cloud forces.
Monday, 06 November, 2023 / 04:30 PM - 05:15 PM CET
Stephane Datain, Executive Partner, Gartner
Nicola Mckenna, VP, Team Manager, Gartner
This session is for healthcare attendees. Roundtable discussions are informal, allowing you to relax, share insights, and challenges and learn lessons, experiences, and approaches from your peers. Participation is required.
Monday, 06 November, 2023 / 04:30 PM - 05:15 PM CET
Tom Fuller, Sr Executive Partner, Gartner
Gabriele Lupo, Sr Executive Partner, Gartner
This session is for Retail attendees. Roundtable discussions are informal, allowing you to relax, share insights, and challenges and learn lessons, experiences, and approaches from your peers. Participation is required.
Monday, 06 November, 2023 / 04:30 PM - 05:15 PM CET
Marcus Judge, Sr Executive Partner, Gartner
Christian Terfloth, Executive Partner, Gartner
IT leaders should focus on building their digital foundations with broad sets of technologies and services that can create and manage digital solutions, services and experiences. These foundations, supported by principles, processes, and governance, enable the business to deliver customer value. How well are your foundations set up to enable Digital transformation? Roundtable discussions are informal, allowing you to relax, share insights and challenges, and learn your peers' lessons, experiences, and approaches. Participation is required.
Monday, 06 November, 2023 / 04:30 PM - 05:15 PM CET
Fabrizio Magnani, Sr Executive Partner, Gartner
Johnnie Sorrell, Executive Partner, Gartner
This session is for higher education attendees. Roundtable discussions are informal, allowing you to relax, share insights, challenges and learn lessons, experiences and approaches from your peers. Participation is required.
Tuesday, 07 November, 2023 / 09:00 AM - 09:45 AM CET
Erik Brynjolfsson, Senior Fellow at the Stanford Institute for Human-Centered Artificial Intelligence (HAI) and Director of the Stanford Digital Economy Lab,
AI has crossed an important threshold where it can do many tasks better than humans, and opening up opportunities that ever existed before for humans and machines working together. Senior executives need to fundamentally rethink their business strategy, leadership and technology innovation. Drawing on his research at MIT and Stanford, as well as case examples, Professor Brynjolfsson will discuss the implications for productivity, the future of work, creating value and what to do next.
Tuesday, 07 November, 2023 / 10:30 AM - 11:00 AM CET
Mbula Schoen, Sr Director Analyst, Gartner
A lack of data-driven insights into the IT labor market and what candidates seek results in wasted recruiting efforts, a slim pipeline of mediocre talent and stalled digital initiatives, all at a cost to the organization. In this session, CIOs will learn how to apply five effective strategies to attract top talent and fill open positions.
Tuesday, 07 November, 2023 / 10:30 AM - 11:00 AM CET
Arnaud Tanguy, Group Chief Security Officer, AXA
It is increasingly common for Information Security teams to break free from their Information Technology roots, becoming independent functions that can more effectively serve the entire organization on all aspects of business resilience. AXA are one organization who have made such a change, converging information security and physical security with governance, advisory and assurance activities into a single function that can effectively serve both group-level and divisional entities.
Tuesday, 07 November, 2023 / 10:30 AM - 11:00 AM CET
Monika Sinha, VP Analyst, Gartner
CIOs often ask, "How do I prepare my IT organization to provide value across an ever-changing business?" The IT organization must be ready to continuously evolve products, platforms, governance and teams as they quickly execute value for the enterprise. This session will discuss how CIOs proactively shift the IT operating model to address and adapt for the future.
Tuesday, 07 November, 2023 / 10:30 AM - 11:00 AM CET
Graham Waller, Distinguished VP Analyst, Gartner
This data-driven session unveils IT employees’ top drivers of productivity that are not currently being fulfilled. It provides 5 practical CIO actions that boost IT productivity without piling more work and more hours on employees. While the focus is on improving IT employee and team productivity, CIOs can also use the blueprint to impact knowledge worker productivity across the enterprise.
Tuesday, 07 November, 2023 / 10:30 AM - 11:15 AM CET
Alessia Marra, VP, Executive Partner, Gartner
Christian Terfloth, Executive Partner, Gartner
Ongoing changes have resulted in employee burnout from work overload, eroded trust and a lost sense of purpose. What have you done to re-engage employees? Roundtable discussions are informal, allowing you to relax, share insights and challenges, and learn your peers' lessons, experiences, and approaches. Participation is required.
Tuesday, 07 November, 2023 / 10:30 AM - 11:15 AM CET
Eric Lafarge, Sr Executive Partner, Gartner
Philippe Coffyn, Executive Partner, Gartner
Roundtable discussions are informal, allowing you to relax, share insights and challenges, and learn your peers' lessons, experiences, and approaches. Participation is required.
Tuesday, 07 November, 2023 / 10:30 AM - 11:30 AM CET
Rob Wilkes, VP, Advisory, Gartner
Oracle projects its cloud will drive twice the current revenue per customer placing increasing pressure on its customers to negotiate effective agreements. Oracle customers have many strategic options and risks to evaluate for both on-premises and cloud deployments. This interactive clinic will provide you with indispensable insight to enable smarter decisions and stronger performance on your organization’s Oracle negotiations.
Tuesday, 07 November, 2023 / 12:00 PM - 12:30 PM CET
Donna Scott, Distinguished VP Analyst, Gartner
Business architecture is a discipline that provides methodologies to analyze and improve the enterprise’s business model (or mission model for public sector) and the operating model to deliver on it. By marrying CIOs understanding of business operations with business architecture and data & analytics, CIOs can increase the impact IT has on the enterprise and drive the right investments to achieve the enterprise’s strategic ambitions.
Tuesday, 07 November, 2023 / 12:00 PM - 12:30 PM CET
Shanna Grafeld, Principal Analyst, Gartner
Culture hacking allows an organization to make rapid changes in their internal culture. This session will cover the culture of sustainability and how to design hacks to embed sustainability throughout enterprise culture. Thereby accelerating progress towards sustainability goals.
Tuesday, 07 November, 2023 / 12:00 PM - 12:30 PM CET
David Knott, Chief Technology Officer, Cabinet Office
Stefan Latuski, CIO, Bundesagentur für Arbeit
Annelie Lundqvist, VP, Team Manager, Gartner
Join a panel of your peers from Government for lively panel discussion.
This session will explore what current practices are being used to set the stage for enabling what the future of government looks like and what CIOs need to stop, start and continue.
Tuesday, 07 November, 2023 / 12:00 PM - 12:45 PM CET
Tori Paulman, Sr Director Analyst, Gartner
Leaders ensure all team members are treated equitably, feel a sense of belonging and value, and have the resources and support they need. This roundtable will explore the experiences of LGBTQ+ identifying CIOs, IT leaders and employees and provide advice on how CIOs can act as supportive leaders and allies. Roundtable discussions are informal, allowing you to relax, share your experiences and learn from your peers. Come prepared to participate!
Tuesday, 07 November, 2023 / 12:00 PM - 12:45 PM CET
Talmor Margalit, Executive Partner, Gartner
The digital age requires refocusing governance styles and mechanisms to ensure the right decisions are made effectively. CIOs must recompose traditional enterprise governance mechanisms to become more adaptive. Roundtable discussions are informal, allowing you to relax, share insights, challenges and learn lessons, experiences and approaches from your peers. Participation is required.
Tuesday, 07 November, 2023 / 12:00 PM - 12:45 PM CET
Marianne De Muynck, Executive Partner, Gartner
Richard Webb, Sr Executive Partner, Gartner
A rip-and-replace approach to modernizing applications can be highly disruptive to the organization in terms of cost, risk, time and impact. These factors often outweigh the potential benefits. What approaches have you taken with legacy applications in your digital transformation? Roundtable discussions are informal, allowing you to relax, share insights, challenges and learn lessons, experiences and approaches from your peers. Participation is required.
Tuesday, 07 November, 2023 / 12:00 PM - 01:00 PM CET
Hannah Decker, Director Analyst, Gartner
Salesforce has become one of the largest vendors in the application ecosystem, with increasing product offerings and a broad array of subscription options. This interactive clinic will provide attendees with strategies and tactics to negotiate the best deal and mitigate risks when contracting with Salesforce.
Tuesday, 07 November, 2023 / 02:30 PM - 03:00 PM CET
Janelle Hill, Distinguished VP Analyst, Gartner
Constantly evolving strategic priorities requires CIOs to balance execution across the IT and enterprise operating models. To leverage execution success, CIOs need to understand dependencies between operating models, clarify capabilities and influence engagement. This session will help all leaders understand how these operating models connect to orchestrate operational success.
Tuesday, 07 November, 2023 / 02:30 PM - 03:15 PM CET
Karena Freeman, Sr Executive Partner, Gartner
Gro Jeanette Iversen, Executive Partner, Gartner
For women in technology, when it comes to lifting your voice as a leader, it’s not just about leaning in, it’s about harnessing your power and confidence to communicate your unique value. Come to the roundtable to share self-promotion tools, techniques, and best practices with your peers.
Tuesday, 07 November, 2023 / 02:30 PM - 03:15 PM CET
Ed Boris, Executive Partner, Gartner
Greg Mitchell, Executive Partner, Gartner
Generative AI has the potential to transform enterprise applications, but there are risks, especially in MSE organisations. As an MSE CIO how have you approached the opportunities and risks of GenAI? Roundtable discussions are informal, allowing you to relax, share insights, challenges and learn lessons, experiences and approaches from your peers. Participation is required.
Tuesday, 07 November, 2023 / 02:30 PM - 03:30 PM CET
Jan Cook, Sr Director Analyst, Gartner
This session will cover what IT leaders need to know when entering contract negotiations with ServiceNow: understand the vendor's strategy, prepare for its negotiation tactics, and how to develop a negotiation strategy.
Tuesday, 07 November, 2023 / 02:30 PM - 03:30 PM CET
Yoann Bianic, Director Analyst, Gartner
This clinic is an interactive session that will walk through how to use 10 powerful negotiation tips, tactics, and tricks (the “TTTs”) as an integral part of the negotiation planning process. These 10 TTTs can serve as your negotiation playbook for all major technology negotiations for cost optimization and risk mitigation. Attendees will receive ready-to-use templates and checklists to put these 10 TTTs in action in their organizations.
Tuesday, 07 November, 2023 / 02:30 PM - 03:30 PM CET
Simone Cleminson, Sr Principal, Advisory, Gartner
For many organizations, Microsoft is one of the largest spend IT vendors and is used by most organizations. As Microsoft is continually changing terms, products, and pricing, customers find contract negotiations and renewals challenging. This interactive clinic will provide advice on the major licensing changes, how to create leverage and how to plan effectively for Enterprise Agreement renewals.
Tuesday, 07 November, 2023 / 04:30 PM - 05:15 PM CET
Peter Hinssen, Entrepreneur, Keynote Speaker and Author, nexxworks
We’re at a crossroads. Certainly since the COVID-19 crisis but even before that, we have been evolving into a world with many new types of disruptions. There’s this potent cocktail of global platforms, information, intelligence, and automation that is accelerating the pace of change. But technology is no longer the biggest driver of disruption. What’s coming at us is ecological, biological, societal and geopolitical in nature and this is just the beginning. These many disruptions are going to evolve into seismic shocks that will completely overturn how we live and work. Think about the rising sea levels we might experience the next decades. Or pandemics like COVID-19. Or the cold (trade) war between the US and China.
What we have to do now is prepare our organizations for these seismic shocks and their ensuing systemic shifts. Prepare them for an unpredictable world. Continuously changing consumer behavior, for instance, triggered a new way of performing business on the edge, permanently adapting. And so we have to become agile in capacity and resources. And this also means that we need a different type of skillset, different types of people and different types of organizations. Financial performance, too, has shifted, to one that is much more fluid and suitable for uncertainty.
This is a world in permanent flux. One where ‘normal’ keeps getting redefined. Are you ready for that? Is your organization? In this keynote, Peter Hinssen uncovers how companies, leaders and employees will need to adapt to survive and thrive in the Never Normal.
Wednesday, 08 November, 2023 / 09:00 AM - 09:45 AM CET
Martina Navratilova, Tennis Legend & Hall of Famer, Speaker, Media Personality, Author,
Mary Mesaglio, Distinguished VP Analyst, Gartner
Martina Navratilova, tennis player extraordinaire, took women’s tennis to a new level with her speed, determination and agility. She won the Wimbledon women’s singles title a record nine times and has been described by many as “the greatest singles, doubles, and mixed doubles player who’s ever lived”. In all, Navratilova has won 18 Grand Slam singles titles, 31 Grand Slam women’s doubles titles (an all-time record), and 10 Grand Slam mixed doubles titles; in total she has won 59 Grand Slam titles. On and off the court Martina has been a trailblazer and portrait of courage. We’ll discuss the methods she used throughout her career attain and sustain peak performance, adapt, and turn adversity into advantage on the path to victory.
Wednesday, 08 November, 2023 / 10:30 AM - 11:00 AM CET
Donna Scott, Distinguished VP Analyst, Gartner
According to Gartner’s 2023 board of directors survey, 89% of boards see digital as implicit to growth strategies, yet just 19% have seen progress toward their digital transformation goals. The enterprise lacks agility and speed in its management capabilities such as strategy, governance, program management, product management, and multidisciplinary delivery. This session will explore how CIOs can move digital transformation forward by applying agile principles across the enterprise.
Wednesday, 08 November, 2023 / 10:30 AM - 11:00 AM CET
Will Grant, Sr Director Analyst, Gartner
CIOs recognize that digital products are the "face" of your organization and the "last mile" of customer experience delivery. Research shows that design-led companies outperform the S&P 500 by 200% by relentlessly focusing on customers.
Design thinking is a deceptively-simple, powerful technique to transform the way your product teams think about serving customers, not internal stakeholders.
Wednesday, 08 November, 2023 / 10:30 AM - 11:15 AM CET
Cristina Magdalena, Executive Partner, Gartner
Ed Boris, Executive Partner, Gartner
Defining, measuring and communicating the business value of IT is challenging for many CIOs who commonly struggle to tell a value story that resonates with their business leadership, supports decision making or aligns to their primary objectives or concerns. How have you articulated a technology value story with your CFO and Executive, what has worked and what hasn’t? Roundtable discussions are informal, allowing you to relax, share insights, challenges and learn lessons, experiences and approaches from your peers. Participation is required.
Wednesday, 08 November, 2023 / 10:30 AM - 11:15 AM CET
Nick Palmer, Sr Executive Partner, Gartner
Victor Jachens, Executive Partner, Gartner
Should CIOs push digital transformation out to the business or facilitate executive stakeholders achieving their strategic goals through technology and data? Roundtable discussions are informal, allowing you to relax, share insights and challenges, and learn lessons, experiences and approaches from your peers. Participation is required.
Wednesday, 08 November, 2023 / 10:30 AM - 11:30 AM CET
Yoann Bianic, Director Analyst, Gartner
Cloud infrastructure and platform services contract negotiation involve substantial opportunities and risks. While the negotiation fundamentals are similar, each cloud vendor has specific commercials that clients need to fully understand. In this interactive clinic, we will review the critical steps for negotiations, vendor differences and similarities to be aware of when negotiating to achieve the most optimal contract.
Wednesday, 08 November, 2023 / 10:30 AM - 11:30 AM CET
Rob Wilkes, VP, Advisory, Gartner
SaaS delivery adoption continues, while many struggle to negotiate balanced contracts. This practical interactive clinic explains how to negotiate an optimal SaaS deal. Attend this session to learn the trends in SaaS contracting, how to identify and control hidden costs and what opportunities or risks lurk within SaaS agreements and how to achieve a more customer friendly deal.
Wednesday, 08 November, 2023 / 12:00 PM - 12:30 PM CET
Lily Mok, VP, Team Manager, Gartner
Amidst continued economic disruption, labor market volatility and the ever-increasing pace of business change, the market for top tech talent remains dynamic. CIOs and IT leaders must account for these factors to maximize the relevance and cost-effectiveness of rewards for attracting and retaining tech talent. This session will prepare you to work with your HR leaders to create an IT compensation strategy responsive to the current tech talent crunch while maintaining sustainability in an uncertain future.
Wednesday, 08 November, 2023 / 12:00 PM - 12:45 PM CET
Melanie Juul Schroder, Sr Executive Partner, Gartner
Marianne De Muynck, Executive Partner, Gartner
What is an ally, do they really help in our career and if so, how do we identify one? This roundtable will focus on the importance of allyship as well as sharing best practices on how to build and leverage this critical partnership.
Wednesday, 08 November, 2023 / 12:00 PM - 12:45 PM CET
Abed Ajraou, Executive Partner, Domains, Gartner
Manuel Torres Nunez, Executive Partner, Gartner
How are you ensuring your D&A strategy maximizes business value? Roundtable discussions are informal, allowing you to relax, share insights, challenges and learn lessons, experiences and approaches from your peers. Participation is required.
Wednesday, 08 November, 2023 / 12:00 PM - 01:00 PM CET
Jan Cook, Sr Director Analyst, Gartner
As SAP continues to shift its business to the cloud, the complexity of negotiating with SAP only continues to increase. SAP customers have many strategic options, licensing models and risks to consider. This interactive clinic will provide indispensable insight to enable smarter decisions and stronger performance on your organization's upcoming SAP negotiations.
Wednesday, 08 November, 2023 / 12:00 PM - 01:00 PM CET
Yoann Bianic, Director Analyst, Gartner
This clinic is an interactive session that will walk through on how to use 10 powerful negotiation tips, tactics and tricks (the “TTTs”) as an integral part of the negotiation planning process. These 10 TTTs can serve as your negotiation playbook for all major technology negotiations for cost optimization and risk mitigation. Attendees will receive ready-to-use templates and checklists to put these 10 TTTs in action in their organizations.
Wednesday, 08 November, 2023 / 01:00 PM - 01:30 PM CET
Tori Paulman, Sr Director Analyst, Gartner
This session provides insights from the digital worker survey about digital workers' sentiments and behavior toward the technology that they employ. In addition, this session will provide insights into digital workers' preferences on places to work, applications and devices to use, collaboration methods (meetings), and work culture.
Wednesday, 08 November, 2023 / 01:00 PM - 01:30 PM CET
Jeremy D'Hoinne, VP Analyst, Gartner
Zero trust is a popular buzzword in the cybersecurity industry, but this is a confusing and misleading term. This presentation demystifies the concept and makes it relatable for everyone. Attendees will understand the origin of zero trust, get answers to some frequently asked questions by Gartner clients and understand how zero trust benefits them.
Wednesday, 08 November, 2023 / 01:00 PM - 01:30 PM CET
Milind Govekar, Distinguished VP Analyst, Gartner
To accelerate the adoption of digital innovation based on cloud, organizations have to look beyond technology toward operating models. A cloud center of excellence is just the seed for a transformative journey towards a cloud-enabled I&T operating model that better empowers the business.
Wednesday, 08 November, 2023 / 01:00 PM - 01:30 PM CET
Hayriye Karadeniz, Digital Products & Services Platform Lead (CDO & CIO), Ford Otomotiv Sanayi A.Ş.
In today's rapidly evolving world, it is high time for organizations and leaders to wholeheartedly embrace and normalize the presence of women in technology. The impact of strong female leaders extends far beyond their immediate spheres, as they serve as powerful role models who inspire individuals of all genders. Together, let's shatter the barriers and forge a new era of gender equality in the world of technology.
Join this session as Hayriye Karadeniz, CIO & CDO of Ford Otosan in Turkiye, shares insights as a woman leading in the technology industry on how she influencer her team, her company, and the tech community at large.
Wednesday, 08 November, 2023 / 02:30 PM - 03:15 PM CET
Richard Webb, Sr Executive Partner, Gartner
Victor Jachens, Executive Partner, Gartner
In this peer discussion, you will share your experience and hear from others how to facilitate the conversations to capture value for an ERP business case. Roundtable discussions are informal, allowing you to relax, share insights, challenges and learn lessons, experiences and approaches from your peers. Participation is required.
Wednesday, 08 November, 2023 / 02:30 PM - 03:15 PM CET
Alexandrina Scorbureanu, Executive Partner, Gartner
Gro Jeanette Iversen, Executive Partner, Gartner
Melanie Juul Schroder, Sr Executive Partner, Gartner
Galith Nadbornik, VP Service Delivery, Gartner
Join us in this large-scale roundtable to discuss the most important topics for women in tech and build your network! Whether you are a woman in tech or an ally to a woman in tech, you are welcome to join this session. Our executive partners will facilitate the discussions around the tables.
Wednesday, 08 November, 2023 / 02:30 PM - 03:30 PM CET
Hannah Decker, Director Analyst, Gartner
Salesforce has become one of the largest vendors in the application ecosystem, with increasing product offerings and a broad array of subscription options. This interactive clinic will provide attendees with strategies and tactics to negotiate the best deal and mitigate risks when contracting with Salesforce.
Wednesday, 08 November, 2023 / 03:15 PM - 03:45 PM CET
Jason Wong, Distinguished VP Analyst, Gartner
More and more business technologists are building critical digital capabilities, yet most organizations don't have a formal approach to managing and cultivating their talent. CIOs must lead their business partners in organizing and fostering an internal marketplace that effectively trains and allocates business technologist talent to maximize their potential.
Wednesday, 08 November, 2023 / 03:15 PM - 03:45 PM CET
Sunil Srivastava, CTO & SVP, Pandora
Pandora embarked on its digital transformation by re-thinking its approach to data, integrations, and analytics. Join this session with Sunil Srivastava ,CTO Pandora, with their journey to establishing a common data fabric to improve data quality, governance, and ownership.
Wednesday, 08 November, 2023 / 05:00 PM - 05:30 PM CET
Martin Jackson, Head of Strategy and Product Management, Northumbrian Water Group
Northumbria Water Group has an ambition to be the most digital water company in the world. A leading water utility based in the UK, their story follows how they radically shifted their entire digital operating model to a product management way of working, unlocking the full potential from their portfolio of digital technologies and reaching the top of UK water industry for customer experience. Join this session to learn how they sold the benefits of product management to their senior stakeholders, enabled the shift with new capabilities, and focused on digital dexterity and fusion team building to achieve success and transform their business.
Wednesday, 08 November, 2023 / 05:00 PM - 05:30 PM CET
Bryan Hayes, Sr Director Analyst, Gartner
CIOs continue to experience cost pressures due to their geography or global pressures. This session provides new insights into the pitfalls mature organizations avoid and how they optimize their costs more effectively.
Wednesday, 08 November, 2023 / 05:00 PM - 05:45 PM CET
Doris Partel, Executive Partner, Gartner
Melanie Juul Schroder, Sr Executive Partner, Gartner
Often we find we must act with power to get things done — especially in a technical, male-dominated workplace. What does power mean in this kind of setting and why is it important? And how can someone with a different leadership style maintain their power and influence, while also staying true to themselves? Come to this roundtable to share experiences and strategies for leadership in male-dominated environments with your peers.
Thursday, 09 November, 2023 / 09:00 AM - 09:45 AM CET
Tal Ben-Shahar, Founder, Happiness Studies Academy,
What is the role of positive leadership in difficult times, when the present is challenging and the future uncertain? How is the science of happiness relevant to our personal lives today and to the way we lead our organizations? In this lecture, psychologist Dr. Tal Ben-Shahar discusses how leaders can create a positive environment that nurtures their inherent potential, as well as the potential in those with whom they work. Participants will receive evidence-based tools from the world of Leadership, Organizational Development and Positive Psychology that can help them flourish at home and at work, personally and professionally.
Thursday, 09 November, 2023 / 10:30 AM - 11:00 AM CET
Michael Chiu, Distinguished VP Analyst, Gartner
The customer experience (CX) is typically additive. But another path to CX improvement is via subtraction. What can you remove from your CX to make it better? What blockers are preventing a better CX, and how can you eliminate those blockers? How do you utilize a "stop doing" list? This session explains how to effectively utilize subtraction to improve your CX.
Thursday, 09 November, 2023 / 10:30 AM - 11:00 AM CET
Hung LeHong, Distinguished VP Analyst, Gartner
Benchmarking your digital execution KPIs against industry peers provides an objective fact base to gauge competitive position, and to identify and launch initiatives that can be quantified and optimized. Learn how to continuously optimize and improve IT operations and digital platforms in order to achieve your strategic digital priorities. Ready to quickly benchmark your digital execution against industry peers? Answer 5 KPI questions via the Rapid Digital Execution Scorecard for immediate results. Open the second PDF and click the blue Launch button to get started.
Thursday, 09 November, 2023 / 10:30 AM - 11:15 AM CET
Eric Lafarge, Sr Executive Partner, Gartner
Pawel Bialka, Executive Partner, Gartner
Beyond the media hype, CIOs need to know how AI factors into business value, risk, talent, and investment priorities, and what’s on the horizon. In this fast-evolving space, what have you done to help your organization? Roundtable discussions are informal, allowing you to relax, share insights and challenges, and learn your peers' lessons, experiences, and approaches. Participation is required.
Thursday, 09 November, 2023 / 10:30 AM - 11:15 AM CET
Lucette Darrigade, Sr Executive Partner, Gartner
Doris Partel, Executive Partner, Gartner
Over the past few years, board opportunities for women, as well as for underrepresented minorities and younger people have increased. Join in the conversation and hear proven approaches to exploring opportunities that could jump start your efforts that lead to board membership.
Thursday, 09 November, 2023 / 10:30 AM - 11:30 AM CET
Yoann Bianic, Director Analyst, Gartner
This clinic is an interactive session that will walk through how to use 10 powerful negotiation tips, tactics, and tricks (the “TTTs”) as an integral part of the negotiation planning process. These 10 TTTs can serve as your negotiation playbook for all major technology negotiations for cost optimization and risk mitigation. Attendees will receive ready-to-use templates and checklists to put these 10 TTTs in action in their organizations.
Thursday, 09 November, 2023 / 10:30 AM - 11:30 AM CET
Rob Wilkes, VP, Advisory, Gartner
SaaS delivery adoption continues, while many struggle to negotiate balanced contracts. This practical interactive clinic explains how to negotiate an optimal SaaS deal. Attend this session to learn the trends in SaaS contracting, how to identify and control hidden costs and what opportunities or risks lurk within SaaS agreements and how to achieve a more customer friendly deal.
Thursday, 09 November, 2023 / 12:00 PM - 12:30 PM CET
Eyad Tachwali, Sr Director, Advisory, Gartner
Digital initiatives stall when there is unclear leadership or ineffective checks and balances. As CIOs at midsize enterprises are expected to work closely with the executive suite, it is important to understand where and how to best allocate their resources. Join this breakout to review MSE benchmarks and best practices on digital leadership.
Thursday, 09 November, 2023 / 12:00 PM - 12:30 PM CET
Jason Wong, Distinguished VP Analyst, Gartner
Citizen technologists play a crucial role in contributing to an organization’s low-code automation and development efforts. This session guides CIOs and software engineering leaders in creating an adaptive governance model to identify the unique needs of every organization, select the right mix of tools and scale citizen development programs to drive business innovation.
Thursday, 09 November, 2023 / 02:00 PM - 02:30 PM CET
Bart Willemsen, VP Analyst, Gartner
Privacy has been the biggest catalyst for change in data governance over the past five years. This session will dive into the top trends and technologies, and separate the hype from substance. Come get a sneak peek into the future of privacy and what you should watch out for in coming 12 months.
Thursday, 09 November, 2023 / 02:00 PM - 02:30 PM CET
Paul Delory, VP Analyst, Gartner
Join the lead author of Gartner's 2023 Planning Guide for Cloud, Data Center and Edge Infrastructure as he unveils this year's top four trends for IT infrastructure and, more importantly, what engineers and architects need to do about them. Learn how to optimize and refactor cloud infrastructure, bring cloud principles on-premises, use new kinds of infrastructure and fix a skills crisis.
Thursday, 09 November, 2023 / 02:00 PM - 02:30 PM CET
Tim Nelms, Sr Director Analyst, Gartner
2020 hit the world with an opportunity to pivot the organizational culture in support of hybrid working today. Little changes can add up to big benefits. CIOs can use these hacks to nudge, guide and ultimately transform how your hybrid organization works. This rapid-fire session will reveal the top 20 culture hacks that drive adoption and efficiency.
Thursday, 09 November, 2023 / 02:00 PM - 02:30 PM CET
Yefim Natis, Distinguished VP Analyst, Gartner
Composability promises the business modern agility, resilience, adaptability and growth. A composable mindset can help CIOs target their investments to accelerate innovation and build confidence in businesses facing future disruptions. In this presentation, learn the business drivers, the best practices, the early steps forward and the key milestones on the roadmap to the agility of the leading digital business.
Thursday, 09 November, 2023 / 02:00 PM - 02:45 PM CET
Janelle Hill, Distinguished VP Analyst, Gartner
CIOs play a key role in mergers, acquisitions and divestitures, integrating (or disintegrating) operational processes, assets, systems and technologies. Beyond integration, CIOs can also support the deal in earlier stages of the M&A process. Some common questions are: What skill set will CIOs and their staff need at different points of the M&A process?; How can a CIO be an effective exec sponsor for a techquisition? Get answers to your questions in this group session.
Thursday, 09 November, 2023 / 02:00 PM - 02:45 PM CET
Fabrizio Magnani, Sr Executive Partner, Gartner
Ulrich Kipp, Sr Executive Partner, Gartner
CIOs in midsize enterprises have unique challenges, as well as inherent advantages in driving business value via technology. CIOs new to the role or to an enterprise have a short time to make an impact and position themselves with a smooth runway to success. What challenges are you facing, what have you done before, what has and hasn’t worked? Roundtable discussions are informal, allowing you to relax, share insights, challenges and learn lessons, experiences and approaches from your peers. Participation is required.
Thursday, 09 November, 2023 / 02:45 PM - 03:15 PM CET
Kimberly Harris-Ferrante, Distinguished VP Analyst, Gartner
Your approach to personalized customer experience has just scratched the surface for the opportunity for true personalization. Advancements in technology and data have paved the way for future customer engagement. CIOs can drive the next frontier using technology to leap beyond marketing and sales to a panoptic approach to personalization, creating an individualized and contextualized engagement with customers and deliver proactively. This path be a key differentiator in leading enterprises over next five years.
Thursday, 09 November, 2023 / 03:30 PM - 04:00 PM CET
Christie Struckman, VP Analyst, Gartner
Many CIOs continue to struggle to make culture change happen within their organizations. This session will share three case studies of clients that have used Gartner's 5 Steps for Culture Change model. These clients have successfully driven culture change in their organizations, and the session will cover common challenges and best practices.