Published: 02 August 2023
Summary
Clinical communication and collaboration systems enhance care team effectiveness and optimize nursing and allied health operations. Healthcare provider CIOs and clinical leaders should consider these critical capabilities when evaluating and selecting CC&C vendor solutions.
Included in Full Research
Overview
Key Findings
Clinical communication and collaboration (CC&C) systems are mobile platforms that clinicians, care teams, support staff, patients and caregivers use to collaborate on treatment and care activity within ambulatory, acute, postacute and virtual care venues.
CC&C systems improve situational awareness by capturing and sharing patient information at the point of care and during care transitions.
CC&C systems represent the convergence of conventional inpatient communications, such as telephony and paging, with modern channels enabled by mobility and Internet of Things (IoT) — such as secure messaging, alarms and notifications, critical results viewing, and virtual care.
Recommendations
Healthcare provider CIOs advancing healthcare and life science
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- Andor Health
- Epic
- Mobile Heartbeat
- Oracle Health
- PerfectServe
- Stryker (Vocera)
- symplr
- TigerConnect
- Alarm Management
- Analytics/Reporting
- Care Team Collaboration
- Critical Results
- Interoperability
- Patient/Family Engagement
- Secure Messaging
- Voice/Telephony Integration
- Care Team Collaboration
- Care Coordination
- Patient/Family Engagement
- Critical Results Viewing
- Patient Safety
Gartner Recommended Reading
Critical Capabilities Methodology