Published: 22 December 2021
Summary
VoC application vendors have varying strengths in the capabilities that organizations of different sizes need to manage customer feedback. Application leaders can use this report to understand key vendors’ capabilities, identify those aligned with their use cases and shortlist promising candidates.
Included in Full Research
- Alchemer
- Alida
- Concentrix
- CustomerGauge
- Forsta
- InMoment
- Medallia
- Momentive
- NICE
- Qualtrics
- QuestionPro
- Reputation
- SMG
- Verint
- Data Collection
- Analysis and Insight
- Automated Action
- Enabling Customer Service
- Enabling Sales
- Enabling Marketing
- Enabling Digital Business
- Enabling On-Site Operations
- Enabling Large Enterprise
- Enabling Midsize Business
- Enabling B2C
- Enabling B2B
- Enabling B2B2C
- Department Type
- Enterprise Size
- Business Model
Gartner Recommended Reading
Critical Capabilities Methodology